Perfect, comprehensive and very clear instructions. The operator, Joyce of the York House, Green Lane West, Preston, PR3 1NJ, United Kingdom warehouse was very patient. I was also amazed by the spe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a great service. I am in the USA and need to coordinate shipping of parts from Europe to USA from time to time. With stupid Donald Trump's wrecking of the USA, the world and his use of punis... See more
Company replied
These fine ladies helped me out tremendously, if it wasn’t for there persistence and dedication I would have probably lost a package. KYLA and NICA At the UK warehouse where very help, great communica... See more
Company replied
My order was first suspended due to medical equipment export regulations, but with the assistance from Joyce I have managed to proceed. The process took roughly a week (double check sharing settings... See more
Company replied
Company details
- Freight Forwarding Service
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Package locker
- Shipping and Mailing Service
Written by the company
forward2me is an International parcel forwarding service! You can now easily shop in the UK, Guernsey, Germany, Japan, or USA and then ship worldwide. Use the FREE addresses we provide to shop in the UK, Europe, and Asia. On receipt of your goods, we ship to 190+ countries in as little as 2 days.
FREE RETURN TO SENDER >>
Written by the company
- This means 0 risk for you!
- Shop with confidence, because the returns are now on us! You heard it right, if there is some reason why you want to return your item to the sender, we won’t charge a fee for that.
PRICE MATCH GUARANTEE >>
IT'S A FACT! Top-rated parcel forwarding service at a competitive price
At forward2me we have always focused on providing value for money but now we have gone a step further and formalised it with a PRICE MATCH GUARANTEE! We know customers value our great service but this initiative is our way to prove that we are also the optimal choice for your wallet!
Contact info
York House, Green Lane West, PR3 1NJ, PRESTON, United Kingdom
- 01995606060
- info@forward2me.com
- www.forward2me.com
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Five-Star Service! Fast, Professional, and Simply Phenomenal!
I am beyond impressed with the service I received at the Forward2me USA warehouse! My package arrived and needed to be expedited for shipping immediately. The speed with which they handled my request was absolutely incredible. I want to give a huge shout-out to Jus, who was a total superstar in assisting with my inquiry! Jus made sure everything was processed seamlessly and kept me updated every step of the way. If you want a forwarding service that actually cares about your time, look no further. Thank you, Jus, and thank you, Forward2me!
April 8, 2026
Unprompted review
Reply from Forward2mе
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
I would use again
The processing time didn’t take longer than a few days. Very easy to work with. I don’t know about customer service since I didn’t need it. Shipping was very fast but expensive.
March 27, 2026
Reply from Forward2mе
Thank you for your feedback.
Due to recent changes in US import rules, we’re currently not able to offer postal services for low-value shipments to the US, and options are now limited to express courier services.
We always try to keep shipping as cost-effective as possible, but for smaller parcels this can sometimes mean the prices are higher than expected.
For future shipments, it may be worth consolidating multiple items into one parcel where possible, as this can help provide better value for shipping.
If you ever need any help with this, we’re happy to assist.
Amazing Support!
Tracy from F2M has been nothing but amazing, she handled by issue from A-Z with nothing but swiftness and care, would use the service again in the future for sure!
March 13, 2026
Unprompted review
Reply from Forward2mе
Thank you for taking the time to leave your feedback, and I’m really sorry for the frustration and inconvenience you experienced. We also apologise that your message wasn’t followed up while the agent was on leave, this is not the level of service we aim to provide.
I understand how concerning it must have been not receiving updates on your shipment.
In this case, the shipment was sent to a third-party parcel forwarding address. Due to customs requirements, the recipient acts as the Importer of Record in the importing country, and forwarding facilities are often not set up to take on this responsibility. This can lead to delays or shipments being held in clearance and often results in the shipment being returned.
For this reason, we generally do not recommend shipping to other forwarding companies and we do not usually offer this service to those types of addresses.
That said, we absolutely recognise that we should have communicated this more clearly and kept you better informed throughout. We are also reviewing our internal processes to ensure better cover when team members are away.
We will also follow up with you directly by email so we can look into this properly and help resolve the situation.
