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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's layout, finding it fast and easy to use, with some highlighting the convenience of text betting. Several users also praise the customer service for being excellent, responsive, and staffed by knowledgeable individuals. The withdrawal process is frequently mentioned as quick and seamless, with payments often processed within an hour. However, some people were dissatisfied with various aspects. A few customers reported issues with delayed high-value withdrawals, leading to account closures. Others noted that odds were often lower compared to competitors and that the company had removed loyalty schemes, impacting bonuses. There were also complaints about the customer service being unhelpful in specific situations, such as issues with free spins or unhonored bets, and some experienced difficulties in receiving withdrawal funds or had their accounts suspended mid-session.

What people talk about most

Website

Customers had ambiguous experiences with the website. While some reviewers praised it as a "brilliant site"... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent and prompt... See more

Payment

Consumers find payment experiences to be ambiguous. While some reviewers report very fast withdrawals, with... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the excellent and professional... See more

Response time

Reviewers highlight ambiguous aspects of response time. Some customers praise the quick replies from customer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This bookie used to be great but greed has taken over I am afraid, their customer service is still excellent but with no bonuses I have taken most of my business elsewhere. Such a shame as I like Fitz... See more

Rated 3 out of 5 stars

The lads who take the bets on the phone are sound however 1 weekend of winning at darts betting and I am limited to £23 on an odds on bet. Odds aren't even great compared to 365 but like the telepho... See more

Rated 4 out of 5 stars

Brilliant site, with excellent customer service - you can even get hold of someone on the phone. Rare old fashioned bookies with no stupid gimmicks.

Rated 4 out of 5 stars

I have used Fitzdares for years and it was my go to bookie week in week out- could not fault it, honest, decent and ran properly- but six months ago they completely got rid of any loyalty scheme and d... See more


Company details

  1. Online Sports Betting Vendor
  2. Betting Agency
  3. Bookmaker
  4. Casino
  5. Gambling Service
  6. Online Casino or Bookmaker

Written by the company

Founded in 1882, Fitzdares has established itself as the only bookmaker that offers a truly personal betting experience. Clients can place bets via an app, website, live chat, SMS, email, and telephone. This multi-channel approach is serviced by a team of sports-mad brokers, who take pride in building genuine relationships with members. In 2024, Fitzdares was named ‘Independent Bookmaker of the Year,’ a testament to its bespoke service that sets it apart from competitors. All members are monitored by a dedicated safer gambling team to ensure a secure and enjoyable betting experience. Fitzdares also hosts monthly events across the sporting calendar, with The Fitzdares Club providing members with homes in the Cotswolds, Windsor Racecourse, The Cheltenham Festival, and most recently at Craven Cottage, home of Fulham FC.


Contact info

3.0

Average

TrustScore 3 out of 5

342 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

@Fitzdares suspended account after…

@Fitzdares suspended account after Cracking Rhapsody won the Morebattle Hurdle at 16/1 🤝

Would NOT advise anyone to be having a bet with Fitzdares, especially not for Cheltenham

They are clearly scared of taking a good old bet

Account closed 👋

Any good bookies out there

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Good site .

Easy and straight forward to join , Easy to deposit and good choice of sport . The withdrawals are quick so no problem here .

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great bonus for new players

Great bonus for new players, I did the casino offer. Massive choice of slots & live casino games.
Easy to navigate website (I didn't try the app).
Super quick withdrawal.
All in all a very good experience.

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

No issues here, quick withdrawal.

No problems here, deposited £50 and played Bison Moon Megaways on £1 spins and got win after win, got up to £420 and decided to withdraw £350. Withdrawal hit my account less than 1 hour later.

February 8, 2025
Unprompted review
Rated 1 out of 5 stars

I’ve had to prove all my documents to…

I’ve had to prove all my documents to you as my account got suspended your quick enough to take my money but as soon as I start winning you want to know everything and don’t even let me withdraw the money I won fare and square why don’t you ask for these documents at the start of opening account this is very wrong

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Fun games to play

Fun games to play, some wins some not, but guess that's the way. Positive review and received withdrawal very quick.

Great site to play on.

February 1, 2025
Unprompted review
Rated 4 out of 5 stars

Very good

Very good. Only downside is the limited deposit options. Only card payments and it takes a couple of days for deposits and withdrawals to clear. Instant bank transfer option would be a lot better

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic brokers

Fantastic service received from the brokers at the weekend. I was struggling to find NFL props close to the kick-off. The brokers at Fitzdares found what I was looking for and confirmed all my bets for my by SMS.

The withdrawals are processed very quickly too. Recommended.

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Just made my first withdrawal with…

Just made my first withdrawal with Fitzdares, which has been a long time coming! But very pleased to see the funds credited to my bank account within a few hours. When you hear some of the horror stories about some less trustworthy bookmakers, who try and make withdrawals long drawn out and difficult, I was very impressed. Would recommend.

January 23, 2025
Unprompted review

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