Flush Bathrooms Reviews 

Ordered two comfort height, 550mm back to the wall flush fit RAK toilets with Geiber cisterns. Best price I could find anywhere. Swift order on site and arrived direct from RAK as advised. Very happy with this supplier, recommended.

Great prices and fast delivery. Ordered an item which another retailer could not supply, so needed it quickly for a project I was completing. Good price and free delivery.Great service.

Easy to order
Items I have been looking for and reasonable price.

Bought a couple of radiators recently: good price; fast service; delivered on time and in good condition - can't ask for more!

I bought the Atmos Azure Shower and was very impressed with the shower, exactly as ordered - the packing was excellent and the delivery was faster than stated - i will use Flush Bathrooms again and have no problem with recommending them to other buyers

I recently ordered a freestanding bathroom cabinet. It is been one of the most useful purchases I have made in recent history. As somebody who was played the asked to leave woodwork at school as you can gather my DIY skills is not very good when it came pre assembled it was a major boom. I wouldn't hesitate to buy from them again it arrived when stated which is a major Plus for me. When my time is precious and get really annoyed by long spells waiting in the house for something to arrive.

Great Customer Service.
Had an issue with a vanity unit that I purchase about a year earlier. Contacted company and after a couple of emails they sent out a replacement. Can't ask for for anything more.

Clear on-line information. Simple ordering. Products delivered promptly with no excess delivery charges to Argyll.

Very professional and the prices were very competitive

Excellent customer service, the live chat is great & price points are very good too. Thank you.

I had a problem where APC tried to deliver a couple of times and would not take instruction from me to deliver to any of my (very nice) neighbours. Apparently they tried to deliver a 3rd time and left a card but I didn't see it and then returned the order to Flush Bathrooms! As soon as the goods were received back by Flush they were sent out to me again with instructions to leave with a neighbour. The items were good quality, well-packed and good value for money. It's a shame such good service was tainted by such poor courier performance.

Shambolic way to run a company.

Ordered an item that was in stock according to their website. Received my confirmation email as expected. Then, nothing for a week. I emailed them asking for an update and they confirmed the order was with a courier and they would be in touch. Waited another 48 hours, and still nothing from anyone. I emailed again requesting an update to be told that there was a glitch in the system and the item wasn't actually available for another 3 weeks. I had to chase up three times to get an update from them, only to be fobbed off with excuses and contradictory information.

I vented my frustration and they did offer me a refund, but I've lost a week of time for their incompetence. We are meant to be starting our build next Tuesday so now I am scrambling around to find someone who can deliver the item in time.

This is not the way to run a company. Only receive orders you can complete, and don't waste your customers time, otherwise you will lose them. Avoid like the plague.

Honestly, I am not sure where to start. I have never given any company 1 star for experience ever. People are human and I appreciate small errors can be made. I am a fair and honest person and feel our review is a true and accurate account of our experience.

On 18th Feb 2018 we ordered a Flush Yas - Right Hand Bath & Panel System A with 12 Jets with all the optional extras. We were lured in purchasing because of the limited offer of 5% discount. Don't be fooled. It's just on a loop. The website looks really good and there's a massive choice for all your wants and needs. If we knew what we know now and we had read the reviews away from the website. We would definitely NOT have purchsed this bath from this company! How they are still in business is a mystery.

It has been an absolute disaster and utter nightmare. It all began well but it took quite a while to hear from anyone, I called to Chase and due to work commitments requested a Friday delivery early in the process. We emailed the sales email early March to see what was going on as hadn't heard anything. We then received a call from the delivery company to arrange delivery and was told they couldn't commit to a Friday as it depended where they were going to be. Not a great start as we had to bare with them. About 1-2 weeks later they arranged delivery. Due on a Friday and it didn't turn up??? It never made the van for delivery! The amount of calls back and forth has been astronomical and a joke when we look back. (I'm talking 30+ calls and 60+ emails) !!!! We work full time and most weeks 6 days a week.

Anyways the bath was due Friday 16th March early doors. I get a call at 8:09 pm from a polish lady saying we are 30 minutes away from your home to deliver the bath! WHAT! We were in the middle of cooking dinner and sitting down to eat. I say yes as we'd been waiting almost a month. This van parks on our kerb by our drive and they haul the box from the van, it's a massive box, then shove it our the van onto the floor from a height, smashing the corner to peices, no regard for the £1000 bath enclosed within! They could barely lift it and being pitch black and the fact it's only KERBSIDE delivery not ideal at all. Wasn't aware of this otherwise would have made arrangements. Declined the bath due to damage and impact and being pitch black dark so couldn't inspect the bath properly. Didn't help the drivers spoke little to no English (turns out they do as I found out later) rude. By the way the item and box was so big the delivery company couldn't manage this safely or properly to prevent or protect from damage.

