FoundationBMX Reviews 

307
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I would seriously be cautious of this company. After placing an order on their website in July 2026, I reviewed information to suggest that both the company and their website had been compromised. I t... See more

Rated 1 out of 5 stars

Trying to return shoes that are not suitable, paid £12 for dhl and they cannot return as they say the shop has closed, numerous mail, phone calls and messages but no reply! So annoying and over £50 ou... See more

Rated 1 out of 5 stars

Fast delivery and a wide range of stock what more could you ask for? OK i didn't get a free sandwich or anything like that but I did only buy one small item .

Rated 3 out of 5 stars

Once I had assemble the bike I found two small dents on the frame and a scratch on the bars. Not enough for me to pack it up and send it back and I expect it was nothing to do with Foundation. It woul... See more

Company replied

Company details

  1. Bicycle Store

Information provided by various external sources

Rider owned and run BMX specialist is cheshire!


Contact info

2.1

Poor

TrustScore 2 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(307)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Great service arrived when I was told …

Great service arrived when I was told it would,
Purchased as a Xmas gift for my 9 year old who was absolutely delighted with it,
Really easy to assemble,
Will defo use this company again and will defo recommend to anyone who is going to purchase a bike

December 28, 2017
Unprompted review
Advertisement
Rated 5 out of 5 stars

This was the first time I used this …

This was the first time I used this company. There was a glitch in the system on placing my order & ended up paying twice. I emailed the company who swiftly responded and refunded the overpayment. Goods arrived promptly and in time for Xmas. I would not hesitate using the company again. Excellent support. Thank you

December 28, 2017
Unprompted review
Advertisement
Advertisement
Rated 3 out of 5 stars

My items took nearly a week to arrive …

My items took nearly a week to arrive even though I paid for them to be delivered in 1-2 days, so I’m not that impressed

December 4, 2017
Unprompted review
FoundationBMX logo

Reply from FoundationBMX

Hey there,

Im sorry your item took so long to be delivered. Ultimately this time of Royal Mail can struggle just like the rest of the couriers due to the volume of parcels. We do our best to dispatch all orders same day or next working day if ordered after 3pm. Anyway thanks again for leaving a review. Im sorry Royal Mail couldn't deliver on schedule on this occasion.

Mike @ FoundationBMX

Rated 5 out of 5 stars

Christmas present panic

Totally amazing service! Mike was fantastic, as a parent knowing almost nothing about the workings of a bike and being anxious about purchasing one online, he answered all my emails promptly, offering to build it for me to collect from store or to send it to us with the tools for me to complete with minimal work. He was helpful on the phone when I rang just to clarify how I would assemble and receive the bike, which once ordered arrived in secure packaging 2 days after ordering .All in all a reassuring service that means I can rest assured that on Christmas morning I’ll have an extremely happy Son. This is definitely a guy and company i’ll be recommending. Many thanks for your help Mike it is much appreciated

November 30, 2017
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great store and great person

Great store and great person!

The owner helped me out in anyway possible and could've let me pay for my item in multiple payments but I ended up having the money so I bought the item straight away.

Also has a great YouTube channel. Would love to see more riding videos with friends and stuff.

- Janny

November 16, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look