Forward2mе Reviews 3,642

Horrendous experience with this company. Communication is extremely slow. You can never get through to anyone on the number they have provided - always goes to voicemail. You send responses to their questions only to get the same questions posed by different agents. It has taken me over 3 weeks to try to get 1 small package cleared and I am STILL dealing with them as they only email once every few days.
Absolutely appalling service. Will NEVER use them again.

Very reliable. Just a bit on the expensive side, but otherwise the service is very good and reliable.

Great quick service. Love working with them.

A sterling delivery service that is easy, quick and efficient to use.
Support service is excellent when you’re not sure how to go about it.
For first timers- I wanted to buy shoes in the UK and get them to South Africa.
I was given a “forwardtome” address in the UK. Got the shoe company to deliver the shoes there.
Chose one of the options of which courier company to do the leg to RSA.
Once they arrived at the depot, forwardtome got the courier company to collect and deliver.
Had to pay import duty when requested by courier company and received my shoes.
Only way I was able to get this particular brand of shoes, so it may have cost extra but it was necessary and worth it for me.
Very trust worthy company.

On time, all arrived as expected.

I utilized Forward2Me for two parcels. Joyce and the UK Warehouse team provided outstanding service!!

Very professional service, excellent tracking. Opens up great options to buy from countries around the world.

Absolutely stellar support! I rarely write reviews, but I had a time-sensitive package, and Kyla in particular, as well as the rest of the team at the Preston, Lancashire location, helped me tremendously. They kept in constant contact via calls and emails to get everything processed as quickly as possible. I’m very thankful for their help and support. For me personally, this was easily one of the best customer service experiences I’ve ever had!

Edited : I have been a customer for over 5 years and there have been many ups and downs with F2me but, in the end they have done their part to mend the issues and I appreciate them for that.

I don't recommend the US warehouse. I lost two "delivered" packages in one year. Customer service will asking a "Proof of Delivery Photo" info when I reported a missing package. unfortunately packages were an USPS media mail. But, This info is not even available with better USPS services. It’s weird that the customer service is asking for this photo info, they should know USPS does not take photos of the delivery ever. Even UPS or FedEx here don’t do photos when the item is left with an individual as it says in the tracking. No courier ever will take a photo of the package being delivered to an individual. They might take a photo if it was left outside and not delivered to an individual. So the customer service is asking for something that makes no sense and doesn’t ever exist.

I used Forward2Me for the first time and shortly after ordering my items, realised that there would be a significant delay for delivery to my country of residence due to circumstances outside of our control. Because of this, I contacted them to see if the parcel could be forwarded to a UK address, to a family member. Due to the circumstances, Forward2Me agreed and Kyla in their customer services department has been excellent in helping ensure that the packages were processed and sent onto me.

Postage extortion / total scam
I had 4 packages sent and the postage was quoted as 240€! Then they said “oh if you pay us 15€ we can repackage and get it to 160€.. I mean, by that point it’s extortion, they have all your stuff and will just bin it if you don’t pay up.
So I paid the 15€ and guess what… postage was 300€!!!… I complained repeatedly and they just gave that same bs line again and again about “oh it’s volume not weight soz”

UPDATED
They read this review a contacted me and refunded the difference. Pity they refused to ack anything until I did this… adjusted the rating to 3.
In the end it worked but I don’t think I would ever go through the risk/process again.

EXCELLENT SERVICE. EVERYTHING WAS ON TIME !

Reasonable prices for organising and shipping packages. Staff is friendly and very responsive with all requests and questions I had. Jhe from the warehouse in Germany has been helpful the entire time, notifying me about the progress of my package. Inquiring directly about the state of my package after it arrived, which was impeccable, shows that customer satisfaction is important to them.

This is an edited review after Forward2Me was able to address some of my concerns regarding my shipment. I will address the story here, as I think it could help you if you want to use this service. I also have included feedback on areas I think the company can improve, as well as appreciation for some of the things that did eventually go right.

I ordered a medical testing supplies kit that unfortunately has run into FDA regulatory issues. I do want to acknowledge that the Trump administration is absolutely responsible for the regulatory problems around getting important medical care, supplies, and treatments, so there are those of us that are trying to use shipping forwarding services. That being said, MyGermany used to ship this item, and some other re-shippers will also do this too with varying degrees of success. After the acquisition, Forward2Me will not ship the items, which is something that caught me by surprise. There are other people who have tried this with Forward2Me, please be advised, if you are ordering what I ordered, they are not going to ship it through. Forward2Me says they don't want to take the risk with CBP intercepting the packages, so take that as you will if you are a customer.

