fnp.ae Reviews 762

Rhoby was extremely helpful and made sure I was able to get my order in. I am ordering from overseas and the payment was not cooperating but Rhoby made it happen!

They failed to deliver the flowers. Don't answer contacts in an way shape or form. They said that they could arrange delivery if contacted within 12h. They didn't respond at all even though I reached 3 times within that time. They still haven't gotten back to me after 48h. Seems like a money grab scheme. Don't use it!

Customer service took almost 1 hour to get back to me. Hopefully it wont happen again next time because I want to remain a customer .

Rhoby assist me in in approachable manner, and give an assurance that my order will be deliver on time tomorrow 6am - 03pm. If it is possible my order will be deliver 1st hour between 6am to 7am. It will be very much appreciated.

It really really bad, so complicated with the AI system and when I placed the order they called me directly to acknowledge the order and proceed with the payment!!!!,

now I can just reach AI!!!!!!. And it not helping me al all with my request

This is last the time I order from this App 👎👎

*** Following my Review and having to contact the sender I received the most wonderful bunch of flowers to replace the original delivery - they are completely different and wonderful *** I recently received a flower delivery in Dubai that was ordered for me by a friend in the UK via FNP.ae. Unfortunately, the flowers began to wilt within 24 hours of delivery, which was very disappointing given this was a gift.

I contacted FNP via WhatsApp on day two, well within their stated 48-hour reporting period. I was told they could only assist if I provided the order number, which I did not have as I was the recipient, not the purchaser. This meant I had to contact my friend in the UK to ask for the order details, which was embarrassing for both of us given this was meant to be a gift.

After providing the order details, the issue still was not resolved. I was told customer service would need to contact the sender directly in the UK to proceed with the complaint. I was then sent a photo showing the flowers at delivery, which I never disputed — my concern was that the flowers deteriorated within 48 hours, which is not acceptable quality for a premium flower delivery service.

Overall, this was disappointing both in product quality and customer service handling. Gifts should not create awkward situations between sender and recipient, and there should be a clear, recipient-friendly process for reporting quality issues.

I would not feel confident recommending this service based on this experience.

Rhoby assists my online inquiry immediately and help me with the items i want to order online.. thank you

Rhoby is very patient in waiting while i choose my orders and he suggest what is better for me.

Thanks Rhoby

Yu are one of the best

I had a good experience with Rhoby he stayed until I complete the order

Rhoby is a nice guy he assist me very well

Very good experience for your service.Thank you very much for your help, especially Mr. Rhoby at your customer care.

Mr Rhody assisted me in getting the good offers. Thanks and keep it up

I really liked the way how they assisted me when I was confused abut the address details. Truly dedicated to the good customer experience specially mr. Rhoby. Thanks very much

The staff are so nice while assisting or pacing your order! Thank you so muchb

I had nice with the staff and well dedicated with the service and way of interaction with me, honestly saying I had bad experience with online shopping.
But dealing with your staff Mr. Rhoby, the confidence he gives me was much appreciating.
I will recommend to others my experience was great.
Thank You
Sanjeev

Every thing is proffesional

This refers to my order # 4138661. I was supposed to receive the order today between 8:00 am and 1:00 pm. The order isn’t received and I kept calling (more than 10 times) and each time someone will tell me that they will check with the driver and call me but they never call back. I am very frustrated as my order was for a special guest and is never received. I kept receiving emails that i couldn’t be reached and actually no one called me . Even on WhatsApp they promise to get in touch but no one does. Very bad experience.

I had an issue with the payment while trying to order flowers for my friend, and Rhoby was extremely helpful and supportive throughout the process. He handled the situation professionally and made sure everything was resolved smoothly. Truly great customer service—thank you, Rhoby!