Sent it back and emailed Flush to explain what had happened. I requested they see the bath back in and assure me it's 100% not damaged and we'll happily accept it. It was weeks again but it came back to us 13th April. The box was in tatters on arrival and ONE person to lift the bloody thing. I had to help. I am a lady who luckily works out and is quite capable of lifting heavy items so was more than happy to help. It's just very awkward due to size of box. Got it in our garage and was able to inspect. I cut my hand in the process sadly from all the staples hanging out. After inspecting the bath I noticed the side panel was cracked on the edge. Reported this the driver and rang the customer service/sales number to report. The lady apologised and suggested she'd get a new panel to us. My partner got home that night & so I proceeded to show him the bath, so excited it finally arrived! He actually noticed it was the wrong angle! It didn't match what we ordered. Gutted! Again, reported to Megan at Flush. She investigated, they had the wrong image on thier website. Apologised again and offered to order us the right bath. The whole fiasco goes on, they have to collect the wrong bath and get the right one to use. 4th May the right bath turns up finally, wrong one goes back. All seemed fine and this was such a relief. Got it unboxed placed carefully into the house. And we thought that was that.

We both were looking at the bath and wondered how we could tell what and where the extras we. Kinetic light, inline heater and waste pipe. Looked and looked didn't think we could see it. That's because they WEREN'T THERE!!!! OMG how many times would things go completely wrong. Called and emailed. Got a pathetic apology quote "Kerri,

I am terribly sorry about this, this is my mistake I was concentrating on getting the bath to you as quickly as possible.
We can offer you £250 plus the previous compensation if you'd like to keep the bath, we will also send you out a bath waste.
All I can do is apologise for all the inconvenience this has caused, please advise how you wish to proceed.
Kind regards, M.

I was in the middle of my working day so I thought ok fine let's accept it, we really want the bath let's see if they can get the extras added and sorted. Later that night got home after reflecting all day. We both decided enough is enough let's just cut our losses for a refund! The saga contines. Can collect the bath for another 2 weeks. Joke. I have no more patience. Let's see what happens next....... almost 3 months down the line. I could cry.

Oh, I asked for my ongoing complaint to be escalated to the MD Will. Haven't heard anything! Communication from yourself would be appreciated. Please accept my email as 100% honest feedback of our experience. Both in a sales role at muti million pound businesses. Not a great experience at all.

NB. Flush bathrooms no need to contact me unless it's to confirm collection of the bath.
Thank you.

Item received damaged and being a radiator we kept it boxed up until the plumber was available. Unfortunately when we reported the damage we were told that it should have been reported within 48hrs and Flush Bathrooms therefore wouldn't help us further. Not very happy with their customer services.

DAMAGED BATH DELIVERED FROM RAK, WRONG ITEM PICKED AND NEVER DELIVERED. HOURS ON PHONE AND NEVER ANSWERED. HOW CAN THEY GET SO MANY GOOD REVIEWS ITS NOT POSSIBLE. QUOTE FROM BLOKE WHO DID ANSWER A CALL ONCE BY ACCIDENT AS "Ooo i was walking by and i never normally answer calls" spoke to SAM tooo many times to count. FAILED PROMISES ONE AFTER ANOTHER. THANKS FOR NOTHING.. GENIE PLUMBING

RE: 9076739

I ordered from Flush based on my partners previously good experience but that wasn't to be for me. A quality company provides consistent service and customer service.

UPN an indifferent and rude delivery company is employed by Flush. Item ordered on 6th December. Delivery promised within 3-6 days, as of 15th December - no item. I chased the delivery 11th December and was told I would definitely receive it at the end of the week. I was told it was an 'all day' delivery on 15th December which didn't happen. I rang late afternoon for an update from Flush but they couldn't take calls as they were busy. I emailed them and finally got a response promising a next day delivery before 12. Again this did not happen before 12. Flush gave me a number to ring on Saturday morning to get a more specific time. The number has an answering service which you wait for and then it just terminates the call. This happened on x3 occasions. I had to wait in until the afternoon, when it finally arrived. No apology. Another wasted morning.

On Friday while Flush were too busy for calls, I contacted the carriers myself who said the item would not be delivered as promised. I was confronted by a rude and indifferent delivery advisor. He said (Aaron) I would get it definitely by midday on Saturday. What concerns me is that no one had bothered to let me know about the cancelled delivery but allowed me to waste my entire day. I had to chase and ring up to get this information. Flush had no comment on this.

In fact they sent me an email earlier in the week advising of a penalty should I not be in on Friday but there is no penalty should the situation be reversed. A disgrace.

I wished I had checked out the reviews for this company, they are very difficult to deal with and i cannot recommend. The Customer Service department is extremely unprofessional and rude with no understanding of Customer Loyalty and repeat business. So far it has taken me 28 emails to return an item at a cost to myself £25. Then a further email to chase the refund due. I have never experienced anything like it before its no wonder no one answers the phone.

Poor quality item. It arrived damaged and a replacement was refused, despite my Consumer Rights. Slow communication and phone never answered. Avoid this company.

Ordered a RAK toilet, quality of the item was superb compared to the unbranded crap I'd previously bought from plumbworkz on eBay, and it was delivered unbelievably quick from RAK themselves. Price was unbeatable. I phoned before I ordered to check the seat was included, and the phone was answered quickly and the girl was knowledgeable. Most bathroom suppliers selling online seem to be unreachable I have found, so full marks all round.