I initially complained after being told I would have to pay around $30 (total costs) to ship the item domestically within Germany to return the item, and was told the charge was non-waivable. The customer service team eventually was able to step in to assist me. The company agreed on a one-time basis to waive the charge and ship the item back to the original supplier.

There was (and is) still some stress as I had to reach out to the supplier and plead for a return given that there had been some delays in time. At this point I am still hoping the supplier company, based on a conversation I had with their customer rep, will refund me, but we are technically past the 14 day window the original supplier has. And unfortunately, that does put me at risk of losing the money on the item. Foward2Me will cover returns up to 7 days but please be advised, that is a pretty narrow window. I encountered some issues with the website accepting a return address. The customer rep Jus tried to help, but I think the website had difficulty properly reading the address. That will add time to any return you may want to process on your end.

I do want to thank Joyce who took over on a lot of this request, and also Aimee, who also helped out and finished out the request getting the item shipping back to the supplier. They stuck with me through a difficult period on the request and, in fairness to them, did their best to help explain the website and how to use it. Aimee provided detailed instructions and Joyce followed up with easier-to-follow pictures when I didn't understand the text instructions at first. There were some disagreements about pricing/expenses but the company eventually decided to try to help out I think to address the dissatisfaction I had at that time.

I do think that some of the reviews here complaining about pricing transparency and such have validity - what you get on a shipping quote can often be a lot lower than what you will eventually need to pay. Now that Cadet Bone Spurs is escalating the War with Iran, it can create even more problems for customers as shipping rates surge in response to oil and supply line blockages. That's something to keep in mind if you want to use this service.

I do think the company could improve the useability of the website interface, and as a customer, you should expect that with things of this nature things may take more time than expected, such as contacting other parties involved on your order, processing addresses, etc. Deadlines can come up a lot sooner than you think. I did try calling the phone line and wasn't able to get through. The customer rep (Joyce) said that she had tried to call, but it didn't appear to get through on my phone. I think the company still probably has some issues to work with getting the customer support operations staffed appropriately to handle the volume they are dealing with, especially after a merger with another company. I can understand that reps need focused time to respond to emails and investigate concerns, and having a ringing phone at random points would really disrupt that focus. But coming from the customer side, being able to call is important as email/text communications can leave confusions about things that a call can resolve. I think the company should work to better support the customer support team so that both options can be operationally supported.

Jus was AMAZING! They ensured my package was repacked so that it wouldn’t be damaged. ⭐️⭐️⭐️⭐️⭐️

I am updating my previous 1-star review to a 3.5 rating.

My original review on March 2 was based largely on a lack of communication. Since then, it appears that some emails were not being received in either direction, and it is unclear which side the issue occurred on. Because of that, I cannot attribute all of the communication problems solely to Forward2me.

In the end, Forward2me did resolve the issue and shipped the remaining balance of our goods at no additional cost to the client, who had already paid in full. The client has now received their merchandise, and we appreciate that the company ultimately came through.

However, I cannot rate them higher because response times were extremely slow, which caused a great deal of frustration and delay. I submitted three requests through their Help Portal without receiving a response.

We had three packages sent to them for consolidation, but their system was confusing and the packages were not consolidated as expected. The package counts shown in the system were difficult to verify, and the two emails we received about the shipment were unclear.

When the client received the shipment, two-thirds of the order was missing. I then contacted Forward2me through multiple channels — their website Help and Missing forms, email, Facebook, Instagram, LinkedIn, and by calling from the U.S. to the U.K., where I was only able to leave a message after being placed on hold.

This process began with the order placed on January 12, so the overall timeline was quite long.

Had this been handled more smoothly — especially given that it was a straightforward consolidation request — this likely would have been a 5-star experience. Ultimately the issue was resolved and we are satisfied with the final outcome.

It would greatly improve the customer experience if there were faster response times, a live chat option, or regional call centers so customers could reach someone more easily when issues arise.

uk to greece, 2 packets, they informed me continuously, I received the items at the expected time. I strongly recommend them!

Special thanks to Jus at York House, Green Lane West warehouse🙏For beeing very helpull on a parcell i had to pay the duty on.I have nothing but good to say about their service. I have used Forward2me for some years now and i can truly rely on them. Thanks Jus 😃appreciate your help.

I wanted to take a moment to share my experience with Jus and the team at forward2me. From start to finish, the support I received was truly exceptional. Jus went above and beyond to make sure everything was smooth, patiently guiding me through each step and even helping me explore alternative courier options when needed. Their responsiveness made solving every little challenge effortless, and their attention to detail meant I never had to worry about missing information or mistakes. Thanks to their incredible support, my shipment process was stress-free and efficient. I am genuinely grateful for their dedication and highly recommend forward2me to anyone looking for reliable and friendly service.