Their business idea is to know ABSOLUTELY NOTHING about accounting. Those in support only answer about the structure of the program. Read it again & realize the stupidity… It often becom... See more
Company replied
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See what reviewers are saying
I've been using Fortnox from year 2018 and since 2023/2024 they've started to add a lot of useful features like integration with the bank or see booking from the last supplier invoice directly on th... See more
Company replied
Expensive. Constant in-program advertising for more services, not always clearly motivated. I still do not want to sell my invoices after years of in-program nagging. Plenty of small fees to be p... See more
Company replied
Awesome expense reports. However of late I cannot login into my account since I am failing to get sms verifcation. I have since written an email but got no response (2 weeks). Recovery code would ha... See more
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Company details
Written by the company
Vi är en företagsplattform som knyter samman människor, företag och organisationer. Genom detta vill vi bidra till ett välmående samhälle format av framgångsrika företag.
Contact info
Växjö, Sweden
- www.fortnox.se
3.5
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent Customer Service
Excellent Customer Service. Very Professional and handled queries promptly.
October 27, 2025
Reply from Fortnox
Hello Marco,
Thank you for your review.
We are so glad to hear that you have been treated so well by our support.
Wishing you a wonderful day!
Best regards,
Fortnox
Very disappointed with Fortnox
I had a really bad experience with Fortnox. They sent an invoice to an email address that wasn’t even mine, and I never received anything by post. Because of that, I didn’t know about the invoice — and later they sent the case to Inkasso, which made me have to pay extra fees.
When I called Fortnox to explain the situation, they said there was nothing they could do since the invoice was already paid. I find this very unfair, because the mistake wasn’t mine. I never got the original invoice, and I had no chance to fix it before they sent it to collections.
Very disappointing customer service and poor communication. I expected more responsibility from a company like Fortnox.
October 24, 2025
Unprompted review
Reply from Fortnox
Hi Cristina,
Thank you for sharing your experience.
We’re very sorry to hear about the situation with your invoice and understand how frustrating this must have been. It’s never our intention for communication issues to cause inconvenience or additional costs for our customers.
We truly appreciate your feedback, as it helps us improve our routines and ensure clearer communication in the future.
Wishing you a wonderful day.
Kind regards,
Fortnox
Just not good
Complicated user interface, poor and missing functionality, zero transparens on what's included and what's not included in the different pricing elements and a service that is slow, unqualified and to no help at all.
June 30, 2025
Reply from Fortnox
Hello Jesper,
Thank you for taking the time to leave your review.
We’re sorry to hear about your experience. We value your feedback regarding the user interface, functionality, and transparency, and we will forward it to our development team.
If you would like to discuss this further, you are very welcome to contact us directly. You can reach us via the chat and email functions in the program or by phone at 0470-78 50 00.
We wish you a great day!
Kind regards,
Fortnox
Reply from Fortnox
Dear Rabiee,
Thank you for your feedback!
Wish you a pleasant day.
Best regards,
Fortnox AB
Expensive and Buggy
Well, first of all: it is super expensive and not intuitive.
Second, the multi-language support is not fully supported yet.
The functionality is heavily based on permissions in the backend which makes the UI and functionality strange.
Example: I had to pay for invoice translation which is buggy. The most important thing in accounting is to find the correct bookkeeping account (bokföringskonto) , and the translation never finds it correctly. so I have to correct it manually and I have to pay for that!
August 19, 2025
Reply from Fortnox
Hi,
Thank you for taking the time to leave such detailed feedback — we really appreciate it.
We’re sorry to hear that you’ve experienced issues with the translation and usability. We’re actively working on improving both the multi-language support and the overall user experience to make Fortnox more intuitive for everyone.
Your comments have been forwarded to our product team to help guide those improvements. Thanks again for helping us get better!
Wish you a pleasant day.
Best regards,
Fortnox AB
Calm and helpful customer service staff.
July 31, 2025
Reply from Fortnox
Hello,
Thank you for your review!
We’re glad to hear that you are satisfied with our support.
Wishing you a great day.
Best regards,
Fortnox
The customer support teame is excellent…
The customer support team is excellent — they help until the issue is fully resolved. They have the patience to understand the customer's questions and solve the issue. I am really happy with the customer support team. Thank you!
July 28, 2025
Reply from Fortnox
Dear Chaitra,
Thank you so much for your feedback. We appreciate it.
Have a wonderful day.
So now Fortnox has stopped supporting…
So now Fortnox has stopped supporting Safari? I can't use it anymore, but I can with Chrome. But I don't want to use Google! I pay loads of money, but Fortnox can't offer support on all platforms? It's just ridiculous. Edit, in response below:Don't tell me it worked, because it didn't! I called your customer service, they were unaware and not able to help me. The solution was simple: I had to update the Safari version. But, in the meantime you upgraded Fortnox to a new Safari version without informing your customers or your customer service employees. So you really need to step up your game! Keep supporting older OS versions or inform your customers. It so easy to do.
