Perfect, comprehensive and very clear instructions. The operator, Joyce of the York House, Green Lane West, Preston, PR3 1NJ, United Kingdom warehouse was very patient. I was also amazed by the spe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a great service. I am in the USA and need to coordinate shipping of parts from Europe to USA from time to time. With stupid Donald Trump's wrecking of the USA, the world and his use of punis... See more
Company replied
These fine ladies helped me out tremendously, if it wasn’t for there persistence and dedication I would have probably lost a package. KYLA and NICA At the UK warehouse where very help, great communica... See more
Company replied
My order was first suspended due to medical equipment export regulations, but with the assistance from Joyce I have managed to proceed. The process took roughly a week (double check sharing settings... See more
Company replied
Company details
- Freight Forwarding Service
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Package locker
- Shipping and Mailing Service
Written by the company
forward2me is an International parcel forwarding service! You can now easily shop in the UK, Guernsey, Germany, Japan, or USA and then ship worldwide. Use the FREE addresses we provide to shop in the UK, Europe, and Asia. On receipt of your goods, we ship to 190+ countries in as little as 2 days.
FREE RETURN TO SENDER >>
Written by the company
- This means 0 risk for you!
- Shop with confidence, because the returns are now on us! You heard it right, if there is some reason why you want to return your item to the sender, we won’t charge a fee for that.
PRICE MATCH GUARANTEE >>
IT'S A FACT! Top-rated parcel forwarding service at a competitive price
At forward2me we have always focused on providing value for money but now we have gone a step further and formalised it with a PRICE MATCH GUARANTEE! We know customers value our great service but this initiative is our way to prove that we are also the optimal choice for your wallet!
Contact info
York House, Green Lane West, PR3 1NJ, PRESTON, United Kingdom
- 01995606060
- info@forward2me.com
- www.forward2me.com
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rosalyn
Rosalyn has been nothing but a joy to deal with. She helped insure that my arrived safely and stayed in close contact with customs to make it as smooth as possible. I cannot recommend her enough.
April 19, 2026
Unprompted review
Reply from Forward2mе
We are so glad to hear about your experience with Rosalyn. She truly goes above and beyond to ensure our customers feel supported, especially when navigating the complexities of international customs.
We will be sure to pass your kind words along to her—it will definitely make her day! Knowing your order arrived safely and that the process was smooth is exactly what we strive for.
Thank you for recommending us! We look forward to helping you again in the future.
Very easy process
Very easy process. I bought a lava lamp and it arrived without a scratch.
April 4, 2026
Reply from Forward2mе
We are so happy to hear that your experience was seamless from start to finish. Shipping glass and liquid can be a bit nerve-wracking, so it’s great to know your lava lamp arrived without a scratch.
We hope it adds the perfect retro vibe to your space! If you need anything else, we’re always here to help
Really great
I really appreciate how streamlined the process was and the delivery service was very quick. I would definitely use it again in the future(-:
April 3, 2026
Reply from Forward2mе
Thank you for your kind feedback! We’re really glad to hear you found the process smooth and the delivery quick. We look forward to assisting you again in the future.
They broke my item and refuse to compensate me for it
I still have not heard back or received compensation for them sending my glasses broken. They shipped my package themselves and I believe it’s because they broke them and don’t want to have to refund the amount they cost. I didn’t pay or even choose a shipping carrier. Very sketchy. Wish they would compensate me already since I can’t even use them and the order was 100 euros.
April 16, 2026
Unprompted review
Reply from Forward2mе
We’re very sorry to hear about this and understand how disappointing it must be to receive an item in an unusable condition.
We take great care when handling all parcels, with items inspected upon arrival and again during repacking. At present, we have not received any report or evidence through our Customer Experience team to indicate that the glasses were damaged either during processing or upon delivery, and there was no indication of damage noted on the parcel itself.
We would genuinely like to investigate this further for you. If you could please contact us directly with photos of the item, the packaging (both internal and external), and any relevant details, we will be able to review this thoroughly with our warehouse and courier partners.
We can also see that our team has previously attempted to reach out to assist, and we would still very much welcome the opportunity to resolve this matter for you.
Reply from Forward2mе
Thank you for your kind feedback, we’re really glad to hear you found our email management thorough and helpful.
We appreciate your support and look forward to assisting you again soon.
Quick and easy but a bit expensive
April 2, 2026
Reply from Forward2mе
Thank you for your review and for your kind rating — we really appreciate it.
