Fone Angels Reviews 

They broke my device and returned it to me as if all was good. Incompetent is an understatement!!

Cowboys! Screen doesn’t work! I asked for a refund and was refused, told it was fine when they sent it back! (They only replied after the 14 days returns policy had ended) The screen has been flickering since I recieve it back, has to be reset at least once a day due to the screen just stops working and it now frequently pocket dials my emergency contacts (which iPhone 6s’s just don’t do). It took longer than they said and the communication was pretty much none existent. NEVER USE THIS COMPANY!! YOU WILL NOT GET WHAT YOU ARE PAYING FOR.

Tried to get an iPad screen repaired. Emailed them to request an urgent service and was promised a 48 hour turnaround. Paid the money and it took 6 days for the packaging to arrive for me to SEND the iPad to them - and it was for a phone - not for an iPad. Tried to call their number(s) but couldn't get through to anyone. Emailed numerous times and finally got an answer. Requested an urgent refund so I could get the repair done elsewhere as they hadn't fulfilled their agreement with me and and still waiting from February! They don't reply to emails or answer the phones.
Reporting to my credit card provider. STAY AWAY!!

Your customer service is the worst that i have experienced in a while,


on first inspection there may be an issue with the earpiece speaker,

you must at this point decide whether to pay extra for a possible fault at a discounted price.



i am then told that that is the fault and an additional fault that the camera is not going to work

i am not given the opportunity to have the phone fixed as i declined at the beginning

at that point and i will be charged extra because I would need to send it back in.



thank you for telling me that you are sending back a faulty phone.



and then send it back fixed with no issue.

Did you fix it?, was it an issue? or where you just trying to get more money from unnecessary work?



the additional stress i endured lack of contact, not meeting time scales.

i thought at one point i would not get my phone back and that you were not a reputable company.



I will not be recommending you to anyone.

awful customer service
awful customer care
awful value
awful timescales

I’ve used Fone Angels several times. In the past, the service was good and customer engagement excellent. However, I’ve just had a battery replaced and it took 3 weeks! No-one answered the phone, responded to Facebook messages and slow/nil response to emails.
I decided to go to Fone angels rather than the “bloke in the high street” because of their expertise.
3 weeks for a battery replace? Mmmmmm.....don’t think I’ll be coming back.

Took a month for a screen repair instead of the 3-5 days they originally say, had next to no communication so became worried about it being returned. However it was a very good price and was returned in great condition and fixed good as new!

Do not use this company.

Background is that I took my iPhone 6s + to Apple and they said it was too expensive to repair as needed a new speaker and microphone and as phone was old they would only offer a refurb replacement. During this, Apple did a full diagnostic and confirmed that the phone was good in all other aspects and confirmed specifically that the battery was in perfect charging condition (as I was concerned at this due to the age of the phone)

I decided to get a 3rd party repair and I sent my phone to FoneAngels to repair.

1. When my phone was received by them they sent me an email to confirm it had arrived.
2. I then received an email stating the engineer had run diagnostics and that they had a duty of care to inform me the phone needed a new battery too and to pay them an additional £29.99 - I refused.
3. I sent back saying that Apple confirmed battery is fine so no need. They then stated 3-5 working day delivery and pointed out that Express delivery was next day. I asked to upgrade to express and they said not possible.
4. After 7 days I complained that the phone had not arrived. I then got an email back stating it had been sent Royal Mail first class signed for (but no tracking number). They said Royal Mail is next day, but sometimes up to 3-5 working days. This was clearly a delaying tactic as Royal Mail is usually next day. This was the last response from them
5. Five days later I emailed to say phone had not arrived and please send tracking number. No Response.
6. I have continued to email and try to call (although it is impossible to get through), and have also complained on website. Absolutely no response. Just a stock auto reply saying they aim to respond within 48 hours.

I believe they have no intention to send the phone back

They've had my ipad almost a month now and not replied to my last 3 emails. Can't phone them as its just an automated message. Not sure whether to contact the police as I believe they may just be stealing people's devices and pocketing the money.

I have used this company twice.

First time, I was attracted to the price of a screen replacement, so sent it off. I selected the 24hr express option, yet it took 6 days from receiving the device to fixing it. The company had no knowledge of where the phone was, despite it having already been delivered. As well as this, when I took my phone into Apple for a battery replacement, they wouldn't touch it due to the poor quality of the screen replacement.

Painstakingly I sent my phone back to Fone Angels as I knew they couldn't complain about the quality of the screen replacement (since they repaired it). I once again selected 24hr replacement. The device was received Thursday 29/03/2018 at 8:48am. I have only received the phone back this morning after sending countless emails including both to the claims department and the Managing Director (the vast majority of which haven't been replied to) calling 50+ times and not getting through once. It was imperative that I received the device back as soon as possible, as I was moving house.

