Flagstone Reviews 

5,482
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,800 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its ease of use, making the process of comparing rates, choosing accounts, and managing deposits much simpler. Many people appreciate the clear and helpful support received, with questions being answered properly, instilling confidence before proceeding. The online portal is frequently highlighted as straightforward, displaying all necessary information and offering a wide choice of savings accounts from various banks. Reviewers also commend the excellent customer service, noting that account managers are readily available to guide them through the process. However, some customers mentioned that the account opening process could be complex and drawn out, with issues like poorly designed web pages or repeated requests for source of funds. A few other people also felt that the website was not always user-friendly on mobile devices and that money transfers could take longer than expected.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting the platform's ease of use and intuitive... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and clear navigation.... See more

Payment

Customers consistently note positive experiences with payment, highlighting the ease of setting up accounts... See more

Service

Clients share positive opinions on service, describing it as great, efficient, and excellent for managing and... See more

Customer service

People report positive experiences with customer service, highlighting helpful, efficient, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been very pleased with my experience of Flagstone. The platform is straightforward to use and gives access to a good range of savings accounts from different banks. It makes the proces... See more

Company replied

Rated 5 out of 5 stars

It was so very easy, much easier than UK high street bank operations to open an account. And I thought it just lovely that Primrose rang and introduced herself, before I made my decisions.

Company replied

Rated 5 out of 5 stars

The online portal is so easy to use and displays all the information that you need to easily navigate through it. I was recommended this company by a friend who is an independent financial advisor who... See more

Company replied

Rated 5 out of 5 stars

Flagstone are a brilliant one-stop shop method of spreading your savings across multiple savings accounts and getting the best rates. It's very easy to use and they make administering your accounts re... See more

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Investment Service
  4. Non-Bank Financial Service

Written by the company

Flagstone is the UK’s leading savings platform. With 75,000+ clients, £20bn+ in client funds, and 65+ bank partners, Flagstone lets you open savings accounts with multiple banks in one platform. After a single, comprehensive security check, you can open as many accounts as you need across multiple banks – all without a moment’s paperwork. Move money in a matter of taps, spot gaps in FSCS protection, and take advantage of exclusive rates the moment they arise. It’s cash, uncomplicated. Founded in 2014 and fully FCA-authorised, Flagstone serves both savers and businesses. Find out more at flagstoneim.com.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

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4.7

All reviews

(5,482)

1,724 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Straightforward easy to use and…

Straightforward easy to use and understand

May 30, 2026
Flagstone logo

Reply from Flagstone

Dear Simon,

Thank you for your sharing your kind comments.

We’re grateful for the kind words about your recent experience with us here at Flagstone. We’re always focused on improving our client experience and your feedback is valuable to us so we understand what is working.

Thank you again for the review.
The Flagstone Team

Rated 5 out of 5 stars

Website easy to navigate and also feel…

Website easy to navigate and also feel very secure when using Flagstone services

June 2, 2026
Flagstone logo

Reply from Flagstone

Dear Evelyn,

Thank you for sharing your feedback.

We are delighted to hear you find our website easy to navigate and feel secure using our services.

Best regards.

The Flagstone Team

Rated 5 out of 5 stars

We was talked through all the way to…

We was talked through all the way to show us how to nsvigste through and chose where to make our deposits

June 5, 2026
Flagstone logo

Reply from Flagstone

Dear Julie,

Thank you for sharing your feedback.

We are so glad our team could guide you effectively. Thank you for your kind words.

Best regards.

The Flagstone Team

Rated 5 out of 5 stars

Good investment platform

Easy to use. Great range of interest rates available. Good investment platform.

June 5, 2026
Flagstone logo

Reply from Flagstone

Thank you for taking the time to leave us a review.

At Flagstone, our aim is to have a platform that helps our clients secure, grow and manage their funds quickly and simply. Your review lets us know this is working - thank you.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Excellent

Works really well! Nice and simple to use. Suggest best rates, etc Excellent

June 5, 2026
Flagstone logo

Reply from Flagstone

Dear John,

Thank you for leaving us this kind review.

At Flagstone, we understand how important it is to make the most of your money. We wanted to provide our clients with a product that is easy to use and helps you do just that, your words let us know we’re on the right track.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Flagstone have been excellent

Flagstone have been excellent, the onboarding process was smooth, the account managers are really helpful and my cash is working harder whilst also benefiting from full FSCS protection. Love it!

June 4, 2026
Flagstone logo

Reply from Flagstone

Dear Chris,

Thank you so much for taking the time to share such a wonderful review. We’re truly delighted to hear that your experience with Flagstone has been such a positive one.

It’s fantastic to know that the onboarding process felt smooth and straightforward, and that our account managers have been able to support you in a helpful and responsive way. We take great pride in delivering a service that is both easy to use and backed by a knowledgeable, approachable team, so your feedback really means a lot to us.

We’re especially pleased to hear that you’re benefiting from making your cash work harder while also enjoying the reassurance of full FSCS protection, this is exactly what we aim to provide for all of our clients.

Thank you again for your kind words and recommendation. We truly appreciate your support and look forward to continuing to assist you going forward.

Thank you for choosing Flagstone.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Good app

Good app, good service, good communication, good products

June 4, 2026
Flagstone logo

Reply from Flagstone

Dear Peter,

Thank you for sharing your feedback.

