Ben Humphreys remotely talked me through getting my solar Fox ESS battery working again. Then once that was resolved. He also fixed a communication issue with the inverter to the grid at the consumer... See more
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Review summary
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Used Fox ESS for a couple of systems now. One was a large 98Kw system, & I needed assistance from their tech department. Had an engineer, Ben Humphries, visit my site, & I must say he was brilliant. V... See more
Massive thank you to Tristan and Ben from Fox ESS commercial team who within less than 24 hours notice went to site to reinstate a system that was experiencing a problem. The system is now all up and... See more
Had a problem with my EV charger. Having left a voicemail on their support line mid afternoon I received a call from Ben whilst he was on his way home from work. Possible fix he suggested worked fir... See more
3.1
Average
71 reviews
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I've been installing Fox for almost 2…
I've been installing Fox for almost 2 years now, switching over from SolaX because I kept getting let down by a lack of UK support and Fox has been much better. Their products are easy to install and the app works well for customers. There are things that need to improve such as ease of reconnecting to new routers without installers having to drive out and the app data needs looking at sometimes.
April 2, 2025
Unprompted review
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Service in OZ is crap
Service in OZ is crap! when I first contact company they said they will get someone in OZ to contact me. nothing at all. very disappointed. three time I contacted them with no reply.
February 22, 2025
Unprompted review
Great products and great customer…
Great products and great customer service.
I install solar and battery, having recently started installing fox equipment I have to say it is one of the most superior on the market!
February 6, 2025
Unprompted review
The contact number that did not answer
The contact number that answered, but would not put me through to a real person would not answer at all today. Simply described itself as a private number and did not connect. Totally disenchanted.
December 9, 2024
Unprompted review
Very poor customer service
Very poor customer service. My system is sending power to the grid ( around 500w ) when my batteries are not fully charged. I emailed Fox a week ago and they haven't been in touch yet.
December 1, 2024
Unprompted review
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Gourav who does Great work in UK Fox
Gourav who does Great work in UK Fox technical support goes above and beyond sharing his knowledge top guy what the industry needs💪🏼👍👍
November 28, 2024
Unprompted review
Support is awful
Support is awful. Some chav on the other end of the line who sounds like really can't be bothered. Doesn't know why battery will not discharge, just keeps asking us to call back in an hour. Can't even understand what he is saying half the time.
November 7, 2024
Unprompted review
Fox ess support fantastic...
Fox ess support fantastic...
I have just got some new batteries for my sola system I have added 2 more, and now I have 5, I noticed that one of the batteries had a version stamp 1.5 and the others had 1.4. There was also an option on the app that I was unable to use as my inverter was out of date.
So the reason for the review. It was 07:30 I sent a request in the app for assistance with updating my inverter and batteries. Auto response telling me they will have a look at my issue soon. Did not have time to look at it agine untill I was going home 17:00. I had an email to say that it was all done and no need to reply.
I checked the system and yes it was all upto date and I was able to use the new feature in the app.
Thanks UK SERVICE EMAIL
March 22, 2024
Unprompted review
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