flatspot Reviews 

10,763
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often noting items arrive quickly and are well-packaged, ensuring products are in perfect condition. People frequently highlight the excellent overall service, including an easy-to-use website and smooth processes for ordering, payment, and hassle-free exchanges. Many are very satisfied with the high quality and wide selection of products available, finding exactly what they expect. However, some customers also noted occasional product faults or quality concerns, such as issues with stitching or the material quality of certain items.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Product

Users describe positive interactions with product, consistently praising the quality, range, and value of... See more

Service

Consumers consistently report positive experiences with the service, highlighting its efficiency and ease of... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent quality of... See more

Order

Reviewers highlight positive aspects of order, often praising the ease of ordering and quick delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Advertised a pair of trainers I really wanted at a reasonable price, delivered quickly as promised, packaging was solid and made sure the trainers didn't get dinged on the way to my underground sneake... See more

Company replied

Rated 5 out of 5 stars

Never had a bad experience with Flatspot so never had a reason to try out customer care. As usual the goods arrived in perfect condition and as they are Nike SB fitted perfectly. The colour is mint in... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure shopping at Flatspot, you know what you’re getting. A seamless faultless service. I like their points system that converts to money off your next shop as well. Delivery was super qu... See more

Company replied

Rated 5 out of 5 stars

Initial order was incredibly quick. Due to a size issue I had to swap for slightly larger size which was completed free of charge and replacements received shortly after. Very happy with the trainers…... See more

Company replied



Company details

  1. Shoe Store
  2. Clothing Store

Written by the company

Established in 1995, we are the leading independent online retailer for men’s contemporary fashion and streetwear. We stock a unique collection of shoes, hardware and apparel to suit a variety of styles, from durable workwear champions such as Carhartt to tech fuelled skate-ready footwear from Nike SB, Vans and Adidas. With a focus on skateboarding, we are based in the Southwest of England and regularly explore new spots within the UK and abroad - check out our tour of Cornwall and late summer trip to Barcelona - with our team Aaron Jago, Josh Harper, Matt Beer, Harry King, Reece Douglas, Steve Attfield, Charlie Reelie and Jack Gorham. Our continually updated assortment of brands range from big players to smaller skater owned independents, ensuring our offering includes the best picks from the industry alongside regular limited edition drops.

Carhartt WIP @ Flatspot

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

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4.9

All reviews

(10,763)

1,087 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery, great product, will use again

July 1, 2026
flatspot logo

Reply from flatspot

We're so happy to hear you had a great experience with our quick delivery and enjoyed the product! We look forward to serving you again.

Rated 5 out of 5 stars

Didn't fit

Didn't fit , I returned no problem, got another pair sent, super easy

June 30, 2026
flatspot logo

Reply from flatspot

We're glad to hear that the return and reorder process was easy for you. Thank you for your positive feedback!

Rated 5 out of 5 stars

Salomon X-Alp

First time buyer at Flatspot, luckily for me they seem to stock larger sizes. Great price & delivered quickly. I’m sure I’ll be back for more. Highly recommend.

June 29, 2026
flatspot logo

Reply from flatspot

We're so glad to hear you had such a positive first experience with us and that you found the perfect fit! We appreciate your kind words about our prices and quick delivery. We look forward to welcoming you back!

Rated 5 out of 5 stars

All good …

Good price & prompt service

June 19, 2026
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Reply from flatspot

We are so glad to hear that you found our pricing to be good and that you experienced prompt service. We truly appreciate your kind words!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, great price.

June 29, 2026
flatspot logo

Reply from flatspot

We're so happy to hear that you had a positive experience with us and that you were pleased with both the delivery and the price!

Rated 5 out of 5 stars

Cannot fault

Genuinely the most efficient clothing company I’ve dealt with. Top range of trainers/clothes, great prices and delivery is always spot on.

July 3, 2026
Unprompted review
flatspot logo

Reply from flatspot

We're so happy to hear that you find our company efficient and that you appreciate our range of trainers and clothes! It's wonderful to know our delivery is always spot on for you.

Rated 5 out of 5 stars

Great, quick and professional service

Great and quick service. Items turned up really quickly, had to return and exchange a couple of items as needed to different size, returning and getting new size was quick and easy. Highly recommend. Great service

June 16, 2026
flatspot logo

Reply from flatspot

We're so happy to hear that our service and the quick delivery met your expectations! We're especially glad the exchange process was quick and easy for you. Thank you for your kind words and recommendation!

Rated 5 out of 5 stars

First class product and first class…

First class product and first class service

June 16, 2026
flatspot logo

Reply from flatspot

We're so happy to hear you enjoyed our product and service. We truly appreciate your kind words and positive feedback!

Rated 5 out of 5 stars

Always good quality gear from these…

Always good quality gear from these ..easy returns if needed and good rewards

June 26, 2026
flatspot logo

Reply from flatspot

We are so pleased to hear you consistently receive good quality gear from us! We're also glad our returns process and rewards program are easy for you.

Rated 5 out of 5 stars

All good

All good. Great trainers. Ordering easy. Delivery within 48 hrs. Very happy

June 16, 2026
flatspot logo

Reply from flatspot

We're so glad to hear that you had a great experience with our trainers, easy ordering process, and fast delivery! Thank you for your positive feedback.

Rated 5 out of 5 stars

Had a factory defect on a pair of Nike…

Had a factory defect on a pair of Nike SB and they dealt with it immediately. Wow what a service, they are now my 1st choice for all future purchases. Thanks again Flatspot 5 Stars 👌

June 30, 2026
flatspot logo

Reply from flatspot

We are so happy to hear that we could resolve the issue with your Nike SB purchase quickly and efficiently! We truly appreciate your kind words and loyalty. Thank you for making us your first choice!

Rated 5 out of 5 stars

I recommend

I recommend, fast delivery & superb service

June 26, 2026
Unprompted review
flatspot logo

Reply from flatspot

We truly appreciate your recommendation and are so pleased to hear you were satisfied with our fast delivery and superb service!

Rated 5 out of 5 stars

There was a fault with the stitching on…

There was a fault with the stitching on the trainers and they exchanged them in a prompt and efficient manner with good communication.

June 25, 2026
flatspot logo

Reply from flatspot

We're glad to hear that we were able to promptly and efficiently resolve the issue with the stitching on your trainers. Thank you for acknowledging our good communication!

Rated 5 out of 5 stars

100% will use again

Easy to use website, quick to be dispatched and kept updated at every step

June 15, 2026
flatspot logo

Reply from flatspot

We are delighted to hear that our website was easy to use and that you were kept informed throughout the dispatch process. Your positive feedback is greatly appreciated!

Rated 5 out of 5 stars

Always first class service

Always first class service, quick delivery, support small businesses 👊🏼

June 24, 2026
flatspot logo

Reply from flatspot

We're so glad you appreciate our service and quick delivery! Thank you for supporting us.

Rated 5 out of 5 stars

Shipped promptly

Shipped promptly, arrived in perfect condition, and the shoes look fantastic! Honestly Flatspot is my go-to in general, always very happy with the service and the selection on the website.

June 23, 2026
flatspot logo

Reply from flatspot

We're so pleased to hear your order arrived promptly and in perfect condition! We appreciate you making us your go-to and are glad you enjoy our service and selection. Thank you for your wonderful feedback!

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