Fone Angels Reviews 

Good quick repair. Was concerned by some negative reviews but took a chance. All worked out. Posted my iPad Pro for screen replacement on Monday, they got it Tuesday despatched Wednesday, back with me on Thursday. Nuff said!

Good quick repair.

I sent my iPad Mini 2 off for a screen repair, and it was back to me within 24 hours of them receiving the Ipad. Their communication was brilliant and let me know of any issues and recommendations before they repaired it. I would recommend if you want your iPad repaired.

Many thanks

Took in an iPad with cracked screen. Booked it in and paid online. Handed it in, was told could wait, but had decided to go shopping and return in the afternoon. Pick-up was easy, even a guarantee was given. I really can recommend Fone Angels 100%. They done an excellent job. Thank you, I certainly will recommend you

Sent my iPhone 7 plus for screen repair in December.... It's now the middle of March!

First time I received it back the screen wouldn't turn on, the second time I received it back the screen was loose and not functioning properly, third time is now which I still haven't had my phone back and have had my emails ignored for the last few weeks.

This is my third negative review because writing a review is the only way to get a response from them as they don't answer the phone or reply to emails. They ask you to delete your review when they respond so don't believe the 3 star rating because i was persuaded into deleting my first review.

If you don't delete your review when they ask you to they will reply to your review and try to play it down or make you look like you are stupid.

Since refusing to delete my last review they told me that there is nothing wrong my device.. So i must be the crazy one who just wants to keep sending my phone off for repair because i like having no phone for 3 months when there is actually nothing wrong with it? Makes sense.

I haven't heard anything now for a few weeks and beginning to think I will never get my phone back and if i get it back it will never be back to its original working order.

Also, I've noticed that a lot of the reviews on here mention Fone Angels assessing the phone to have another fault that requires an additional repair cost as an option. My repair needed this too and I am beginning to believe that this is just their way of taking more money off customers to make up for their low cost pricing strategy.

My experience has been so bad i struggle to believe any of the positive reviews on here.

I wonder how long it will be before i am contacted and asked to delete this review? Less than a few hours is my guess, which is better than waiting for a few weeks for a response to my emails which i still have not had.

Excellent service from start to finish. My phone had a cracked screen but came back looking like a brand new phone. I would totally recommend Fone Angels to everyone

Requested a mail in pack after I successfully obliterated my phone screen! Did take a while to arrive and no dispatched email was sent, however the delay might have been because of the snow - I don't know when it was dispatched to know! Once my phone was received, communication was excellent! Received emails for every little update, with no additional work completed without my prior permission. Phone dispatched quickly once repaired. Slight touch screen issues, with phone responding completely wrong however, somehow once putting a glass screen protector on, it works fine! Very good service overall.

Was a bit concerned about using this service to fix my daughters iPad screen, but shouldn’t have been. Once I had placed the order online everything went like clockwork. The box to lost the iPad arrived in a couple of days, sent it bro them recorded delivery. The next day I received a safe receipt acknowledgment email which was followed up with a diagnostics email to confirm all was in order and the repair would be done. The iPad arrived back by post 2 days later. My daughter was thrilled as was I. It was a super efficient service, really good value and well communicated throughout. Would definately use again, although I hope not to have to!

Very good service, was able to repair my badly damaged screen and returned it very quickly. Good customer service, kept in contact throughout the entire process so I knew when they had received my device and when they had finished. Good price too.

Superb service with outstanding tracking and update facility. Value for money.

Not a great experience when using Fone Angels. I wish I had read all the reviews before using them. I posted my iphone (recorded delivery) requiring a simple cosmetic screen repair. A couple of days later I got an email claiming a headphone socket repair was also required. I declined this repair as I knew it was working perfectly before I posted it. Some ten days later, well beyond the 3-5 working day repair promise, still no sign of my iphone. After several emails I got a response saying they have an issue with my repair and a senior technician was now working on it. Sounds like a stock response to me, as my repair was no longer a priority? I then emailed the complaints team to try and accelerate the process and get my device back, hopefully repaired and working. Yet more emails to request a progress update only to be told it would be another 5 workings days. This was not acceptable, so yet more emails to the complaints email address and a promise of 1-2 days came back. I finally got my repaired device nearly 4 weeks after posting it, far from the service promised on the fone angels website.

