Our experience with Fletcher was second to nun . Constant update letters and always keeping us informed of mums case making sure she got the best outcome. Which she did . Would recommend 100 percent
Company replied
Location
Switch locationSt James's Tower, 7 Charlotte Street, M1 4DZ Manchester, North West, GB
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See what reviewers are saying
I honestly can't thank Keith Edwards and the team at Fletchers enough! My claim had been ongoing for quite some time, but Keith was absolutely brilliant at getting things moving and finally p... See more
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Fletchers have been a great help. They have understood our needs and have been very patient when dealing with our claim. Their solicitor Aminah in particular has been a ray of sunshine to me and my fa... See more
Company replied
Kept informed throughout the process , Kimberley was always available to discuss any questions , Successful claim and they negotiated after a poor first offer . The charges 25% is high plus vario... See more
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Company details
Written by the company
When life changes in a moment, finding the right support can make all the difference. At Fletchers Solicitors, we support people and families through some of the most difficult times in their lives - whether that’s recovering after a serious injury or seeking answers following medical negligence. We combine expert legal guidance with practical rehabilitation and wellbeing support, helping our clients understand what’s happened, what comes next, and how to move forward with confidence. Our focus goes beyond the legal claim- it’s about standing alongside you, providing clarity, reassurance, and the support needed to rebuild for the moments that matter most.
Contact info
St James's Tower, 7 Charlotte Street, M1 4DZ, Manchester, North West, United Kingdom
- 1613881733
Contact the Specialist Lawyers
4.3
Excellent
36 reviews
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My Solicitor
My Solicitor, Faye Close, took time to listen and understand my case and concerns, she was friendly and approachable, which made this process far less stressful than I expected, she checked in with me to ensure I understood the process and managed my expectations of the outcome extremely well. I would recommend Faye and Fletchers to anybody with a need to make an injury claim in the future. Thankyou so much Faye
June 25, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Debbie,
Thank you so much for sharing your experience with us. We’re delighted to hear how supported you felt throughout your claim, and that Faye took the time to truly listen, explain the process clearly, and help ease any concerns along the way.
Providing a friendly, approachable service and managing expectations is something we strive for, so it’s great to know Faye made such a positive difference to your journey.
We’ll pass on your kind words to Faye – they will mean a lot to her.
Thank you for your recommendation, and we wish you all the best as you move forwards.
Samantha
I was spoken to in a very pleasant…
I was spoken to in a very pleasant way,on every phone call,was very helpfull in every way during my claim
June 4, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Steve,
It's really good to know that you felt supported and treated with kindness throughout your claim. Having clear, helpful conversations at every stage is so important, so we're pleased to hear that our team made you feel at ease and well looked after.
Thank you for taking the time to share your experience - it’s very much appreciated.
Best wishes,
Samantha
Serious injury law
I recommend solicitor Victoria Spark from Serious injury law. Her communication skills were excellent throughout the process. She made sure l understood each step of the way in getting compensation for my accident, which made the whole process stress free.
Thank you
May 5, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Sharon,
We’re really pleased to hear that Victoria provided such clear and supportive guidance throughout your claim. Making sure you feel informed and confident at every step is so important, so it’s great to know her communication helped make the process feel straightforward and stress-free for you.
We’ll be sure to pass your lovely comments on to Victoria.
Thank you for taking the time to share your experience.
Best wishes,
Samantha
Four years nothing went for a medical …
Four years nothing went for a medical then nothing no new update there a waste of time it just got passed from pillar to post down the line bet it went to the cleaners in the end don't use them
May 14, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Update: 01/06/2026
Hi Iris,
We recently reached out via Trustpilot to try and request some more details from you to identify your file. Unfortunately, we haven't heard from you but would really appreciate the opportunity to look into things. If you would prefer to email us directly, you can get in touch with our Client Care Team at Customerteamnew@fs.co.uk.
Best wishes,
Samantha
Hi Iris,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and that you felt there were long periods without updates and a lack of progress on your case. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been.