We completely understand your comment regarding the shipping cost, especially when it can be higher than the value of the items themselves. While we’re pleased to hear that the repack helped reduce the parcel size, courier pricing is based on set weight brackets (using either actual or volumetric weight), so in some cases a reduction in size may not always move a shipment into a lower price tier.
For future shipments, one way to make shipping more cost-effective is to take advantage of our 30 days of free storage. Many customers choose to consolidate several purchases into a single shipment, which can significantly reduce the overall cost per item when shipping internationally.
We really appreciate your feedback, and we’re always looking for ways to help customers get the best value from our service.
Always 5 star service
Always a great experience being helped out by Aimee. I've dealt with her many many times over the years and I must say, awesome service from her every single time. Always resolves my issues in the most pleasant way.
April 15, 2026
Unprompted review
Reply from Forward2mе
Thank you so much for your kind words and for taking the time to leave a review. We’re really pleased to hear you’ve consistently had such great experiences with Aimee over the years. She’ll be delighted to know her support has made such a positive impact.
We truly appreciate your continued trust and support, and we look forward to helping you again in the future.
My experience with the customer service…
My experience with the customer service representative at the HONEY-BRIGETTE Germany warehouse was nothing but positive. Speed, friendliness and efficiency get the best marks. The exchange from MyGermany has gone smoothly.
January 24, 2026
Unprompted review
Reply from Forward2mе
Thank you so much for your wonderful feedback. We’re delighted to hear you had such a positive experience with HONEY and BRIGETTE, and that the process with MyGermany went smoothly.
It’s great to know our team’s speed, friendliness, and efficiency made a strong impression. We really appreciate you taking the time to share your experience, and we look forward to supporting you again in the future.
Not recommended for larger volumes
I have ordered over 100 parcels through Forward2Me, so I feel I can give a fair assessment. For 1–2 small packages, the service is okay. However, as soon as it comes to larger shipments, multiple parcels, or pallets, things go downhill quickly.
The support is slow and often unresponsive. Getting a quote can take up to two weeks, and when it finally arrives, the prices are not competitive with the market. On top of that, there are often days without any reply at all, only to then receive an automated email asking whether the ticket is still open. That's not the kind of customer service I expect, especially as a long-term customer.
I will ship out the parcels I still have stored with them, but after that I'll be looking for a different forwarding provider. Unfortunately, I cannot recommend Forward2Me for anyone dealing with more than just the occasional small package.
Best regards,
Brian
April 13, 2026
Unprompted review
Reply from Forward2mе
Hi Brian,
Thank you for taking the time to share such detailed feedback, and I’m sorry to hear about your experienc, particularly around larger shipments and the delays you’ve described with support and quoting. This is not the level of service we aim to provide, especially for long-term customers.
I’d really like to look into this properly and understand exactly what happened in your case so we can investigate and address it directly.
Unfortunately, I’m not able to identify your account from this review alone, please could you contact us with your account details, registered email or recent shipment references? I’ll personally ensure this is reviewed and followed up.
Thank you again for the feedback, and I appreciate your patience while we look into this.
Kind Regards,
Tracy
Thank you Jus for your very quick help…
Thank you Jus for your very quick help solving my missing package, on Sunday!!😉
April 12, 2026
Unprompted review
Reply from Forward2mе
Thank you so much for your kind words! Really glad Jus could help get your missing package sorted quickly. Appreciate you taking the time to leave a review.
Elvie
Elvie, was really helpful and provided the exact information I needed. As a first time customer this was really valuable to me. I will definitely recommend.
April 13, 2026
Unprompted review
Reply from Forward2mе
Thank you very much for your kind feedback.
We’re really pleased to hear that Elvie was able to assist you and provide the exact information you needed. It’s especially great to know that your first experience with us was a positive one.
Excellent service
Excellent service, Jamie help me to solve question about sending packages, i really appreciate!
April 10, 2026
Unprompted review
Reply from Forward2mе
Thank you for your kind words!
We’re delighted to hear that you had an excellent experience and that Jamie was able to assist you with your questions about sending packages. We’ll be sure to pass along your appreciation to him.
A very good forwarding company
I have used their services a couple of times, super easy, low prices and when I needed their assistance, in their US warehouse, Aimee was there to help and fix everything. Will use their services again, the easiest way to buy from US and UK when the seller doesn’t post to your country. And with F2ME (when it can be used), at very good prices.