Kind Regards,
Tracy
Very satisfied
Forward2to me sent me a photo of my box before ship it to me. The deliver was relatilvely quick (from UK to north Italy) and the box was in perfect conditions.
March 26, 2026
Reply from Forward2mе
Thank you very much for your feedback. We’re really pleased to hear that your parcel arrived quickly and in perfect condition, and that you found the pre-shipment photo helpful. We appreciate you choosing Forward2Me and look forward to assisting you again in the future.
Forward2me Customer Service Support
I received Customer Service Support from Joyce at Forward2me and am very happy with the Support Joyce provided to me, she was quick to respond to my inquiry with professionalism & with exactly the resolve I needed & I appreciate that! Thanku Joyce
April 8, 2026
Unprompted review
Reply from Forward2mе
Thank you for taking the time to share your feedback! 😊
We’re delighted to hear that you had a positive experience with our customer support and that Joyce was able to assist you quickly and professionally. We’ll be sure to pass along your kind words to her — she will be very happy to hear this.
Reply from Forward2mе
Thank you for your feedback! 😊
We’re glad to hear that everything went smoothly and that you found our service professional. We truly appreciate your support and look forward to assisting you again in the future.
非一般的服務好
非一般的服務好 , 回復快 , 貨倉的處理極好. 負責任.
Excellent service, quick response, and superb warehouse management. Responsible.
我是使用了很多次才評價的. 非常刻意評論 , 而且我是極少評論的. 所以極力推薦的好公司
I'm only reviewing this after using it many times. This is a very deliberate review, and I rarely leave reviews. Therefore, I highly recommend this company.
March 24, 2026
Reply from Forward2mе
Thank you for your 5-star review!
We appreciate your business with us.
^NB
Reply from Forward2mе
Thank you for your great feedback. We’re really pleased to hear you found our service fast and reliable — we really appreciate your support.
Reply from Forward2mе
Thank you for your review, your feedback is really appreciated.
Amazing Service
Needed to get a big bulk of car detailing products and used Forward2Me to ship them. Of course since it's liquids I had to submit some paperwork. I was in constant contact with Aimee and she helped me very fast and I got everything hassle free. Delivered the items to the German warehouse. Will definitely use again in the future
March 31, 2026
Unprompted review
Reply from Forward2mе
Thank you for your 5-star review!
We appreciate your business with us.
^NB
THANK YOU Aimee and Joyce FOR YOUR…
THANK YOU Aimee and Joyce FOR YOUR EXCELANT SERVISE
March 1, 2026
Unprompted review
Reply from Forward2mе
Thank you for your 5-star review!
We appreciate your business with us.
^NB
Punctual
Punctual, great reply reaction time. Miaco from Germany's support was fantastic!
March 30, 2026
Unprompted review
Reply from Forward2mе
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Miaco❤️
Perfection
They are an excellent company—attentive at every step of the way. Throughout the entire process, they send you regular email updates so you always know where your package is. If you are outside the USA and need to make a purchase, they are the best option; they have locations in Germany, the UK, and Japan. I recommend them 100%.
March 21, 2026
Reply from Forward2mе
Thank you for your 5-star review!
We appreciate your business with us.
^NB
Probably won't use them again
Edit, I was going to remove an additional star, as I just received an Ai slop email in response to this review, trying to but not actually addressing any points made in this review. However, for taking delivery and forwarding safely, that's worth two stars at least.
I have used them in the past once for a smaller package which was fine, however my last order with them was for two big boxes.
* Emailing them, I received less than useless AI replies
* Selected combine service, items weren't combined and was charged for two deliveries with no explanation why
* I understand they need to make money, but there is no transparency when booking delivery on how much of the fee is delivery and how much is service charge
* Initial quoted postage charges was $100, this turned into $400
* Adding multiple items using their website was not as user friendly as it could be
March 19, 2026
Unprompted review
Reply from Forward2mе
Hi Chloe,
Thanks for the feedback.
We're real person, not an AI. I can see we’ve missed the mark on the high standard of service you experienced with your first shipment.