As we’re unable to identify your file from your review alone, we’d really like the opportunity to look into this further and understand what’s happened. If you’re happy to, please reply to our request via Trustpilot with some additional details so we can review your case and address your concerns properly.
Best wishes,
Samantha
Excellent service and very helpful…
Excellent service and very helpful staff. Highly recommend!
August 23, 2025
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi there,
Thank you for your kind feedback!
We’re really pleased to hear that you found our service helpful. Providing clear support and a positive experience is always our priority, so it’s great to know this came across.
Your recommendation means a lot to us. Thank you for taking the time to share your review.
We wish you all the best!
Samantha
Kept informed throughout the process
Kept informed throughout the process , Kimberley was always available to discuss any questions ,
Successful claim and they negotiated after a poor first offer . The charges 25% is high plus various insurance and other charges , but I couldn’t have done this myself there is a lot of work and time involved .
I recommend them , they explain everything along the way and are professional friendly and give the best advice needed to deal with your claim .
May 13, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Melanie,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you felt well informed throughout your claim and that Kimberley was available to support you whenever you had questions. We’re also glad that you were happy with the outcome and that Kimberley was able to successfully negotiate beyond the initial offer.
We appreciate your honesty regarding fees. We always aim to be transparent about costs from the outset and throughout the process, ensuring clients understand the work involved and the structure of any deductions.
Thank you for your recommendation and kind words about our professionalism and approach. We wish you all the very best moving forward.
Best wishes,
Samantha
My Solicitor Joshua was great.
My Solicitor Joshua was great.
He made everything so clear and understandable for me.
Went the extra mile for phone calls and emails when I wasn’t unsure.
100% recommend
May 11, 2026
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Benjamin,
Thank you for taking the time to leave such a positive review. We’re delighted to hear that Josh provided clear, understandable guidance and went the extra mile to support you whenever you needed reassurance.
Your recommendation is very much appreciated, and we will be sure to pass on your kind feedback to Josh. Thank you again for placing your trust in Fletchers. We wish you all the very best!
Samantha
The team at Fletchers Solicitors Polly
The team at Fletchers Solicitors Polly, Chloe and Jessica have been absolutely brilliant at navigating everything since our Mothers life changing car accident. We couldn’t have done it without them all. They have been extremely supportive throughout this journey. We have now got closure and the right result for Mum. They have been so good that we feel like they are part of our family and nothing is too much trouble. I would highly recommend contacting the Fletchers team if anybody has a personal injury. We cant thank them enough for what they have done for our Mum. Thanks Jonny & Family
March 3, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Jonathan,
Thank you so much for taking the time to share such a wonderful review on behalf of your family.
We are really sorry that your mum and your family had to experience such a life‑changing accident, and we are grateful for your trust in such a difficult journey. We really appreciate your kind words about Polly and her team, and they will be genuinely touched to hear the impact they have had.
Helping your family reach closure and secure the right outcome for your mum is exactly why we do this work, and we’re very pleased we could support you every step of the way. Knowing that you felt supported and listened to especially important to us.
Thank you again for your recommendation. We wish your mum and your family all the very best moving forward.
Samantha
Highly recommend
All the staff that helped with my case showed great empathy and kindness.
Laura Cope was always there to answer any questions i had and guided every step of the way of the processes and what was happening next. Highly recommend very professional throughout.
April 24, 2026
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Lisa
Thank you so much for your feedback. We’re pleased to hear that you felt so well supported by Laura. She will be delighted to know that her guidance made a positive difference for you.
We really appreciate your recommendation and glad you found our service professional throughout. We wish you all the very best!
Samantha
My experience with fletchers solicitors…
My experience with fletchers solicitors has been brilliant from start to finish.
The communication between Faye and myself has been absolutely superb.
She kept me updated all the way through, even when she had no news she called or sent an email to let me know that she was still working on it.
