Advertised a pair of trainers I really wanted at a reasonable price, delivered quickly as promised, packaging was solid and made sure the trainers didn't get dinged on the way to my underground sneake... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Never had a bad experience with Flatspot so never had a reason to try out customer care. As usual the goods arrived in perfect condition and as they are Nike SB fitted perfectly. The colour is mint in... See more
Company replied
Always a pleasure shopping at Flatspot, you know what you’re getting. A seamless faultless service. I like their points system that converts to money off your next shop as well. Delivery was super qu... See more
Company replied
Initial order was incredibly quick. Due to a size issue I had to swap for slightly larger size which was completed free of charge and replacements received shortly after. Very happy with the trainers…... See more
Company replied
Company details
Written by the company
Established in 1995, we are the leading independent online retailer for men’s contemporary fashion and streetwear. We stock a unique collection of shoes, hardware and apparel to suit a variety of styles, from durable workwear champions such as Carhartt to tech fuelled skate-ready footwear from Nike SB, Vans and Adidas. With a focus on skateboarding, we are based in the Southwest of England and regularly explore new spots within the UK and abroad - check out our tour of Cornwall and late summer trip to Barcelona - with our team Aaron Jago, Josh Harper, Matt Beer, Harry King, Reece Douglas, Steve Attfield, Charlie Reelie and Jack Gorham. Our continually updated assortment of brands range from big players to smaller skater owned independents, ensuring our offering includes the best picks from the industry alongside regular limited edition drops.
Carhartt WIP @ Flatspot
Written by the company
Contact info
United Kingdom
- 0800 8620192
- orders@flatspot.com
- www.flatspot.com
4.9
Excellent
11K reviews
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Great customer service and quick refund…
Great customer service and quick refund after accidental purpose then correct item was shipped and arrived quickly.
June 11, 2026
Reply from flatspot
We're so glad to hear about your positive experience with our customer service and quick resolution! Thank you for your feedback.
Reply from flatspot
We appreciate your positive feedback!
Excellent products & quick delivery
Ordered a couple of excellent t-shirts that I couldn't buy anywhere else in the UK and they were delivered next day with no issue. Highly recommended.
June 18, 2026
Reply from flatspot
We're so happy to hear you enjoyed your t-shirts and our speedy delivery! We appreciate your kind words and recommendation.
Purchase was sent very punctual
Purchase was sent very punctual. Order was correct. Very good service.
June 19, 2026
Reply from flatspot
We're so glad your order was correct and delivered promptly. We appreciate your kind words.
Flatspot people are at the top of their game 🏆👍😎…
Flatspot offer a wide range of quality items at good prices. Their USP however and why they are my ‘go to’ people is because of their customer service. I think it’s the best I’ve come across. Finally, returns are streamlined and fuss free as long as the customer plays their part with careful return packages. 10/10.
June 19, 2026
Reply from flatspot
Thank you for your amazing feedback on our stock and customer service! We really do appreciate your support!
Easy to order and quick delivery.
Easy to order and quick delivery.
Good quality although a bit expensive.
June 19, 2026
Reply from flatspot
We're so glad you found ordering easy and delivery quick. We appreciate your feedback on quality and pricing.
Super speedy delivery 👍
I have ordered before and as always super easy and very quick delivery.
All Good 👍
June 18, 2026
Reply from flatspot
We are so pleased to hear that your order was super easy and delivered quickly. We appreciate your continued support!
Reply from flatspot
Thank you for your great feedback on our communication and delivery!
Reply from flatspot
We appreciate your kind words. We're glad you enjoyed your experience. We look forward to serving you again.
Quality products
Quality products, fairly priced, great customer service. Very good return system.
Would be even better if there was an app for the play store Google android...😤
June 18, 2026
Reply from flatspot
We're so glad you appreciate our quality, pricing, service, and return system. Thank you for your feedback!
Very efficient and fast delivery
Very efficient and fast delivery. It made the whole process much another
June 18, 2026
Reply from flatspot
We're so glad our efficient and fast delivery made your experience much smoother. Thank you for your kind words!
Quick delivery and good returns
Quick delivery and an excellent, prompt returns procedure.
June 3, 2026
Reply from flatspot
We're delighted you had a positive experience with our quick delivery and returns.
Excellent service
Excellent service, shoes didn’t fit. Exchange was really easy, arrived couple of days later.
June 17, 2026
Reply from flatspot
We are delighted to hear you had such a positive experience with our exchange process. We appreciate your feedback!
Reply from flatspot
We're happy to hear you enjoyed our shop and brand selection. We appreciate your kind words!
Great customer service
June 16, 2026
Reply from flatspot
Thank you for taking the time to leave us 5* feedback on our customer service. We really appreciate that!
Reply from flatspot
We appreciate your kind words!
Reply from flatspot
We're glad you enjoyed your experience!
I'll be back
Never used this company before, but will certainly return. The trainers were excellent, well packaged and arrived the next day.
June 5, 2026
Reply from flatspot
We're so glad you had such a positive first experience with us! We appreciate your kind words about our trainers and quick delivery.
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