FOW Winsford Reviews 

I'm very disappointed with the after sales service. A faulty part on the car I purchased nearly 4 weeks ago had not been replaced when I collected the car and I was promised a part would be ordered and sent to me but I have heard nothing. It feels like once you had taken my money, you aren't interested any more. I still have a faulty part and no time scale of when it will be sorted.

Great selection of cars no pushy sales staff just free to browse

Fantastic service all done online! Very impressive, have used before to buy a car and will certainly use again.

JJ and Ibrahim were great

Maya was absolutely fantastic, and went above and beyond to help us find and finance a new car to absorb the negative equity of our old one.

Sienna made the deal smooth
From start to finish the contact from her was prompt which gives you confidence in returning to buy again
Highly recommend

Rowan was very helpful and friendly. The FoW organisation was very efficient. I would have given 5 stars but there was a long delay on collecting the car as valeting had not been completed.

It was my first time at fow and I would go again ,the hole process was easy from being to end

Great service thanks for everything

Amazing choice! Something for everyone. Pleasant, well informed staff. My contact was extremely helpful and have great advice, keeping me fully appraised every step of the way.

Recently purchased an Audi A5.
I was introduced to Callum on sales who went through all the options of purchase and told a collection date but through nobody’s fault there was a few issues found on the car which put back my collection. Neil in the work shop kept me fully up to date with the work being carried out and gave me a time scale for new collection.
Day of collection I was introduced to Ella who sorted out all necessary paperwork and the handing over of the car to me at the collection point.
Everyone involved from the sale to the handover including workshop staff…. Thank you.

Very good customer service helpful staff over all very good experience

Lana was ver helpful and the whole of F O W have a great variety of vehicles and very pleased with my purchase

The staff were very helpful

Dealt with Darrell again after a good few years and the service was just as good if not better! Thank you so much!

We have just used Ford of winsford to help our son buy his first car. Our sales person was Ash and what a credit to the branch he really is. Our son has autism and Ash took all the time that our son needed to explain carefully and with such a lovely manner, patience and understanding that I can't commend him enough.

Amazing experience getting a new car Diana norkiene helped me massively on the way and was so welcoming with my whole experience would definitely reccomend

Problematic from start to finish, a very mixed experience buying a car from Fords of Winsford. First of all I would dealt with a lovely sales girl who helped me pick a car out. We identified a couple of problems with the car that were to be sorted before I was to pick up on the days leading up to picking up the vehicle. I had problems as my sales representative was off on holiday, calls between myself the finance company and Fords of Winsford were very frustrating. I was passed from pillar to post to every sales rep manager that works there the conversation always end this we will call you back not once did anybody? I’d go hours without a call and would chase up myself no lack of customer care at all, the third day after picking my Car the finance company were waiting for figures to be accepted from fords of Winsford. This was slowing the whole process down of me organising to pick up my vehicle sort insurance. I’m getting transport as I live an hour away from them to pick up my new car also one of the main issues with the two problems that needed to be fixed on the car one of which remains unfixed what’s after speaking with a manager he offered the Car to be delivered to me in return for the fault not being fixed, the car was delivered and the next day I found three more faults wrong with the car. The Aircon gas was empty no Cold air in the car at all & a crack in the windshield and on the silver trim underneath the bumper lots of scratches some were really deep as I rang them back. I was passed on to more colleagues after colleagues and didn’t seem to be getting the answers that I wanted in the ends. I have the inconvenience of taking the car to be re-gassed with Aircon and a Windscreen specialist is now coming out to fix the crack in the windscreen and also I have to drive back to Winsford to have scratches repaired and pick up a courtesy car. I never thought buying a car would be so difficult from start to finish. You should never drive away and find fault and then at the inconvenience of getting things repaired and taking time out to take the car back a very unsatisfied customer a week a half of phone calls and faults, the after care team I last spoke to did act more rapidly to deal with me but the damage of what should have been an extremely exciting time buying a new car was already ruined .

We recently purchased a used car from the Trafford branch of FOW. The whole experience was pleasant with a huge range of cars for sale and very nice staff. Mike Brown who handled our purchase was knowledgeable, efficient and very friendly. No pressure was applied and he was most helpful in what was a somewhat difficult situation for us as we had not bought a car for 27 years (a credit to Audi) !! Picked our car up within 2 days and are pleased with our purchase. Would recommend to anyone.

The sales staff weren't pushy they were very courteous and helpful, Danny, Ruby and Mia just couldn't do enough for me. When I arrived to pick up my car Danny was busy with another customer so Ruby rolled up and completed the deal for Danny. Saving Danny and myself time an excellent service. Please pass on my thanks to Danny, Mia and Ruby for a great day they really are a credit to FOW please pass this on to their line manager as well.
Regards.
Jeff Lloyd.