I would 100% recommend fletchers solicitors, they worked extremely hard with my case and I couldn’t have asked for a better result.
Thank you so much Faye you’re amazing.
April 29, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Samantha
Thank you for taking the time to leave such a positive review. We’re delighted to hear that you felt your experience with Fletchers was brilliant from start to finish!
It’s especially great to know that Faye kept you consistently informed throughout the process and maintained clear communication. We will be sure to pass on your kind comments to her, as feedback like this is greatly appreciated.
Thank you for your recommendation and for trusting us with your case. We’re very pleased to have achieved a positive outcome for you and wish you all the best for the future!
Samantha
Honestly fletchers have been amazing…
Honestly fletchers have been amazing from start to finish, very impressive and professional. I’ve been dealing with Jerard Knott, he kept me informed, followed up everything in detail, I never felt forgotten and he always replied to any inquiries I had, I would recommend Jerard Knott and his team to anyone.
April 16, 2026
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Katherine and Ellie
Thank you so much for taking the time to share your experience. We’re delighted to hear that you felt so well supported throughout your case and that the service you received met your expectations.
It’s especially great to hear your positive feedback about Jerard. Keeping clients informed, following matters through thoroughly, and making sure no one feels forgotten are all things we place great importance on, so your comments really mean a lot. We’ll be sure to pass your kind words on to Jerard and his team.
Thank you again for your recommendation. If we can support you in the future, please don’t hesitate to get in touch.
We wish you all the very best.
Samantha
Amazing Fletchers Solictors
They were really helpful from the first day, let me know what I needed to do in detail which was really good to see. Asked me all the right questions to see what needed to be done with the claim. I advise people to use fletchers solicitors because they are really good at what they are doing. My advisor Hannah Travis was supporting me from first the first day till the last.
April 7, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi there,
Thank you so much for your kind words and recommendation. We’re really pleased to hear that you felt well supported and clearly guided from day one.
Thank you for your kind words about Hannah. We have requested some further details from you via Trustpilot - this just helps us to identify your file so that we can pass your feedback onto her. She’ll be delighted to know her support made such a difference to your experience.
Thank you again for taking the time to share your feedback, and we wish you all the very best going forward.
Best wishes
Samantha
Worked with a solicitor called Faye on…
Worked with a solicitor called Faye on a personal injury claim. Was always kept up to date, always got a response to my questions quickly. Great experience start to finish.
March 20, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Sam
Thank you so much for your kind review. We’re really pleased to hear that you had such a positive experience working with Faye. We will make sure to pass on your kind words!
We’re delighted that the whole process felt smooth from start to finish, and we truly appreciate you taking the time to share your feedback.
If you ever need any support in the future, we’re always here to help.
Best wishes
Samantha
I would recommend Mary Lomas
I contacted Mary Lomas after I was knocked off my motorcycle in an RTC, as she is well regarded within the motorcycle community and is heavily involved promoting biker safety.
During our initial phone call, it was clear that she was the person I wanted to handle my claim. She had an understanding of bikers, their needs, and the effect my injuries would have not only on me, but on my wife as well. Mary kept me updated with every development and explained the implications and next steps, putting my wife and I at ease throughout the whole claim process. I have no hesitation in recommending Mary to any biker with a claim.
March 11, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi David
Thank you so much for sharing your experience. We’re so pleased to hear how well Mary supported you after such a difficult incident, and how her knowledge and support came across from your very first conversation. We’re also pleased that her clear communication helped put you and your wife at ease throughout the claims process. We will make sure to pass on your feedback to Mary who will really appreciate your kind words.
Thank you for your recommendation, and if you ever need anything in the future, we’re always here to help.
We wish you all the best moving forwards.
Samantha
So very kind , caring and considerate…
So very kind and caring and considerate all of you Thank you x
March 11, 2026
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Mrs Johnson
Thank you so much for your kind words. We will make sure to pass your feedback onto the relevant team.
We wish you all the best for the future!
Samantha
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