Awesome service, ordered trainers for Hubby’s birthday but were slightly too small. So exchanged for a half size. The whole process was so quick, such an easy return dropping off in a post locker. Wit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really lovely young lad in Silverburn- needed multiple pairs of trainers in various sizes , some colour ways not available helped me order them to house and told me about app discount. Very helpful wh... See more
Company replied
Orderd 2 items to pick up got home and only 1 item in bag the label said two items ..I complained and apparently 1 item wasn't in stock but they said on label two items delivered if I didn't complain... See more
Company replied
Kooshul from the customer service team. Mann you're the best. I'm facing a long term return issue with footasylum where my emails were useless since 2+ months and rest of the customer support team wer... See more
Company replied
Company details
Written by the company
Established back in 2005, Footasylum has made a name for itself as one of the leading retailers of fashion streetwear and sportswear. Always on the lookout for new and upcoming brands, we’ve got our finger firmly on the pulse of the street and sports fashion scene. Shop the latest releases from streetwear giants Nike, adidas Originals and Jordan, update your activewear with Under Armour, Monterrain and The North Face or give your look a premium feel with Calvin Klein, Tommy Hilfiger, and Alessandro Zavetti. Whether you shop with us online or in store, at Footasylum we aim to defy ordinary and pride ourselves on our huge range of footwear and apparel. Our in-store team are always eager to help, hooking you up with the latest streetwear and our mailing list will keep you in the know on all things Footasylum.
Contact info
United Kingdom
- customerservices@footasylum.com
- www.footasylum.com
4.5
Excellent
86K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Footasylum
Thanks so much for the 5 stars, Mr G Jackson! We're delighted to hear you had a great experience with our service and fast delivery. We love knowing you enjoyed shopping with us. Hope to see you again soon!
Reply from Footasylum
Thanks so much for the 5-star review, R. Nutbeen! We're delighted to hear that your linen trousers arrived on time and are of great quality. It's fantastic to know you had a smooth shopping experience with us. Hope to see you again soon for more great finds!
Reply from Footasylum
Thanks so much for the 5 stars, Emma! We're delighted to hear your ordering experience was smooth and quick. It's great to know you enjoyed shopping with us. Hope to see you again soon!
Reply from Footasylum
Thanks so much for the 5 stars, Hannah! We're delighted to hear your delivery was quick and smooth. It’s fantastic to know you had a great shopping experience with us. Hope to see you again soon for your next purchase!
I lik the trainers and they arrived…
I lik the trainers and they arrived quickly without fuss.
July 17, 2026
Reply from Footasylum
Thanks so much for the 5-star review, T Robinson! We're delighted to hear your trainers arrived quickly and without any fuss. It's great to know you had a smooth shopping experience with us. Hope to see you again soon for your next footwear upgrade!
Order was correct and in the right…
Order was correct and in the right sizes, delivery was quick
July 24, 2026
Reply from Footasylum
Thanks for taking the time to leave this review.
We're really pleased to hear that your order arrived correctly, that all items were the right size, and that the delivery was quick.
We always love receiving positive feedback like this, and it's great to know that you had a smooth and hassle-free shopping experience with us.
We're gutted that we missed out on that 5th star, but we truly appreciate your feedback and support.
Thanks again for shopping with Footasylum, and we hope to see you again soon.
Thanks,
Nabz
Fast delivery 10/10
July 17, 2026
Reply from Footasylum
Thanks so much for the fantastic 10/10! We're delighted to hear your delivery was super quick. We love knowing you had a smooth shopping experience with us. Hope to see you again soon, Steven! Give us a shout anytime you need something new.
Easy to use website
Easy to use website, great prices and fast delivery
July 27, 2026
Unprompted review
Reply from Footasylum
Thanks so much for the fantastic review, Helen! We're delighted to hear you found our website easy to use, enjoyed the great prices, and experienced fast delivery. It’s wonderful to know you had a smooth shopping experience with us. Hope to see you again soon for your next purchase!
