Our experience with Fletcher was second to nun . Constant update letters and always keeping us informed of mums case making sure she got the best outcome. Which she did . Would recommend 100 percent
Company replied
Location
Switch locationSt James's Tower, 7 Charlotte Street, M1 4DZ Manchester, North West, GB
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I honestly can't thank Keith Edwards and the team at Fletchers enough! My claim had been ongoing for quite some time, but Keith was absolutely brilliant at getting things moving and finally p... See more
Company replied
Fletchers have been a great help. They have understood our needs and have been very patient when dealing with our claim. Their solicitor Aminah in particular has been a ray of sunshine to me and my fa... See more
Company replied
Kept informed throughout the process , Kimberley was always available to discuss any questions , Successful claim and they negotiated after a poor first offer . The charges 25% is high plus vario... See more
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Company details
Written by the company
When life changes in a moment, finding the right support can make all the difference. At Fletchers Solicitors, we support people and families through some of the most difficult times in their lives - whether that’s recovering after a serious injury or seeking answers following medical negligence. We combine expert legal guidance with practical rehabilitation and wellbeing support, helping our clients understand what’s happened, what comes next, and how to move forward with confidence. Our focus goes beyond the legal claim- it’s about standing alongside you, providing clarity, reassurance, and the support needed to rebuild for the moments that matter most.
Contact info
St James's Tower, 7 Charlotte Street, M1 4DZ, Manchester, North West, United Kingdom
- 1613881733
Contact the Specialist Lawyers
4.3
Excellent
36 reviews
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Our experience with Fletcher was second…
Our experience with Fletcher was second to nun . Constant update letters and always keeping us informed of mums case making sure she got the best outcome. Which she did . Would recommend 100 percent
October 22, 2026
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Lisa,
Thank you for taking the time to share such lovely feedback. We're so pleased to hear that your mum's case reached a positive outcome.
We know how important it is to have confidence in the team supporting you, especially when it's a loved one going through the claims process.
Thank you for placing your trust in Fletchers. Your recommendation is hugely appreciated, and we're so pleased we could support your mum and your family throughout her journey. We wish you all the very best for the future.
Samantha
Fantastic service with a personal touch
I honestly can't thank Keith Edwards and the team at Fletchers enough!
My claim had been ongoing for quite some time, but Keith was absolutely brilliant at getting things moving and finally pushing it over the finish line.
Throughout, he was approachable, patient and always took the time to explain things. He also has a fantastic sense of humour, which made such a difference. I genuinely enjoyed our conversations and never once dreaded picking up the phone!
Keith made what could have been a stressful process feel so much easier, and I'm incredibly grateful for all his hard work and persistence.
A massive thank you to Keith and everyone involved. I really couldn't have asked for better and wouldn't hesitate to recommend them. Five stars, thoroughly deserved!
October 8, 2026
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Vicki,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Keith and the team were able to support you throughout your claim and help bring it to a successful conclusion.
It's especially wonderful to hear how much you appreciated Keith's patience, clear communication, and sense of humour! We know that a long-running claim can be stressful, so we're pleased he was able to make the process feel lighter and more reassuring.
We'll be sure to share your kind words with Keith and his team. Thank you so much for your recommendation. We wish you all the very best for the future.
Samantha
Very Reliable, Effective and Attentive Solicitors
From the beginning, the team was very polite, listened to what I had to say and then took on my case.
They always kept me up to date along the way, even when there was changes.
Dealt with my case in a professional and kind manner and had no problems at all with getting a good result.
Thank You so much guys...definitely will be recommending you.
🤓
October 8, 2026
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Chicago,
Thank you for taking the time to share your experience. We're pleased to hear that you felt listened to, supported, and cared for throughout your claim.
Pursuing a legal claim can often feel daunting, so it's wonderful to hear that our team kept you well informed and made the process as straightforward as possible. Your comments about our professionalism, kindness, and communication are really appreciated!
We're also pleased that we were able to achieve a positive outcome for you. Thank you for placing your trust in Fletchers and for recommending our services to others. We wish you all the very best for the future.
Samantha
Thoroughly professional and helpful at all times
The service I received was excellent from start to finish. I was kept informed at all times - communication was consistently good. My questions were dealt with promptly, thoroughly and clearly. I felt respected, supported and listened to at all times. I have no hesitation in recommending Fletchers Solicitors.
