Fleet Mortgages Reviews 

The application and underwriting process was smooth and timely.

BDM service was on hand and was very helpful!

most over the top underwriting i have seen for years. Crazy requirements for proof of deposit etc.
when most lenders are streamlining this was like going back 20 years. Will not be rushing back here

Overall, the ease of use of the systems & superb underwriting support from Helen Smith, which was much appreciated - thankyou!

Great Service from the team, including the underwriter David, the BDM David Lockwood and Josh Mynard the telephone BDM!

Great, fast response. Good service.

We work closely with Fleet and have a great experience throughout. Especially because of Helen McNamara she always goes above and beyond and is always availble when we need her.

The service I have recieved from BDM Giovanna Streatfield, TBDM Jess Haddock and underwriter Jen Jenkins have been outstanding, they are always there to help and speak about the case. The systems are easy to use and updates are great. Offer out shortly and happy customer.

We work really closely with Fleet and have a great working relationship.

Helen Mcnamara is absolutely fantastic and will always go above and beyond for us.

Helen Mcnamara is great, a BDM that actually answers the phone and is super helpful in getting deals done.

One of the best BDMs I work with.

As a mortgage broker I deal with many banks and lenders.

Most are professional and do their jobs well as you would expect, but now and then you come across someone who stands out above the rest and makes a real difference to the whole experience when using a lender.

Simply it comes from caring and communicating well, and dare I say using the telephone rather than just a long chain of emails.

I would like to thank Jayde Harrison in Sales and Johnny Haque in Underwriting, both go out of their ways to support us and the appilcations submitted.

It makes a difference and ensures Fleet Mortgages stay at the top specialist BTL lenders for competitive products, service turnaround time, communication and most important of all - Caring.

Thank to you both.
Marc

I have been liaising with josh over a complicated BTL with a number of difficult criteria points. Not only have I found Fleet criteria to be very accommodating, but the service I have received via Josh has been first class. People going over and above to help and solve issues is rare these days and he did just that! Super service Josh, 10/10 and thank you again. Neill @ Myers Davison Ginger.

Jess Haddock and Giovanna Streatfield (my Business Development Managers at Fleet Mortgages), have assisted me as a mortgage broker to complete on two tricky buy to let cases. They made the whole process really straightforward and stress free. Thank you so much!

After initially leaving a 1-star review due to a disappointing experience, I feel it’s only fair to update my feedback.

Following my review and with the subsequent support of the truly amazing Helen McNamara (BDM) and outstanding Laura Cox (UW), the company reached out promptly and took my concerns seriously. They were professional, understanding, and genuinely committed to resolving the issue. The team kept me informed throughout the process and worked quickly to put things right.

I really appreciate the way they handled the situation. Mistakes can happen, but what truly matters is how a company responds — and in my case, they stepped up and delivered excellent customer service. The client was ready to go elsewhere but through the action and support received from Helen my client is actively looking to place more business with Fleet.

Thank you for taking the time to resolve this properly. It’s made a big difference, and I’m happy to revise my rating based on the positive action taken.

What a great BDM Team we have at Fleet :)

Charlotte and Dave have been absolutely brilliant as my BDMs at Fleet Mortgages. Their communication is excellent - always clear, responsive, and proactive. They’ve provided consistent help and support throughout, making everything feel straightforward and well-managed. Always refreshing to work with people who are so knowledgeable, approachable, and genuinely supportive. A real credit to Fleet Mortgages.

Fleet used to be efficient and easy to deal with, unfortunately, that's not the case today. Common sense has disappeared and replaced by over zealous underwriting to an extent is simply doesn't make much sense.

Incredibly fussy lender requiring reams of paperwork for a buy to let mortgage.
Even though we had shown the client had a good current income and over £800k in the bank (more than enough to buy the subject property twice), the lender wanted such things as proof of income from 2021. Utterly ridiculous and unnecessary on a buy to let (or even residential). Embarrassing criteria and a waste of everyone's time.

Underwriting is a nightmare
Loyalty Product process for existing customers is a joke

Really good! Jo Murphy always tries her best to get the case to offer, Thank you

I did a complex mortgage with Fleet recently and the support especially from BDM's Emma and Katy and broker support was fantastic.

My client has struggled with other lenders but Fleet were fantastic from start to finish.