We're so glad you had a positive experience with our app, service, communication, and products.

Best regards.

The Flagstone Team

Rated 5 out of 5 stars

Easy to follow directions and advice

Easy to follow directions and advice

June 4, 2026
Flagstone logo

Reply from Flagstone

We’d like to thank you for taking the time to write this review of how you found the platform.

We’re grateful for the kind words about your experience with Flagstone. Your review means a lot to us and lets us know that we’re on the right track.

Thank you.
The Flagstone Team

Rated 5 out of 5 stars
Flagstone logo

Reply from Flagstone

Dear Anthony,

Thank you for taking the time to leave us such a lovely review.

We're delighted to hear that you've found our app easy to use. Providing a simple and seamless experience for our clients is something we continually strive for, so it's wonderful to know we're meeting that goal.

Your feedback is greatly appreciated and reassures us that we're on the right track.

Warm regards,
The Flagstone Team

Rated 5 out of 5 stars

Very helpful .

Very helpful .

June 1, 2026
Flagstone logo

Reply from Flagstone

Dear Julia,

Thank you for your sharing your kind comments.

We’re grateful for the kind words about your recent experience with us here at Flagstone. We’re always focused on improving our client experience and your feedback is valuable to us so we understand what is working.

Thank you again for the review.
The Flagstone Team

Rated 5 out of 5 stars

So easy to use and enables you to get a…

So easy to use and enables you to get a better return for your money
Why would you not use

June 1, 2026
Flagstone logo

Reply from Flagstone

Dear Glynn,

Thank you for leaving us this kind review.

At Flagstone, we understand how important it is to make the most of your money. We wanted to provide our clients with a product that is easy to use and helps you do just that, your words let us know we’re on the right track.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

good reponse to my query and very speedy

good response to my query with speedy reply

May 26, 2026
Unprompted review
Flagstone logo

Reply from Flagstone

Thank you for taking the time to leave us a review.

Client Service is at the forefront of what we do at Flagstone and to hear that not only are you pleased with the account, but that the service has been great. This confirms we’re on the right path.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

We found Flagstone’s service speedy and…

We found Flagstone’s service speedy and efficient.

June 2, 2026
Unprompted review
Flagstone logo

Reply from Flagstone

Dear Janet

We're happy to hear our service was speedy and efficient. We appreciate your positive feedback.

Kind regards

The Flagstone Team

Rated 5 out of 5 stars

The set up and transfers went smoothly…

The set up and transfers went smoothly and quickly

May 31, 2026
Flagstone logo

Reply from Flagstone

Dear Helen,

Thank you for taking the time to share your recent experience.

We’re so pleased that you are happy with your new Flagstone account. Our client experience is important to us, so this helps us to know when our processes are working well.

Kind regards,
The Flagstone Team

Rated 5 out of 5 stars

Great website- easy to transfer funds…

Great website- easy to transfer funds in and out as needed

June 3, 2026
Flagstone logo

Reply from Flagstone

Dear Nic,

Thank you for taking the time to leave us a review.

At Flagstone, our aim is to have a platform that helps our clients secure, grow and manage their funds quickly and simply. Your review lets us know this is working - thank you.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Very easy process and tools for…

Very easy process and tools for depositing money in FSCA approved account

June 2, 2026
Flagstone logo

Reply from Flagstone

Dear Gareth,

Thank you for leaving us this kind review.

At Flagstone, we understand how important it is to make the most of your money. We wanted to provide our clients with a product that is easy to use and helps you do just that, your words let us know we’re on the right track.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Very easy to use website

Very easy to use website. The staff are exceptionally helpful when telephoning for advice. The site keeps all persons notified of all transactions.

June 2, 2026
Flagstone logo

Reply from Flagstone

Dear Ann,

Thank you for taking the time to leave us a review.

Client Service is at the forefront of what we do at Flagstone and to hear that not only are you pleased with the account, but that the service has been great. This confirms we’re on the right path.

Best regards,
The Flagstone Team

Rated 5 out of 5 stars

Competitive interest rates very easy…

Competitive interest rates very easy access to platform providing varying option for investing

June 2, 2026
Flagstone logo

Reply from Flagstone

Dear Sean,

At Flagstone, we want to ensure our clients can utilise the platform and the wide range of savings accounts offered by our partner banks. We’re so pleased to hear this is working for you and that you are happy with our rates - this lets us know we are on the right track.

Best regards,
The Flagstone Team

Rated 4 out of 5 stars

Easy to understand app

Easy to understand app, wide range of providers.

May 29, 2026
Flagstone logo

Reply from Flagstone

Dear Paul,

Thank you for sharing your recent experience of us here at Flagstone.

We’re very happy to see you found the platform easy to use and are now able to take advantage of some of our exclusive rates. We hope you continue to use the platform in future to help you save.

Kind regards,
The Flagstone Team

Rated 5 out of 5 stars

Good service easy to deal with and…

Good service easy to deal with and respond quickly to a query.

May 29, 2026
Flagstone logo

Reply from Flagstone

Dear Richard,

Thank you for taking the time to leave us a review.

Client Service is at the forefront of what we do at Flagstone and to hear that not only are you pleased with the account, but that the service has been great. This confirms we’re on the right path.

Best regards,
The Flagstone Team

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