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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's layout, finding it fast and easy to use, with some highlighting the convenience of text betting. Several users also praise the customer service for being excellent, responsive, and staffed by knowledgeable individuals. The withdrawal process is frequently mentioned as quick and seamless, with payments often processed within an hour. However, some people were dissatisfied with various aspects. A few customers reported issues with delayed high-value withdrawals, leading to account closures. Others noted that odds were often lower compared to competitors and that the company had removed loyalty schemes, impacting bonuses. There were also complaints about the customer service being unhelpful in specific situations, such as issues with free spins or unhonored bets, and some experienced difficulties in receiving withdrawal funds or had their accounts suspended mid-session.

What people talk about most

Website

Customers had ambiguous experiences with the website. While some reviewers praised it as a "brilliant site"... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent and prompt... See more

Payment

Consumers find payment experiences to be ambiguous. While some reviewers report very fast withdrawals, with... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the excellent and professional... See more

Response time

Reviewers highlight ambiguous aspects of response time. Some customers praise the quick replies from customer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This bookie used to be great but greed has taken over I am afraid, their customer service is still excellent but with no bonuses I have taken most of my business elsewhere. Such a shame as I like Fitz... See more

Rated 3 out of 5 stars

The lads who take the bets on the phone are sound however 1 weekend of winning at darts betting and I am limited to £23 on an odds on bet. Odds aren't even great compared to 365 but like the telepho... See more

Rated 4 out of 5 stars

Brilliant site, with excellent customer service - you can even get hold of someone on the phone. Rare old fashioned bookies with no stupid gimmicks.

Rated 4 out of 5 stars

I have used Fitzdares for years and it was my go to bookie week in week out- could not fault it, honest, decent and ran properly- but six months ago they completely got rid of any loyalty scheme and d... See more


Company details

  1. Online Sports Betting Vendor
  2. Betting Agency
  3. Bookmaker
  4. Casino
  5. Gambling Service
  6. Online Casino or Bookmaker

Written by the company

Founded in 1882, Fitzdares has established itself as the only bookmaker that offers a truly personal betting experience. Clients can place bets via an app, website, live chat, SMS, email, and telephone. This multi-channel approach is serviced by a team of sports-mad brokers, who take pride in building genuine relationships with members. In 2024, Fitzdares was named ‘Independent Bookmaker of the Year,’ a testament to its bespoke service that sets it apart from competitors. All members are monitored by a dedicated safer gambling team to ensure a secure and enjoyable betting experience. Fitzdares also hosts monthly events across the sporting calendar, with The Fitzdares Club providing members with homes in the Cotswolds, Windsor Racecourse, The Cheltenham Festival, and most recently at Craven Cottage, home of Fulham FC.


Contact info

3.0

Average

TrustScore 3 out of 5

342 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

5 star service

5 star service, if there is any issues their chat on the app is amazing as you speak to a real person who is helpful with any questions you desire.

Highly recommend

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

I have used Fitzdares for a couple of…

I have used Fitzdares for a couple of years and they are one of the best bookies in the UK in my opinion, very good with promotions and they reward loyalty to gamblers.

Great website layout, nice and fast and all you could want in a top bookie, withdrawals fast and never any problems.

Often reward you well if you use their casino , with a tailored and very fair approach compared to most others nowadays and they are very good at making sure you bet responsibly also and have one of the best approaches on this that I have seen out of all the bookies.

If your looking for an excellent bookie, with great offers and who reward loyalty this is definitely one of them, but be responsible and only bet what you can afford to loose as with any casino or bookie.

Keep up the good work Fitzdares and good luck to all who gamble with them , I only wish there were more like Fitzdares, they are top league and thats a very rare thing these days.

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

This is a bad bookie

This is a bad bookie. They will ban you if you delay sending your verification documents only a little and if you ask any questions. I don't recommend them.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great Site

I have always enjoyed playing at Fitzdares. I have won quite often in the past and again today. So happy and it was so easy to arrange my withdrawal. Thanks Fitzdares for making my experience a good one.

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

Fraud casino site with absolute…

Fraud casino site with absolute ridiculous customer service. No regard for loyal high stake customers either. They deliberately delayed processing high value withdrawals, and when I tried to follow up, they closed my account rather than apologising for delays

February 24, 2025
Unprompted review
Rated 1 out of 5 stars

Has gone down hill...

What used to be a great site has seriously gone downhill. They no longer offer any kind of rewards or bonuses, withdrawals aren't always processed on time, and the platform is riddled with glitches. Bets are often rejected for no reason, and I'm frequently told to log back in.

Most concerningly, I placed a bet and won, but instead of being paid my winnings, my original wager was simply refunded. When I contacted customer support, I was told there was no record of the bet at all — not accepted or rejected. I can say with certainty the bet was accepted, and I wasn't paid out. They dismissed me almost immediately and made no attempt to rectify the situation or offer any kind of credit, which shows a complete lack of regard for regular customers.

It’s clear this company lacks the technical capability to reliably run an online casino platform.

Such a shame as it used to be a great site.

May 10, 2025
Unprompted review
Rated 2 out of 5 stars

Legit casino, used to be good. Broke?

Fitzdares is a legit bookermaker and casino, who have no dodgy practices. I have deposited and withdraw thousands without a issue. How ever recently they have undergone a online refurbishment, they used to have loads of bonuses and promotions (like 50 pound cash back per week for casino losses, 50 pound casino free play if you wager over 5000) free bets etc. they have literally removed all promotions for months and now the site has nothing. Maybe because they keep sponsoring random horse races they have gone broke. It's a shame because I used to be a fan, but will not be playing until something else changes.

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Use to be a decent site now they must…

Use to be a decent site now they must be skint as all wins are crap and ye lose ye money in seconds game constantly logs you of and they offer no promotions only sites that offer no promotions are the ones that are on verge of going out of bonus stay away put ye money on another site

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great online bookmaker

Great site easy to navigate very good odds and bonuses verification was easy made my first withdrawal tonight and in my account within a couple of hours. What can I say set your limits and remember gambling is a bit of fun keep up the great work Fitzdares 👍

March 23, 2025
Unprompted review
Rated 2 out of 5 stars

Site doesn’t work

Payouts are alright, but the site is atrocious. After every spin I would receive “technical error” and be logged out. On one of the spins I won £12, I was logged out, and when I logged back in the funds had not been credited to my account nor did the spin resume when I reopened the game. I checked my history and there was no record of the win. Pretty dodgy.

March 11, 2025
Unprompted review

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