October 9, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Mr Townsend,
Thank you for taking the time to share your experience. It's wonderful to hear that you felt so well supported and would rate the service you received as excellent!
Providing clear communication, responding promptly to questions, and ensuring our clients feel listened to and respected are all incredibly important to us, so it's great to know that this was reflected in your experience.
Thank you for your recommendation and for placing your trust in Fletchers. We wish you all the very best for the future.
Samantha
Persistence pays
In spite of extremely frustrating delaying behaviour by the Insurance co against which we were claiming (LV), my solicitor was persistent in chasing them and keeping me informed.
October 5, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Wilf,
Thank you for taking the time to share your experience. We understand how frustrating delays can be, particularly when they are outside of your control, so we're pleased to hear that your solicitor remained persistent in progressing your claim and kept you informed throughout.
Thank you for placing your trust in Fletchers, and we wish you all the very best for the future.
Samantha
Fletcher solicitors were pursuing a…
Fletcher solicitors were pursuing a claim for me Unfortunately I receive no updates. I was always chasing them for updates months and months with nothing happening, I understand sometimes the cases take time overall experience very poor
October 2, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi David,
We're sorry to hear about your experience.
You're right in saying that legal claims can take time to progress, but you should still feel informed and supported throughout the process. It's disappointing to hear that you felt the need to repeatedly chase for updates and that communication fell short of your expectations during your claim.
We take feedback like yours seriously, as it helps us identify where we can improve the service we provide to our clients. We've therefore passed your comments on for review and someone will be in touch with you as soon as possible.
Please do get in touch with us directly if you haven't heard anything over the next few days.
Best wishes,
Samantha
Fletchers Solicitors
Fletchers have been a great help. They have understood our needs and have been very patient when dealing with our claim. Their solicitor Aminah in particular has been a ray of sunshine to me and my family. she has provided regular updates and has moved this case on very quickly and we have had a get settlement. She is very knowledgeable and very honest and has always got back to us with any concerns and has managed those in a very professional capacity but being mindful of our needs. Cannot recommend this company enough. 5 stars and thank you fletchers for all your help and supports.
October 2, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Fiaz,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your positive experience and how you felt supported throughout your claim. It's especially great to know that Aminah made such a positive difference to you and your family during a challenging time.
Your comments about her patience, honesty, professionalism, and commitment to keeping you updated will be really appreciated by Aminah.
Thank you for your recommendation and kind words. Feedback like yours means a great deal to us, and we will ensure your comments are shared with Aminah and her colleagues.
We wish you and your family all the very best for the future.
Samantha
Reply from Fletchers Solicitors - Fletchers Manchester
Hi David,
We're pleased to hear that you are happy with the service you received so far. Thank you for taking the time to share your feedback, we wish you all the best with the rest of your claim.
If you have any queries please don't hesitate to get in touch.
Best wishes,
Samantha
Top man Mr Owen Russell ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
I was disappointed with how slow the company was moving until I came in contact with Owen Russell I can’t thank him enough
He’s just brilliant at his work and as turned my thinking around I would definitely recommend him ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
September 22, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Mikey,
Thank you for taking the time to share your feedback. We’re sorry to hear that the progress of your case initially did not meet your expectations, but we’re really pleased that Owen was able to turn your experience around. It’s wonderful to hear the positive impact he had on your case and we’ll be sure to pass on your kind words and recognition to him.
Thank you for your recommendation and for placing your trust in Fletchers. We wish you all the very best for the future.
Samantha
Excellent legal services and supported…
Excellent legal services and supported me all throughout. Benjamin G. and Emma gave the most sensible explanation to have an informed decision. Julie gave regular updates and follow ups.
Overall, these people are highly recommendable.
Thanks guys!
September 1, 2026
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Christian,
Thank you for taking the time to leave such a positive review. We're please delighted to hear that Benjamin, Emma and Julie provided support, guidance and regular communication throughout your claim. Ensuring our clients feel informed and empowered to make decisions is a key part of the service we strive to provide, so we're really pleased this was reflected in your experience.
We will be sure to pass your kind feedback on to Benjamin, Emma and Julie. Thank you for your recommendation, and we wish you all the very best for the future.
