FOREX.com Reviews 

Angelina C gave prompt and accurate information.

Kindly and professional support.

I have been trying to get a withdrawal from this company for more than two weeks. Their chat and phone support can do nothing to assist in this matter. Their mysterious Treasury department is ostensibly behind on their emails (according to chat support). I can quickly get an email confirming a receipt of my email, and the email states I will get a response within two business days. This is quite reasonable, however, I've never received a response via email. Never. This is totally ridiculous.

04/29/2026 Update
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Contacted chat support on 04/11 (Saturday) and was advised that additional documentation was needed because my funding bank account was closed and withdrawals could only go back to said account. This company already had my new bank account information.

04/13/2026 (Monday) - Emailed requested documentation to their support email and got automated response indicating "customer service representative will respond within two business days."
04/17/2026 - Contacted chat support again as I had received no email response. I was advised I would have to wait for the Treasury department to act and that they could not resolve my issue themselves.
04/27/2026 - Contacted phone support and was advised that they could not resolve the issue but that the Treasury department would have to take action. I was told my initial request was "still within expected time frames". Seriously? If that is the case, then this should have been communicated on 04/13. Setting proper expectations is customer service 101. I don't for a second believe that is their expected time frame, and it is more likely the phone rep was merely trying to communicate and emphasize that my request would not be fulfilled that day. On a somewhat positive note, the phone agent made it very clear they would not be following up personally with regards to my issue nor should I expect to be able to contact the Treasury department directly. Another failure. Someone should take ownership at this point. Why not escalate to a manager? Why not internally chat your Treasury department. Clearly something has gone wrong.
04/27/2026 - Finally got an actual response to my issue via email. It indicate that my request could not be completed and I should "confirm the name of the bank and bank account number". The phone agent had already confirmed with me orally that the desired bank account was already in their system. Another failure. Why is the phone agent confirming this information if that information is not going to be relayed to the crucially vital Treasury Department. This is where some type of case escalation could have helped. The Treasury Department should not be asking to confirm this information. Why not implement this whole process on your website? There is no need for me to utilize external email if that clearly is not the optimal way for your company to communicate. I could have uploaded my documentation and provided a confirmation of the targeted bank account at the same time. An internal process initiation is much more likely to be routed to the correct department and is thus less likely to result in a "lost email".
I was informed in this email that, "Upon receipt of your confirmation, we will processed the funds to your bank account."
04/27/2026 - 12:20 PM MT
I confirmed my bank account information.
04/29/2026
I still have not received a follow-up email (which is okay for now) but I have also not received a deposit yet. I do not believe it is unreasonable to have expected a deposit today if my issue was really any sort of priority.

04/30/2026 - Still no deposit and of course no follow up email to explain anything. Call them again? Well I can't speak to the Treasury Department. Email them again? I can't email the Treasury department directly and I only have 1 email response to my 3 sent emails thus far. I specifically requested a response email within 2 days if there was a problem with my last email. Chat them? Chat has already informed me this needs to be handled by the Treasury department. Another broken expectation. Don't send auto emails indicating a 2 business day response if you can't do anything (based on my experience) within 2 business days.

This should not be a KYC issue at all. If you would take my money from my new banking account, you shouldn't drag your feet when returning any money. If it was a KYC issue, this could have been explained more than 2 weeks ago. This was never mentioned by anyone. I'm extremely doubtful this is such an issue.

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In summary, this appears to be company that is still unable to act quickly nor properly communicate internally. I wouldn't be surprised if neither their chat support nor their phone support are actually employees of this company and are likely outsourced.

Great customer service.

Agent JJ was very professional, polite,knowledgeable and helpful.

Great service! I very happy with Forex.com.

Unable to open an account without stress. Every document you send them is not enough, absurd requirements for proof of address. Constantly asking for a document over another document. Checking your IP, if you happen to have a VPN on, they will get back to you asking where you actually are right now...
Choose CMC Markets or another broker instead

Truly excellent service. I used the chat function and every one of my questions was answered and the rep was very patient and attentive. Highly skilled rep which is much appreciate!!

J.J. was courteous, patient, knowledgeable and very determined to resolve my issue. He went so far as to assure me he would remain on the phone until it was resolved... And he did! J.J. is a great asset to Forex.com. Hope there are more like him!

What made my experience great was how helpful Toby was in helping me with my questions i had today.

What the company is doing great is making it very easy for us traders to be able to resolve issues as fast and efficient with the help of the agents as possible and how easy it is to set up and trade on the platform.

10/10 for me

Quick to respond. Polite interaction. Problem resolved efficiently.

My name is Vikash Narayan l just updated my account the person on the phone was very helpful forex broker is # 1 in the world thank you very much

good informative agent Monika and helpfull and nice !

Need it help login to my account. Agent was really helpful.

It was easy to contact the support team via the telephone number on the Forex website. The support person i explained my problem immediately understood my problem and took care for resolving it the same day.

Great and very fast service. Could not have been better in my opinion.

Great customer service from XueHeng and the rest of the crew, awesome platform to trade also!

Getting to talk with an Agent so simple and quick

Representative walked me through until my problem was served best customer service some one can ask for!

“I’ve had a really positive experience with ForexTrading.com. They’re truly punctual and always take their work seriously. Anytime I’ve needed support, they’ve been there around the clock, ready to help me through any issue. Withdrawals are straightforward and hassle-free—none of those complicated delays like some other companies. Even if you’re starting small, they’re willing to work with you, making everything smooth and stress-free. It’s just been a great experience overall!” Overall, I’d give them a solid 5 stars for making trading smooth, supportive, and stress-free!

The agent knew how to deal with my issue immediately, without any delay and more trails.

It was literally verifying if I'm the legit owner of the account and the step-by-step prompt lead me right into my forex account. I'm so happy and relieved