FIYAH Jewellery Reviews 

294
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently express satisfaction with the jewelry, often highlighting its beauty and unique designs. Many people are pleased with the quality of the products and the excellent service received. The packaging is frequently mentioned as beautiful and well-presented, adding to the overall positive experience. However, some customers also noted issues with the durability of certain rings, mentioning that they broke or felt flimsy. While a small group of people felt that some items were not worth the money, others appreciated the company's willingness to replace broken jewelry.

What people talk about most

Product

Customers had positive experiences with product, often praising the beautiful designs, good quality, and... See more

Quality

Consumers generally find the quality of the jewelry to be positive, with many praising the beautiful designs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered several jewellery pieces for my mom and myself. I got her the Love Knot Bracelet, Unbreakable Bond Necklace (she had a bracelet that perfectly matched the necklace), and Butterfly Bracelet -... See more

Rated 5 out of 5 stars

Posted straight away with tracking. Beautiful design looks amazing. Did not disapoint. Love it.

Rated 5 out of 5 stars

Lovely jewellery that is affordable. Quick delivery and if I’ve ever had any issues, they’re always quickly resolved by a friendly, professional customer support service (human, not AI)! Have bought q... See more

Rated 5 out of 5 stars

I have the silver feather ring and I absolutely love it. The company is amazing I recently had an issue and they were so helpful in resolving the issue. It is so nice to feel you are dealing with peop... See more


Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewelry Designer

Written by the company

With a focus on adjustable rings, we create meaningful jewellery cast in sterling silver and gold. Beauty and love is everywhere if you know where to look... Embrace it


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

294 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(294)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous jewellery and excellent service.

I am so delighted with my recent purchases of a silver adjustable flame ring and my zodiac ring. They are both beautiful and look amazing.
The whole process was easy and the packaging and delivery were exceptional.
I can't recommend this company enough if you are looking for beautiful jewellery with great service.
Thank you.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful ring

Purchased the silver plume feather ring with engraving. The service was really good and it arrived in just over a week. The ring is excellent quality, as is the engraving. Really lovely ring and the packaging just tops it off. Highly recommend this jewellery and company.

February 14, 2025
Unprompted review
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Rated 5 out of 5 stars

The response to my problem was quick…

The response to my problem was quick and positive. The representative was courteous and very helpful and certainly polite to say the least. I have ordered many items and was happy with every one of them. I also have given gifts to my sister and she expressed how she really cared for the rings.

November 22, 2024
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Rated 5 out of 5 stars

Fiyah beautiful jewellery

Fiyah, was recommended by a friend, recieved both items of jewellery, wow absolutely beautiful, also the presentation was amazing, these will be cherished for years

November 21, 2024
Rated 1 out of 5 stars

My ring has been “lost” in the post…

My ring has been “lost” in the post and delivered to the wrong address even thought FedEx say it has been signed for by me when I haven’t received or signed for anything. I asked for a copy of the signature and a photo of delivery which they were unable to give! Unheard of with all other Couriers I have dealt with recently. For something worth £405 they should have posted it with more security.
Fiyah have washed their hands off me with a “sorry we can’t be off any help” even though they have £405 of my money.
The ring was supposed to be a present for my Mother as it is the anniversary of my Fathers death so I had to hurriedly buy her something else.
I have now had to reverse the payment with my Credit Card.
If this is not successful I will be using the Citizens Advice to get my money back.
I will not give up until I get my money back.
If FIYAH had used a decent Courier I would not be here now.
Truly awful experience in this day and age of Internet Shopping.

November 7, 2024
Unprompted review
FIYAH Jewellery logo

Reply from FIYAH Jewellery

Dear Cloe,

Thank you for sharing your feedback, and please accept our sincerest apologies for the distress caused by your experience. We understand how upsetting this situation is, especially given the sentimental value of the ring and the occasion it was intended for.

We want to reassure you that we take this matter very seriously. While we have offered to send a replacement ring free of charge, we respect your decision to decline this offer and are continuing to investigate the issue with FedEx. We are deeply sorry for the inconvenience and frustration you have experienced.

Regarding your concerns about delivery security, we will review our shipping processes to ensure all high-value orders are handled with the utmost care and protection moving forward.

If you have any further questions or need additional support, please don’t hesitate to reach out to us directly. We truly regret the impact this has had and remain committed to resolving the matter.

Kind regards,
FIYAH

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Rated 3 out of 5 stars

Slightly disappointed

The ordering processing was easy and the delivery was very quick (I did pay for next day)
I previously had another feather ring which was constantly going out of shape and in the end snapped in half. I deliberately picked this one as a replacement as it looked much thicker and stronger. On first inspection the ring looked sturdy and I was very pleased with it but after having it only a week I’ve already had to reshape the ring a few times. It easily covets caught on things and then bends out of shape - I thought it was heavy enough for this to not happen. Still good to wear as an occasional ring but because of the significance of it being a feather I wanted to wear it all the time and I don’t think it’s really up to that

September 25, 2024

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