Yet again Simon has pulled out the stops. Been having issues with our borehole water. Talked through with Simon who knew all the answers. Sent me the right cartridges and everything is now fine. Haste... See more
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See what reviewers are saying
Excellent all round. Great quality product and best price. All measurements provided on clear schematic diagram on website meant I could order with confidence knowing it would fit. Very good... See more
Company replied
We have used Fountain Filters for about 7/8 years now. Usually fitting the new one each year goes according to plan only once can I remember having trouble, after a quick call a suggestion was made a... See more
Company replied
even though my under sink filter doesn't do what I want it to, I was pleased with the help I got from Fountain Filters. They did explain that it probably would not do what I wanted it to so I am waiti... See more
Company details
Written by the company
We help health and planet savvy people filter their own tap water. Simon and I have been helping people across the UK with a wide variety of water related issues and concerns since November 2011. We're passionate about sharing our expertise because we care about people getting the drinking and mains water that they're happy with.
Contact info
Strowger House, Sandy Lane Industrial Estate, NE3 5HE, Newcastle upon Tyne, United Kingdom
- 01352838481
- orders@fountain-filters.co.uk
- www.fountain-filters.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Excellent service
Easy to order, prompt dispatch and delivery, and the best price I could find for the filter cartridge I needed. I expect I'll be using this company again when I next need to replace the cartridge.

Reply from Fountain Filters
Excellent Customer Service and Product
Excellent Customer Service. Simon goes above and beyond to make sure you have the right system for your home. Every time I need answers to technical questions, Simon was always willing to help me out. Our filter system arrived promptly. Have not yet got it up and running but the quality is really good (Doby taste and One flow). Thanks Guys

Reply from Fountain Filters
Replacement cartridge for Franke Triflow
I recently ordered a replacement cartridge fro Franke Triflow. The service is reliable and very efficient and the item ordered was competitively priced. Fountain Filters is happy to answer any questions you might have which helps to make an informed decision when ordering.

Reply from Fountain Filters
Excellent service
A slight problem I had with payment was spotted by Louise without prompting by me. Order went through smoothly and delivered next day. Personal attention, quick efficient service and excellent price; what more could you want?

Reply from Fountain Filters
Excellent company
Very quick turnaround for my replacement filter cartridges. the replacement reminder email they sent me took straight to me the exact product I needed and now the new cartridges are fitted the water pressure is incredible.

Reply from Fountain Filters
Clean drinking water
We always get great service from fountain filters, excellent quality filters and quick reliable service, reminders when filters are ready to be replaced and easy ordering, we've had our system several years now and no problems at all, we highly recommend fountain filters for great clean drinking water.

Reply from Fountain Filters
Great company
Lovely helpful company- great to do business with- quick response- would recommend using them to anyone!

Reply from Fountain Filters
Carrying on.
I am carrying on with Avro and taking another tariff is very easy.

Reply from Fountain Filters
We have used Fountain Filters for many…
We have used Fountain Filters for many years. They have always provided great service and filter replacements are top quality.
First class service
First class service with a fountain of Knowledge :)
Great advice and delivery.
Cant fault this company.

Reply from Fountain Filters

Reply from Fountain Filters
Fountain Filters are an amazing company to deal with
Simon and Louise have been an absolute pleasure to deal with at Fountain Filters. The service has been amazing and I would have no hesitation in recommending them. From my initial enquiries to eventually working with me to find a good replacement for my out of date water filter system, nothing was too much trouble, despite my many, many emails and questions! I also placed an order for some spare parts for our new filter system and they noticed in the order that I had ordered an incorrect part so phoned to double check and so corrected my mistake. Lovely people to deal with and brilliant service from Fountain Filters.

Reply from Fountain Filters
Excellent customer service
We ordered a replacement water filter tap. Simon was extremely helpful and helped us laymen to put the tap together. We then discovered that our piping was not 1/4 inch and Simon sourced and supplied the correct fitting for us. The tap is great quality and we are very pleased we ordered it from Fountain Filters.

Reply from Fountain Filters
A friendly approachable company
A friendly approachable company, offering sound, technical & practical advice. Easy to order and quick delivery. A very professional service. Would highly recommend and use again.

Reply from Fountain Filters
Great service
Great service. I ordered a replacement filter cartridge online for my water filter tap. It was easy to identify the correct cartridge via Fountain Filters' WEB site. Their price was cheaper than Amazon for the same product, and postage was free, with prompt delivery via Royal Mail.
Fantastic service
Simon and Louise’s service was second to none. They helped clarify what I needed both times and the items were available promptly to collect at my convenience.
They have excellent customer services
They have excellent customer services. I had a problem and they recommended me the part and it arrived swiftly. Well done.

Reply from Fountain Filters
Reliable Supplier
My replacement filter arrived safely in London just three days after I placed the order online. I am very happy with this company and will use them again.

Reply from Fountain Filters
Excellent knowledgeable care
Excellent knowledgeable care. Very friendly and helpful indeed. Thank you

Reply from Fountain Filters
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