during waiting for E-ticket, there is no information or update for the status to know where we are. no possibility online to make a pdf print for the reservation. pls. modify your system to send an u... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Flugladen is one of the best websites for finding a wide range of flight options at competitive prices. The website is well organized and offers multiple filters, making it easy to find the most sui... See more
The email used to book my ticket was completely different than the one I provided, hence when I try to view the booking details on the airlines website I cannot (Edit) The customer service is AMAZIN... See more
Company replied
No annoying 50 popups about additional luggage or any tv shows you want to watch mid flight, all in a very simple layout so you don't have to unnecessarily uncheck all additional things some booki... See more
Company details
Written by the company
Vergleichen Sie die billigsten Flüge und Flugtickets von Fluggesellschaften und buchen Sie direkt auch Ihr Hotel und Mietwagen. Flugladen.de – der Billigflug Spezialist
Flugladen.de
Written by the company
- Die Reise Experten
- Flugladen.de ist einer der größten Online-Flugticketanbieter Deutschlands und vergleicht zudem mehr als 120.000 Hotels in über 100 Ländern sowie das weltweite Angebot der größten Autovermieter. Das Unternehmen ist Teil von Travix International BV einem der weltweiten Marktführer in der Reisebranche.
- Fluggesellschaften auf einen Blick
- Flugladen.de vergleicht die Tarife der Fluggesellschaften inkl. Low Cost Airlines und prüft gleichzeitig, ob der günstigste Preis auch verfügbar ist. Erfassen Sie alle Flugangebote(auch Billigflieger)auf einen Blick und finden Sie so schnell und bequem Ihren günstigen Flug.
Contact info
4.1
Great
39K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I booked a flight through Flugladen and…
I booked a flight through Flugladen and cancelled it shortly after purchase. Later, I found out that the flight itself was cancelled by the airline.
Despite this, I am still waiting for a full refund. I have already contacted both the airline and Flugladen, but the issue is not resolved yet.
I expect a full refund according to EU passenger rights. I hope Flugladen will resolve this issue as soon as possible.
March 24, 2026
Reply from Flugladen.de
Hallo Mohamad,
Wir haben derzeit die Information, dass die Stornierung über Ihr Kundenkonto erfolgte. Sollte AJet den Flug jedoch selbst storniert haben, müssen wir die weiteren Möglichkeiten prüfen.
Ich habe Ihnen eine E-Mail mit den benötigten Informationen geschickt.
Mit freundlichen Grüßen,
Flugladen
Ingrid
So so gut!!!
March 24, 2026
Reply from Flugladen.de
Hallo Shahad,
Wenn Sie ein Flugticket buchen, wird Ihre Anfrage über ein globales Reservierungssystem abgewickelt, das von Fluggesellschaften weltweit genutzt wird. Dieses System wird ständig von Reisenden aus aller Welt aufgerufen. Daher kann es vorkommen, dass mehrere Personen gleichzeitig nach demselben Flug suchen. Das bedeutet, dass sich Verfügbarkeit und Preise schnell ändern können – sogar während Sie sich noch auf der Seite befinden.
Mit freundlichen Grüßen,
Flugladen
Ingrid
Scam to steal personal data
It shows the best price, collects your data and then doesnt complete the booking, it says there is an error then asks you to restart the search, only then to increase the price. Rinse and repeat.
It is probably just a scam to steal data.
March 26, 2026
Unprompted review
Reply from Flugladen.de
Dear Gabriela,
Thank you very much for your feedback. It is annoying when a price changes during the booking process, and I would like to explain why this happens.
Airlines update ticket prices and availability in real time. Sometimes a price changes exactly at the moment you are trying to book. In that case, the airline no longer offers the original fare, and the system must display the current price. This is not a way to collect data, but a consequence of the rapid price fluctuations for flights due to high demand.
Kind regards,
Flugladen
Ingrid
Let's look
Let's look, if the flights really takes place, but till now everything was fine.
March 23, 2026
Very easy to book at moderate prices
March 21, 2026
My experience was great .
July 6, 2025
It’s not 24/7 service
March 22, 2026
There is no feedback of updated schedule
March 18, 2026
Reply from Flugladen.de
Hallo Ahmed,
Wir verstehen sehr gut, dass eine Differenz zwischen dem angezeigten Preis und der tatsächlichen Abbuchung verunsichert. Bitte beachte, dass Kreditkartengesellschaften und Banken für bestimmte Transaktionen oder Auslandseinsätze eigene Gebühren erheben können, auf die wir als Reiseanbieter keinen Einfluss haben.
Mit freundlichen Grüßen,
Flugladen
Ingrid
No reply for the email and call.
January 29, 2026
Reply from Flugladen.de
Hello Rodel,
I understand your concerns given the extraordinary circumstances and the impact on your travel.
Due to the current situation in the Middle East, airlines are generally cancelling flights only up to 2 days prior to departure.
At this moment, there is no official update regarding your flight. I understand your concerns given the exceptional circumstances and the possible impact on your travel plans. I recommend closely monitoring the airline's website for the most up-to-date information.
You can easily log in to the airline's website using the booking reference or online check-in number stated on your e-ticket. This will allow you to see any changes directly, as updates are processed in real time.
If you wish to change or cancel your flight at this stage, this will be handled according to the fare conditions of your ticket. However, we generally advise not to cancel at this time under the standard ticket conditions, as airlines may extend their policies or offer free cancellation options at a later stage should the situation further impact your flight.
You can review your ticket conditions via the self-service section in your 'My account' on our website.
Mit freundlichen Grüßen,
Flugladen
Ingrid
Please note that we are currently receiving a very large number of inquiries, which means it may take longer than usual for us to respond to your email or speak with you.
We greatly appreciate your patience and understanding.
Reliable and good price
March 17, 2026
This company really know how to handle…
This company really know how to handle travellers very well! We didn't have hard time on booking flights or hotels. Its that good! ✨
March 15, 2026
Was not good because my suitcase didn’t…
Was not good because my suitcase didn’t come and they brought it after a week when all my things are spoilt, so I just through everything in dust bin
March 15, 2026
Reply from Flugladen.de
Hallo Nulu,
Vielen Dank für deine Rückmeldung.
Es tut uns sehr leid zu hören, dass dein Koffer erst nach einer Woche ankam und der Inhalt beschädigt wurde. In einem solchen Fall empfehlen wir dir dringend, eine offizielle Beschwerde direkt bei der Fluggesellschaft einzureichen, da diese für die Handhabung und den Zustand des Gepäcks verantwortlich ist. Zudem kann es hilfreich sein, deine Reiseversicherung zu kontaktieren, um den entstandenen Schaden geltend zu machen.
Mit freundlichen Grüßen,
Flugladen
Ingrid
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.