An amazing range of labels and now our one stop place to buy from. The types available are impressive. Whether plain stock, coated, inkjet, laser, etc, the range of finishes, including different adhe... See more
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So this wasn't the biggest order on their books by any means. However, it was dealt with as though it was their most important transaction and was expedited with alacrity. It arrived with me well pa... See more
I have used Flexilabels for around three years now to print labels for my candle business. I have many variations and through their excellent comms and dealing with friendly staff directly via email a... See more
Company replied
It's a real shame. Previously used Flexi Labels and had a great experience so re-ordered. Ordered some printed labels on the 30th July, didn't receive any communication regarding approving a proof so... See more
Company details
Written by the company
Being the first choice for short run full colour printed labels, we’ve been supplying to all type of high street retail shops, offices, small businesses and corporate companies. We provide a personal design service, competitive prices and fast turnaround across the UK and Europe. We have a vast range of products to suit all type of food packaging, logistical, pharmaceutical and promotional products. Why not get in touch if you have an enquiry and our friendly customer service team will be happy to help you. Thank you from Flexi Team.
Contact info
Unit 7-10 Newark East, Newark Road, Fengate, Peterborough, PE1 5WJ, Peterborough, United Kingdom
- 01733 646 290
- info@flexilabels.co.uk
- www.flexilabels.co.uk
4.0
Great
2K reviews
Replied to 50% of negative reviews
Typically replies within 48 hours
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Shocking print quality
Shocking print quality. small text can’t be read. Label isn’t even straight
April 22, 2026
Unprompted review
Reply from Flexi Labels
Hello,
The photo you have provided shows the product FR147 - 147 Labels per A4 sheets, 25mm x 10mm.
On investigating your feedback on your recent order, it was found that the legibility, print tolerance and lack of bleed were all highlighted within the proofing document for both products on your order.
Both proofs were 'Approved', confirming you were happy to proceed with the order as shown on the digital mock-up, despite the artwork being difficult to read on the proof. Customers are informed in the documentation surrounding the approval process that you accept responsibility that the artwork shown in the proof will be sent to manufacture as shown as all products are personalised. The final printed labels match the approved designs.
Our proofing process aims to present a customer's artwork mocked-up on the product so all specifications and artwork can be checked before manufacture. It also offers an opportunity to raise any concerns with a team member, or reject a proof to make changes before confirming the job. This order went straight through approval without query.
The team has explained our processes and the reasons behind why we are unable to replace the order on this occasion. We have also provided clear guidance of how to order in the future, alongside visual aids to help explain our artwork requirements further.
While we understand you are frustrated that the product does not meet your expectations, from your response in this review and in email, we understand that you are not looking to continue working towards a resolution inline with our processes.
Kind regards,
The Flexi Team
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I ordered custom labels from this…
I ordered custom labels from this company and unfortunately had a very disappointing experience.
Before placing the final order, I had already raised concerns about text size, as the labels need to clearly display product information. The company initially confirmed that the text in my first version was too small.
I then provided an updated with larger text and again confirmed with them to let me know that the text would be clearly readable. I was later sent a proof to approve, which I did approve as it appeared legible.
However, when the final labels arrived, a number of them were not readable at all. This is extremely frustrating, especially given the prior discussions and confirmations.
These labels are for products where clear information is essential, so this is not just a minor issue, it affects usability and potentially compliance.
I would expect better quality control and consistency between the approved proof and the final product. I am now left with labels that cannot be used and would appreciate a proper resolution as I’ve spent a lot of money on these labels
March 20, 2026
Unprompted review
Reply from Flexi Labels
Hello Val,
We are sorry that you are not happy with your labels. I can see from notes on the order there was some discussion prior to proofing about artwork legibility which was flagged on the proofs.
Since posting this review I understand you have been in contact with the team.
We take on your feedback and are working towards a resolution. This includes exploring other avenues to get labels that meet your requirements - possible new label sizes and amended artworks that utilise the label space more appropriately.
Kind regards,
The Flexi Team
Great quality and service
The staff are more than helpful. We order from Australia and have no complaints at all except they don't ship here and we have to arrange our own courier.
However, it's still worth our while to get the size, quality and service.
September 17, 2025
Unprompted review
Reply from Flexi Labels
Hello Gary,
Thank you for taking the time to leave this review and for providing feedback. We appreciate your comments in regards to International shipping to Australia and rest assured, our shipping processes are something that we review regularly. We will certainly pass this feedback across for you. However, in the meantime we are grateful that you find our services worthwhile and continue to place orders with us for International collection.
Kind regards,
The Flexi Team.
Specifically...
Flexilabels have consistently provided our business with the very specific labels we need, and always post promptly
January 1, 2026
Unprompted review
Reply from Flexi Labels
Hello Jonathan,
Thank you for taking the time to leave this review! We're pleased to hear that you're happy with our service.
Kind regards,
The Flexi Team.
Excellent service
Excellent service, very easy to navigate and understand. When I got confused there was an informative video to watch and then I was fine. Esactly what I ordered
January 23, 2026
Unprompted review
Reply from Flexi Labels
Hi Ellie,
Thank you for a really positive review! We're so glad to hear that you experienced excellent service and found our videos helpful. We very much look forward to any future orders!
Kind regards, The Flexi Team.