Reply from Footasylum
Thanks so much for the 5-star review! We're delighted to hear that ordering was easy and your return process was quick. It's fantastic to know you had a smooth experience with us. Hope to see you again soon for your next purchase!
Got my parcel on time and it was easy…
Got my parcel on time and it was easy to order
July 29, 2026
Unprompted review
Reply from Footasylum
Hello Cooper,
Thanks for taking the time to leave this review.
We're really pleased to hear that your parcel arrived on time and that you found the ordering process easy and straightforward.
We always love receiving positive feedback like this, and it's great to know that you had a smooth shopping experience with us from start to finish.
We're a little disappointed that we missed out on that 5th star, but we truly appreciate your feedback and support.
Thanks again for shopping with Footasylum, and we hope to see you again soon.
Thanks,
Nabz
What a great website
What a great website. So much selection with colours and sizes. I received my trainers very quickly and in great condition.
The site is easy to navigate and I will be back for more.
July 29, 2026
Unprompted review
Reply from Footasylum
Thanks so much for the fantastic review, Anthony! We're delighted to hear you enjoyed the selection of colours and sizes, and that your trainers arrived quickly and in great condition. It's great to know you had a smooth shopping experience with us. We can't wait to see you back for more! Give us a shout anytime you need something new.
Happy with my parcel
July 21, 2026
Reply from Footasylum
Thanks so much for the 5-star review, Julie! We're delighted to hear you're happy with your parcel. It's great to know everything arrived smoothly. We love knowing you had a positive shopping experience with us. Hope to see you again soon!
ordered online turned up within 24…
ordered online turned up within 24 hours you can't beat that
July 17, 2026
Reply from Footasylum
Thanks so much for the 5-star review, Paul! We're delighted to hear your order arrived within 24 hours — that's exactly the quick service we aim for. It's fantastic to know you had a smooth shopping experience with us. Hope to see you again soon for your next footwear fix!
Reply from Footasylum
Thanks so much for the 5-star review, Rebin! We're delighted to hear you had a great experience with us. We love knowing you enjoyed your shopping and hope to see you again soon. Give us a shout anytime you need something new!
Reply from Footasylum
Thanks so much for the 5 stars! We're delighted to hear you had a great experience with us. We love knowing you enjoyed our service. Hope to see you again soon!
Excellent service paid and delivered…
Excellent service paid and delivered next day at no extra cost 👌
July 24, 2026
Reply from Footasylum
Thanks so much for the fantastic review, Noel! We're delighted to hear your order was paid for and delivered the next day at no extra cost. It's great to know you had a smooth and speedy experience with us. We really appreciate your support and hope to see you again soon!
Good transaction
Good transaction. Easy to order and collect. Good quality trainers. Great job.
July 24, 2026
Reply from Footasylum
Thanks so much for the fantastic review! We're delighted to hear you found the ordering and collection process smooth and that you're happy with the quality of your trainers. We love knowing you had a great experience with us. Hope to see you again soon!
Very quick efficient and just great
Delivered quick for an email no damage to the parcel no messing around very good
July 23, 2026
Reply from Footasylum
Hello Yusuf,
Thanks for taking the time to leave this review.
We're gutted that this isn't our usual 5-star review; however, we're really pleased to hear that your order was delivered quickly, arrived with no damage to the parcel, and that everything went smoothly with no messing around.
We always love hearing positive feedback like this, and it's great to know that you had a positive experience shopping with us.
Thanks again for your support, and we hope to see you again soon.
Thanks,
Nabz
Reply from Footasylum
Hello,
Thank you for taking the time to leave us a review.
I'm pleased to hear that your order arrived quickly. However, I'm sorry to learn that the packaging was ripped and damaged when it arrived. I completely understand how disappointing this can be, and it's certainly not the standard of service we aim to provide.
I have your details and will be looking into this for you. I'll be in touch shortly, so please keep an eye on your emails.
Thank you for bringing this to our attention.
Thanks,
Nabz
Reply from Footasylum
Thanks so much for the 5 stars, Susan! We're delighted to hear that everything was straightforward and that our staff on collection were helpful. We love knowing you had a smooth experience with us. Hope to see you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.