I completely understand why this was a shock. This usually happens due to Volumetric Weight. While a box might be light, carriers charge based on the space it takes up on the plane. If the boxes were large, the $100 estimate (likely based on actual weight) jumped once the dimensions were factored in. I am happy to provide the specific dimensions and the carrier’s volumetric calculation so you can see exactly where that cost came from.
We hear you on the lack of fee breakdown and the website’s "user-friendliness." We are currently working on a clearer billing interface so you can see exactly what is a carrier fee versus a service fee before you hit pay.
We use templates to speed up replies, but we are real human.
Best regards,
Excellent service and super fast delivery
My package arrived in perfect condition and incredibly fast. The packaging was exceptional — extremely well protected and handled with great care. I’m very satisfied with the whole experience and I highly recommend Forward2me to anyone looking for a reliable forwarding service.
March 22, 2026
Unprompted review
Reply from Forward2mе
Thank you so much for your wonderful feedback! We’re thrilled to hear that your package arrived safely and quickly, and that our packaging met your expectations. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Everythong went smooth.
March 18, 2026
Reply from Forward2mе
Thank you for your feedback! We’re really glad to hear that everything went smoothly with your shipment.
Don’t use they can’t fill out a customs form
I paid $50 to get a book from the UK to the Us and then two weeks later FedEx contacts me and tells me I owe another $20 in duties and fees making my shipping costs about $70. The $50 was already insane but books are exempt from duties and fees so that just tells me that forward2me are not filling out the custom forms correctly and I will not being using them anymore
March 10, 2026
Reply from Forward2mе
We are very sorry to hear about the unexpected fees you encountered with FedEx.
We have reached out to you via email to request a copy of the FedEx invoice. Our goal is to investigate this immediately and issue a refund for those additional fees.
We value your business and are committed to resolving this for you promptly.
Many thanks
The process was much easier than…
The process was much easier than expected. My shipments were received, consolidated, and re-shipped to me, and everything arrived in great condition.
March 17, 2026
Reply from Forward2mе
Thank you for sharing your experience. We’re very pleased to hear that the process was easier than expected and that your shipments were received, consolidated, and delivered to you safely in great condition.
Forward2me were a great help with everything
Forward2me were a great help identifying and assisting with the return and replacement of a damaged item i ordered. Joyce and Jus were very helpful throughout the entire process keeping me updated and providing photos of the item for the retailer. Would not hesitate to use again! Thank you
March 31, 2026
Unprompted review
Reply from Forward2mе
Thank you for taking the time to share your experience. We’re really pleased to hear that our team was able to assist you with the return and replacement of your damaged item.
Joyce and Jus will be very happy to know their support and updates throughout the process were helpful, especially with providing photos for the retailer. We truly appreciate your kind words and your trust in our service.
The Japan location has been extremely…
The Japan location has been extremely disappointing. They are slow to respond to messages and take far too long to process and ship packages. I don’t know if they only have one or two staff members, but it’s frustrating when this so-called forwarding service presents themselves as professional yet continually delays shipments.
All of the packages I sent to this location were delayed. My most recent package shows it arrived on March 30th at 12:58, and it’s been almost 48 hours with no confirmation that it has been checked in. I’ve reached out multiple times and received no response.
I usually use Blackship because they are fast and ship within 24 hours. This experience has convinced me I will no longer use forwsrd2me. I take responsibility for choosing them this time, but the delays and lack of communication make it impossible to continue using their services. Unfortunately, you’ve lost me as a customer.
Update
I need to file a missing parcel request as you guys are responsible for my missing package. I see you guys will answer to reviews but not messages. I’m missing a Gucci Wallet that I won in a Japan Auction for my daughter’s birthday for 114.00USD. Im holding this company responsible to reimburse me for the missing item or find it immediately. This is ridiculous !!!
March 29, 2026
Unprompted review
Reply from Forward2mе
Thank you for reaching out and sharing your experience.
We previously reached out via email to check on this issue, but we haven't received a response yet. We would appreciate it if you could clarify the details of the situation so we can begin a formal investigation.
To help us resolve this as quickly as possible, please provide the following details regarding your missing package:
Tracking Number or Shipment Reference
Order Number (if available)
We take full responsibility for ensuring our customers’ packages are handled properly, and we are committed to resolving this for you promptly.
We look forward to hearing from you.
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