Samantha
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Pauline,
Thank you for taking the time to leave a review.
We're pleased to hear that you found our team helpful and that everything was explained clearly throughout the process. Providing straightforward advice and keeping our clients well informed is something we pride ourselves on, so it's great to know this was reflected in your experience.
We wish you all the best.
Best wishes,
Samantha
Friendly and informative team
Friendly and informative team. Kept in contact all the way through my claim. Would highly reccomend using them.
August 21, 2026
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Allison,
Thank you for taking the time to share your experience. We're pleased to hear that you found our team friendly and supportive throughout your claim, and it's good to know that you were kept updated every step of the way.
Thank you for your recommendation, it's hugely appreciated. We wish you all the very best for the future.
Samantha
The Lawyers I needed for my case
I was fully supported from the start of the case till the ending
I was guided and had full explanation of every step of the process
The Lawyers the receptionist and the entire team was amazing
August 16, 2025
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Agyekumwaa,
We're so pleased to hear that you felt fully supported throughout your claim and that every stage of the process was clearly explained to you.
It's also fantastic to hear your kind words about our lawyers, reception team and everyone involved in your case. We pride ourselves on working together to provide the best possible support, and your feedback is really appreciated.
Thank you for placing your trust in us. We wish you all the very best for the future.
Samantha
Legal service provided by fletchers was…
Legal service provided by fletchers was excellent, I couldn't understand some procedures but Saba was extremely helpful and patient in explaining the procedure to me and bringing my case to a closure quickly. I have no hesitation in recommending Fletchers solicitors to anyone
July 31, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi there,
Thank you for your kind feedback. We’repleased to hear that you had an excellent experience with us.
We know that legal procedures can sometimes be complex, so it’s great to know that Saba took the time to explain everything clearly and patiently, helping you feel supported and informed. We’re also pleased that she was able to help bring your case to a successful conclusion efficiently, and she will be delighted to hear how much her support was appreciated.
Thank you for your recommendation and for taking the time to share your experience.
We wish you all the best!
Samantha
Robert Collinge at Fletchers is just…
Robert Collinge at Fletchers is just the person you want to support you through a long drawn out personal injury claim! He was great - always available, supportive, friendly, professional and of course a great source of legal advice with a wealth of experience. Most importantly, he listened to me and let me make my own decisions when things came to a head. I was delighted with the final outcome. Fletchers team were prompt, efficient and easy to engage with especially Noor Choudhury who assisted on my case. Fletchers did everything necessary to support my claim and I have no hesitation in recommending them.
July 22, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi there,
Thank you for taking the time to leave such a wonderful review!
We're so pleased to hear that Robert provided the support and guidance you needed throughout what was understandably a long and challenging claim. It's particularly pleasing to know that his approachable manner, availability and commitment to listening to your views helped you feel confident in making informed decisions at key stages of your case.
We'll also make sure to pass on your kind words with Noor Choudhury and the wider team. It's great to hear that you found everyone prompt, efficient and easy to engage with, and that you felt fully supported throughout the claims process.
Most importantly, we are pleased that you were delighted with the outcome achieved.
Thank you for recommending our services to others. We wish you all the very best for the future!
Samantha
Dont waste your time
Dont waste your time, factual evidence in a telephone recording, lead consultant stating diagnosis wrong, another consultant discharged without investigations, then proved its way worse, now lost movement in left foot. Refused to accept claim. The information collected wasn't taken down correctly, I have evidence, and never asked me to email it for review. Complaints ignored by consultant could have prevented now diaphragm could possibly stop working, and be left on a ventilator for rest of my life. I'll find another solicitor that collect as much evidence as possible before refusing
July 12, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi John,
We’re sorry to hear that you’re disappointed with the outcome and understand how frustrating this must be.
We would like the opportunity to look into your concerns further. We have sent you a request via Trustpilot for some additional details so that we can identify your case and review the issues you have raised. If you could respond, we would be very grateful.
Best wishes,
Samantha
Waiting 3 years now and still nothing…
Waiting 3 years now and still nothing apart from the odd email now n again saying they are waiting fir dependent to reply.