In conclusion, I would thoroughly dissuade anyone from using Fone Angels due to the poor quality of work, and the worst customer service I have ever received.

Appalling service. They don’t answer the phone. They don’t respond to emails. I had an email over a week ago to say my phone was being on their 24 hour delivery. I have no tracking details and can’t contact them despite sending lots of emails. No phone over three weeks now. Don’t use them. I doubt I’ll ever get it!!

I sent my phone to foneangels 3 weeks ago for a simple screen repair. I am yet to receive it back. Every time I email them asking where my phone is I get a response saying 3-5 working days, that passes so then it's 1-2 working days, that passes then no answer at all.

The only way to contact the company is via email, the phone number on their website only takes you to a prerecorded message.

All this company seems interested in doing is selling you additional phone repairs probably to compensate for the cheap prices.

Would never use again and most certainly would not recommend to anyone further

The service was a good price, very easy to use and they kept me updated on progress throughout - thoroughly recommended!

Apple laughed at their screen attempt

They changed my cracked screen and the home button didn’t work so they emailed me saying that
When phone arrived lines appeared throughout the screen and picture quality was terrible

Laughable service
Probably some teenager making a quick buck in his home

Very helpful and friendly staff.
Always do a great job saving New lots of money on expensive repairs elsewhere.
Don't have to wipe all my data before I send it either.

Used Fone Angels to replace shattered screen on my iPad Pro.Sent for free packaging and received pack 2 days later.I sent it off and received an email to say they had received my device.Returned to me in as new condition 6 days later.I I was pleased with the prompt ,thorough service.

I found out about Fone Angels through a friend and despite the bad reviews and the investigation made by the BBC I gave them the benefit of the doubt.

December 2017 I sent my sons iPad mini 4 for a repair of the LCD screen although I did opt for the 24hr service but I didn't receive the iPad in that time. Fone Angels did apologise and state that they were experiencing a higher demand for the 24hr express service than they originally anticipated due to the Christmas Period. Although this wasn't ideal I was happy that I was kept informed and did receive the iPad in time for Christmas Day.

I have now sent my iPhone 6 for a glass repair and Fone Angels stated that they received the my device on the 08.03.2018. I then received an email from Fone Angels on the same day to state that there was a fault iPhone Proximity Sensor and stated that they advised that I had this repaired also, which I was happy to pay the extra for as I understand that this is a common fault. Unfortunately the invoice found its way into my junk box and I was on holiday so was unable to check my emails. Once I arrived back from my holiday and found the invoice paid for the sensor repair on the 14.03.2018. I then received an email on the 14.03.2018 to state that they had made the repair and dispatched the device via Royal Mail 1st class.

Since the 14.03.2018 I have not received my phone and I have not had any response to my emails. I have received other deliveries via Royal Mail since 14.03.2018 so I know there is no issue with the Royal Mail service. I have emailed Fone Angels repeatedly to ask for a tracking number etc and haven't received a single response since the 14.03.2018.

Please can someone please communicate with me to explain what the hold up is!

HAD MY IPHONE 5 FOR 4 WEEKS STILL. ONLY NEEDED A NEW GLASS FRONT. 10 MIN JOB.
WHAT A WASTE OF TIME.
STILL NOT GOT IT BACK.

AVOID AVOID AVOID

Sent these guys my iPad back in 2016, took them 6 weeks to return it. The repair was so bad that the glass was of the poorest quality, the ghosting on the screen made it so unusable that I had my ipad air collecting dust.

The reason I am posting now is that iSmash have taken this on and put a quality screen on which no ghosting what so ever.

The money and time I gave this company makes me sick, wish I could do something about it

So many reviews are really just opinion which is of little use to consumers. The following is fact: I sent in my three week old iPhone 6 to Fone Angels after I dropped it and cracked the screen. All went smoothly until I received this e-mail yesterday:

"iPhone Battery Replacement
iPhone batteries tend to deplete in capacity over time and whilst your device is being repaired, our technician has recommended that a brand new, full capacity battery be fitted due to the age of your device. We have a duty of care to inform you of potential issues with your device and our technician has recommended that this is discussed with you. We can replace your existing battery with a brand new full capacity battery which will enable your device to last longer between charges and extend the lifespan of your iPhone. We charge £29.99 to fit this for you and it will be covered by our 12 month warranty".

This device is three weeks old and lasts days between charges. I told Fone Angels this and received the below reply:

"Hello,

Thank you for your reply, I will update the system to confirm you would not like this additional repair carried out".

This was clearly an attempt to take money dishonestly. I would be interested to hear if others had the same experience. Shame on you Fone Angels!