July 25, 2025
Unprompted review
Reply from Fortnox
Hello Mark,
Thank you for your review!
Fortnox works in several browsers, including Safari.
If it’s not working properly in Safari, something else may be causing the issue. In that case, clearing your browser’s cookies and cache might help.
You are always welcome to contact our support team for guidance and help with the issue. You can reach us via the chat or email function in the program, or by phone at 0470- 78 50 00.
Wishing you a great day.
Best regards,
Fortnox
Great service!
July 1, 2025
Reply from Fortnox
Hi,
Thank you for your review!
We’re really happy to hear that you’re pleased with our service.
Wishing you a fantastic summer!
Best regards,
Fortnox
Excellent Customer Service!
Quick to respond in most cases.
Deeper inquiries (integrations, etc.) are well answered.
June 11, 2025
Reply from Fortnox
Hi!
Thank you for your kind feedback!
We're glad to hear you're happy with the level of support and that even more complex inquiries have been handled well.
Have a nice weekend.
Best regards
Fortnox
Reply from Fortnox
Hi Mausufa,
How nice to hear that you find the program user friendly!
Thank you very much for your review och have a great day.
Best regards
Fortnox
Option for English speakers...I rely on…
Option for English speakers...I rely on Translate to read anything from fortnox.
May 26, 2025
Reply from Fortnox
Hello,
Thank you for your feedback!
To change the program language to English, the system administrator in your subscription needs to make the setting. Follow these steps:
- Click on the company name in the top right corner.
- Select "Manage Users".
- Click on the name of the user whose language you want to change.
- Under "System Settings", click on "Language"
- Select "English".
- Click "Save" at the bottom right.
We wish you a continued wonderful Wednesday!
Best regards,
Fortnox
Not enough English translation which…
Not enough English translation which makes the program difficult to use for non natives. Expensive if you are just starting out.
May 12, 2025
Reply from Fortnox
Hi Emma,
Thank you for your feedback.
We're sorry to hear that the lack of English translation has made the program difficult to use - we understand how important accessibility is.
We also appreciate your perspective on pricing for startups. Your input is valuable and helps us improve both usability and overall experience.
Have a nice day!
Best regards
Fortnox
Reply from Fortnox
Hello John,
Thank you for your kind words!
We're glad to hear you had a positive experience and that our support team could assist you.
Never hesitate to contact us if you have any questions or concerns.
Have a great day!
Best regards,
Fortnox
Needs an english version of system. I really like how you cover all options…
I really like how you cover all options for running a small business, this has really helped me, my biggest issue is the use of English is limited, and all the training videos are in swedish, for the system to work for me it needs a fully English version
April 8, 2025
Reply from Fortnox
Hi,
Thank you for your feedback!
We’re glad to hear that you’re happy with your Fortnox experience.
We appreciate your comments regarding the language and hope to meet your expectations in the near future!
Wishing you a wonderful Thursday.
Kind regards,
Fortnox
direct phone number
I want to have a direct phone number that I can call anytime in order to get help with using Fortnox.
March 28, 2025
Reply from Fortnox
H Michael!
Thanks for reaching out to us.
You can contact our support team either via the chat function within the program or by calling us at +46 470 78 50 00.
Wishing you a pleasant day.
Kind regards,
Fortnox
Simple but efficient
I've been using Fortnox from year 2018 and since 2023/2024 they've started to add a lot of useful features like integration with the bank or see booking from the last supplier invoice directly on the same page and many more.
Their main issue is that they don't have all the text translated to English but I hope they will fix this.
March 21, 2025
Reply from Fortnox
Hello Alin,
Thank you for your kind review.
We appreciate your feedback and hope to meet your expectations in the future.
Wishing you a lovely Tuesday!
Best regards,
Fortnox
Never buy a Lagerbolag with them
They promise to speed up the founding of a Aktiebolag with there Lagerbolag Product. But it was not as fast as promised and did not work at all in the end. And for doing nothing they will send you a high invoice.
Thanks for nothing!
March 10, 2025
Unprompted review
Reply from Fortnox
Hello,
We regret that our service did not meet your expectations. It is important to point out that we cannot guarantee that a bank will approve a customer, as each bank carries out its own KYC process according to its internal guidelines.
In this case, you have chosen to cancel the order yourself. When ordering a warehouse company, you accept, through BankID, the applicable terms and conditions, including the cancellation invoice. This invoice refers to the administrative handling that has already been carried out in connection with the order.
Wishing you a nice day!
Kind regards,
Fortnox
Great accounting system and service
Great accounting system, but maybe even more important, great customer service
February 25, 2025
Reply from Fortnox
Hi Colin,
Thank you for your kind feedback.
We are glad to hear that you are satisfied with your user experience as well as our support!
We wish you a wonderful day.
Best regards,
Fortnox
good .......
February 12, 2025
Reply from Fortnox
Hej Laila,
Tack för din fina feedback, det gläder oss!
Önskar dig en härlig torsdag.
Vänliga hälsningar,
Fortnox
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