July 9, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
We sincerely apologise for the prolonged wait and the lack of progress. We understand your frustration with the ongoing delays and infrequent updates. At Fletchers Solicitors, we always strive to provide the best possible service, and we would never want to add to what must already be a difficult time for you. We’d really like the opportunity to look into your concerns in more detail. However, we’re unable to locate your case based on your review alone. Please could you respond to the request for more information on Trustpilot so we can identify your file and investigate this further? Your feedback is important to us, and we’d appreciate the chance to address your concerns.
Amazing Solicitor.
Honestly, wow where do I start?! After loosing my son (who was cycling home) in a Hit & Run Fatal collision. I contacted SCARD charity looking for some legal advice and they put me in contact with Jane Harrison and I never looked back.
From the initial phone call, Jane was outstanding, she was professional, listened to everything that I needed to talk about and answered any questions that I had. Jane then explained the whole process next , I did not feel like I was just another case to her, the time, the care, compassion and empathy and pure kindness she showed was outstanding and her knowledge and understanding and determination was amazing. I knew from that phone call that I wanted Jane to pursue my claim and that I just knew Jane would be the best solicitor to take my case on.
From the start , Jane has literally been outstanding, the commitment and determination she has shown is amazing, she always responded quickly if I had a question, was always there if I needed to call and her communication was excellent. I had complete trust in Jane and was confident that she would be successful in my case and she was. There really are not enough words to explain how amazing you are.
I would also like to mention and thank Zara Ahmed, you are also amazing, she was always helpful, friendly and if I ever had a question, she was so quick to reply, always chased things up when needed to and she always explained things so well to me and the time given and kindness and care she and Jane showed towards me through this difficult and traumatic time, I will never forget, even being there and supporting me and my family through my son’s inquest and calling me just before showed that again I was not just another case, you really do care for us all. Thank you so much Zara.
Also I’d like to thank Nicola Stead, again another amazing person on the team who was professional always helpful, communicated well to any questions I had and friendly and polite whenever I dealt with her.
If you ever find yourself in this traumatic and devastating place and need legal advice, or just looking for an outstanding solicitor to fight your case then please do not hesitate in contacting Jane Harrison. She is 100% the person you need, She is a real credit to Fletchers solicitors, she has worked tirelessly on my case, showing real commitment and dedication and I will forever be grateful for the time she has given and everything that she has done to go on and be successful in our claim and I appreciate everything that she has done for me and my family. I would not hesitate in recommending Jane to anyone looking for a solicitor who shows care, compassion, understanding, a real in-depth knowledge and expertise and who really does go to the extra mile and beyond.
Thank you Jane, Zara and Nicola. I can not thank you all enough for your kindness, professionalism and care you have shown me whilst in this difficult time. We really do appreciate you all.
Thank you to everyone else involved too including Alastair the barrister, I appreciate you all.
Thank you.
Diana
July 7, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Thank you for your thoughtful review! We understand that the process can sometimes feel long and complex, so we’re truly pleased to hear that our team provided the support, expertise, and empathy you needed along the way. Keeping our clients informed and feeling supported is a top priority for us, and we’re delighted that we could help you reach a successful conclusion. We really appreciate your recommendation and kind words. Wishing you all the best for the future!
First class service from Fletcher's…
First class service from Fletcher's solicitors made my claim for personal injury an easy and pleasant experience from start to finish a special mention to Sonia Urfa for helping me with everything I needed and constantly keeping me updated with everything that was going on, brilliant service 10/10
July 3, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Dean,
Thank you for taking the time to leave such a wonderful review for Sonia!
It's great to hear that you found the process easy and pleasant from start to finish.
Thank you for recognising Sonia's efforts. We'll be sure to pass on your kind words to her.
Thank you again for your recommendation and for trusting us with your claim.
We wish you all the very best for the future!
Samantha
First time with fletchers
First time with fletchers, injury claim took a year to get settled claim has been taken care by Lucy Ashbrook I definitely recommend,quick replies,always updating and very professional the only thing left is payment to be made and I'm sure they'll definitely meet the deadline Overall Great experience look no further
June 29, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi there,
Thank you for your great feedback. We’re pleased to hear about your positive experience and that Lucy kept you well informed, providing a professional service from start to finish. We’ll be sure to pass on your lovely comments to Lucy—she’ll really appreciate your recognition.
Thank you also for your recommendation. We’re pleased we could support you through your claim and wish you all the very best moving forward.
Take care,
Samantha
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