I doubt I’ll be using them again as I don’t really trust the integrity of their repair assessment process or the customer service approach they seem to adopt. I’ve wasted time writing many emails when it should have been a simple hassle free process. Lesson learnt… Pay a bit more money and use a firm you can trust to deliver what they promise.

Good communication and fast turn around of repairs. Clear instructions for post and packaging.

I dropped my iphone7 and smashed the screen. Locally it was going to cost approx. £100 to get it repaired. So I decided to look online. I came across Foneangels and they were quoting £39.99. So I decided to use them. They were quoting a 3-5 day turnaround. I instigated the repair on the 17/2. They sent the packaging out and I sent the phone back to them. They received the phone on the 22/2. They emailed me asking permission to start the repair, which they were given. I then received an email stating that their repairer had found that one of the sensors was damaged. They said that they could replace this, but it would be an additional £28.99. I reluctantly agreed to this and paid the same day. By the 01/03 I still had not received my phone so I emailed requesting an update and got no response. I then called on the 05/03 and was told that they could not confirm when my phone would be repaired. After some pressure I was told that it would be returned to me within 48hrs. As I am writing this, I have still not received my phone. I have emailed them again and am awaiting a response. My son had a similar problem the week after me. He found a shop in town that repaired his phone within the hour for £70. This has now cost me a total of £76, and I still do not have my phone. I would strongly advise avoiding this company.

Sent my phone to have its screen repaired. The same day they received it they emailed me to say they had received it and they had noticed another potential problem with the phone and did they want me to fix that too. I declined that and there was no hard sell like I thought there would be. They simply fixed the screen and posted it back to me the day after. Screen is now working perfectly. It was the cheapest place I could find online too!

Great service, phone works like new, thanks

Fantastic Repair & Express Service

Repaired my iPhone 6s plus as the front screen was badly smashed to the point it was inoperable. Took only 2 days (Would have been one but was notified about a component which may have been damaged). Repair was sent back same day the repair took place by 1st Class signed post.

Phone came back looking like it wasn't even mine. Fantastic condition, they even cleaned the back up for me.

Would recommend to anyone! Great prices and service. Cheaper than everywhere else I looked.

The negative reviews are clearly from people who have no idea how things work. Communication via email is really fast. Any instructions sent are clear and any further repair recommendations can be declined. They are doing this to help the customers not have to send there devices back in, in the future and offering a discounted price on top of that.

5*

Gt service, best price

Excellent price to start with, easy process to get fixed, first class communication throughout and a well repaired product. I have no bad things to say and I’ll definitely use them again, no brainer for me!

Excellent repair and service from start to finish the process ran smooth, offering advice and very fast responses 100% will use again

I sent my phone off to foneangels to get the screen on my iphone fixed.

Only after I had paid for my order did I google the company and see an article on 'Rip of Britain' about the company. This made me nervous, but I took a leap of faith and decided to proceed with the order, sending my phone off.

The MailMe packaging was received in a timely manner and I was confident that the packaging was sufficient enough to protect my phone from any damage. The email correspondence was quick and thorough and my phone was fixed and returned to be within a few working days. I was impressed with the speed of the service as well as the customer service received and would not hesitate to use the company again for any urgent phone repairs (god forbid I need to though!)

Fone Angels responded to my review in an untruthful way. Here is my email response to them - i have not received a reply. The fact that Trust Pilot gives a warning about this company probably tells you all you need to know

"You have posted untruths on your reply to my review

1. The phone number on my email confirmation is correct.
2. There is nowhere on your website which gives the email address of info@foneangels. Nor was any information given when I phoned customer services other than a message to say the inbox was full and I could not leave a message
3. Unmonitored email addresses should state the fact they are unmonitored and/or be headed “noreply@foneangels etc”

Please correct these untruths"