April 10, 2026
Unprompted review
Reply from Forward2mе
Thank you so much for your kind feedback. We’re really pleased to hear that you’ve found our service easy to use and good value, and that Aimee was able to help you when needed in our US warehouse. I’ll be sure to pass your comments on to her.
We really appreciate your continued support and look forward to helping you again in the future.
Five-Star Service! Fast, Professional, and Simply Phenomenal!
I am beyond impressed with the service I received at the Forward2me USA warehouse! My package arrived and needed to be expedited for shipping immediately. The speed with which they handled my request was absolutely incredible. I want to give a huge shout-out to Jus, who was a total superstar in assisting with my inquiry! Jus made sure everything was processed seamlessly and kept me updated every step of the way. If you want a forwarding service that actually cares about your time, look no further. Thank you, Jus, and thank you, Forward2me!
April 8, 2026
Unprompted review
Reply from Forward2mе
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
I would use again
The processing time didn’t take longer than a few days. Very easy to work with. I don’t know about customer service since I didn’t need it. Shipping was very fast but expensive.
March 27, 2026
Reply from Forward2mе
Thank you for your feedback.
Due to recent changes in US import rules, we’re currently not able to offer postal services for low-value shipments to the US, and options are now limited to express courier services.
We always try to keep shipping as cost-effective as possible, but for smaller parcels this can sometimes mean the prices are higher than expected.
For future shipments, it may be worth consolidating multiple items into one parcel where possible, as this can help provide better value for shipping.
If you ever need any help with this, we’re happy to assist.
Amazing Support!
Tracy from F2M has been nothing but amazing, she handled by issue from A-Z with nothing but swiftness and care, would use the service again in the future for sure!
March 13, 2026
Unprompted review
Reply from Forward2mе
Thank you for taking the time to leave your feedback, and I’m really sorry for the frustration and inconvenience you experienced. We also apologise that your message wasn’t followed up while the agent was on leave, this is not the level of service we aim to provide.
I understand how concerning it must have been not receiving updates on your shipment.
In this case, the shipment was sent to a third-party parcel forwarding address. Due to customs requirements, the recipient acts as the Importer of Record in the importing country, and forwarding facilities are often not set up to take on this responsibility. This can lead to delays or shipments being held in clearance and often results in the shipment being returned.
For this reason, we generally do not recommend shipping to other forwarding companies and we do not usually offer this service to those types of addresses.
That said, we absolutely recognise that we should have communicated this more clearly and kept you better informed throughout. We are also reviewing our internal processes to ensure better cover when team members are away.
We will also follow up with you directly by email so we can look into this properly and help resolve the situation.
Kind Regards,
Tracy
Very satisfied
Forward2to me sent me a photo of my box before ship it to me. The deliver was relatilvely quick (from UK to north Italy) and the box was in perfect conditions.
March 26, 2026
Reply from Forward2mе
Thank you very much for your feedback. We’re really pleased to hear that your parcel arrived quickly and in perfect condition, and that you found the pre-shipment photo helpful. We appreciate you choosing Forward2Me and look forward to assisting you again in the future.
Forward2me Customer Service Support
I received Customer Service Support from Joyce at Forward2me and am very happy with the Support Joyce provided to me, she was quick to respond to my inquiry with professionalism & with exactly the resolve I needed & I appreciate that! Thanku Joyce
April 8, 2026
Unprompted review
Reply from Forward2mе
Thank you for taking the time to share your feedback! 😊
We’re delighted to hear that you had a positive experience with our customer support and that Joyce was able to assist you quickly and professionally. We’ll be sure to pass along your kind words to her — she will be very happy to hear this.
Reply from Forward2mе
Thank you for your feedback! 😊
We’re glad to hear that everything went smoothly and that you found our service professional. We truly appreciate your support and look forward to assisting you again in the future.
非一般的服務好
非一般的服務好 , 回復快 , 貨倉的處理極好. 負責任.
Excellent service, quick response, and superb warehouse management. Responsible.
我是使用了很多次才評價的. 非常刻意評論 , 而且我是極少評論的. 所以極力推薦的好公司
I'm only reviewing this after using it many times. This is a very deliberate review, and I rarely leave reviews. Therefore, I highly recommend this company.
March 24, 2026
Reply from Forward2mе
Thank you for your 5-star review!
We appreciate your business with us.
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