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Great service again from Flexi Labels
Great service again from Flexi Labels, thanks all. Labels arrived as promised without any problems. I will happily recommend
January 15, 2026
Unprompted review
Reply from Flexi Labels
Hello Tim, You're Welcome!
Thank you for taking the time to leave a review. We are incredibly grateful for your positive feedback and very much look forward to fulfilling more orders in the future.
Kind regards, The Flexi Team :)
Excellent service from Flexi Labels
Excellent service from Flexi Labels. I'm a dealer so it's good to know that I can supply at a decent price.
November 13, 2025
Unprompted review
Reply from Flexi Labels
Good Afternoon Keith,
Thank you for taking the time to leave such a positive review! We pride ourselves on making sure we have competitive and low prices so we love when our customers notice this! We very much look forward to working with you again in the future.
Kind regards, The Flexi Team.
It's a real shame
It's a real shame. Previously used Flexi Labels and had a great experience so re-ordered. Ordered some printed labels on the 30th July, didn't receive any communication regarding approving a proof so reached out on the 9th August. Recieved a reply on the 11th August with a proof to be approved, I replied the same day and again heard nothing. Chased again and on the 13th received an email, replied approving all designs and was told they would be sent out ASAP. Heard nothing back... roll on today, the 18th August and still nothing. Nearly three weeks and still no order. Painfully slow
August 18, 2025
Unprompted review
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The label is not tick enough and…
The label is not tick enough and doesn’t cover what is underneath and wasn’t cheap!
August 1, 2025
Unprompted review
Helpful staff
Helpful staff, speedy delivery, good quality product…
Recommended
August 4, 2025
Unprompted review
Reply from Flexi Labels
Hi Jane, thank you so much for sharing this feedback. We really appreciate that and we look forward to working with you in the future. Kind regards Flexi Team
Great Customer Service
I recently purchased labels but needed to exchange them due to a sizing issue. The customer service I received was absolutely exceptional - genuinely human, empathetic, and understanding of my tight deadline.
They quickly dispatched the replacement, making sure it arrived within my narrow window, and processed the refund without any hassle. It’s rare to find a company that combines efficiency with such a personal touch. I’ll definitely be coming back again and again for future purchases. Highly recommended!
June 1, 2025
Unprompted review
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Exactly as advertised!!!
Just exactly as describe but much better quality!,
June 9, 2025
Unprompted review
Quickly Sorted .…
Having spotted an error in an online purchase , I was able to get it amended quickly and receive confirmation of the change .
May 21, 2025
Unprompted review
Reply from Flexi Labels
Hi Chris, thank you for your feedback. We look forward to doing more business with you in the future. Kind regards, Flexi Team
Great product/Exceptional service
Great product. Exceptional and I really do mean exceptional service. So very highly recommended.
May 9, 2025
Unprompted review
Reply from Flexi Labels
Thank you so much for your feedback. We look forward to doing more business with you in the future. Kind regards, Flexi Team
DO NOT use this company
DO NOT use this company. Extremely poor quality labels. The labels peel constantly and are more suited in the bin than on any packaging. I was told down the phone by an 'apparent manager' in customer service support - NOT a manager) that they have been having on-going issues with the adhesive on the labels and yet they still continue to sell them, I questioned why they were doing this as they continue to sell faulty products whilst being fully aware of it. He became very argumentative and arrogant, refused to allow a return, replacement or refund. Appalling and atrocious customer service. Use any other company than this, we will not be using them again and have passed on feedback to the multitude of other suppliers and businesses I work with to not use them. AVOID AVOID AVOID!
May 12, 2025
Unprompted review
Reply from Flexi Labels
Hello, thank you for your feedback, and we're sorry about the issue with your order. We checked our records; you did speak to our manager.
You rang to complain about labels you purchased 8 months ago and insisted on a refund despite using all of these labels.
You were informed during the recent conversation: had the issue been reported in a reasonable time, an investigation on the stock would have been conducted, and a replacement would have been issued. You had no labels to return, nor did we have any stock left from that particular batch from last year. We still offered replacement sheets to resolve the matter, but you denied. For this reason, we were unable to conclude this matter. If you contact us within 14 days, we can still look at this matter together and work towards a resolution for you. Kind regards, Flexi Team.
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Great value labels
I have been using this company for around 6 years now, the labels are some of the best value I have found. There have been a couple of issues along the way, but that’s not important, the importance is in how a company deals with the issues. They have been very quick to respond to my issues and help me along the way.
Order number - 2466869
May 9, 2025
Unprompted review
Reply from Flexi Labels
Hi Aaron, your feedback is much appreciated. We will always make sure that you are happy with our products and service, no matter what it takes us to put it right if anything goes wrong. Thank you for working with us, and we look forward to doing more business with you in the future. Kind regards, Flexi Team
Overall find them excellent
Overall find them excellent,Service and product exemplary One issue I had was their template, I downloaded it and found it was fine but had a border round it. I wanted to remove the border but it was not for being removed or locked so had to make my own. The product is good and I would recommend
April 22, 2025
Unprompted review
Reply from Flexi Labels
Hi Robert, your feedback is much appreciated.
If you are still having issues with using the Microsoft Word template, please speak to our design team. They can send you a new label template without any borders. We look forward to doing more business with you in the future. Kind regards, Flexi Team
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