U Switch suggested Foxglove as cheapest supplier for me. Tried to switch online. Wouldn't work. So tried to phone. Interesting. Kept on hold for half an hour and then gave up. Then came on here... See more
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This company has tried to take £163 from my bank today,I’ve never even heard of them,phoned my supplier to be told I had cancelled my direct debit with them how can firms like this get away with thin... See more
DONT TOUCH THEM WITH A BARGE POLE. Since I switched two years ago, I have had nothing but problems with this supplier. Apart from emails most contact to try to resolve issues have been instigated by... See more
Company replied
in December 2018 my Electric meter showed a usage of 10399 units, in 31 days? living in a semidetached 3 bed home and my average usage for Electricity being 350 units. I discussed this obvious f... See more
Company replied
Company details
Information provided by various external sources
One of the cheapest energy suppliers in the UK. Switch and Save today!
Contact info
North Mills, LE3 5DL, Leicester, United Kingdom
- 0800 103 2769
- hello@foxgloveenergy.co.uk
- www.foxgloveenergy.co.uk
1.2
Bad
573 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I would have given 5 star but
I would have given 5 star but, I had to remind them twice about the 5% I was promised at the end of each year, also, they made a right pigs ear of trying to adjust everyones DD and in the end had to revert to what it was previously.
September 28, 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
Granted, we made mistakes in November 2018 which we have learnt from and continue to learn from every day. We reverted back to the 12 equal monthly direct debit splits in January 2019 after listening to our customers and it has been the same ever since.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
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So far so good
So far so good. A very good on line presence with simple navigation for entering meter readings, viewing consumption chart etc. The way the bills are laid out can be slightly confusing but as long as the rates and standing charge remain at an affordable price we will be staying with Foxglove Energy.
September 27, 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Had no problem when the company was…
Had no problem when the company was fischer energy, when the change of name came to foxglove I did not receive one monthly statement until I spoke to you about this and my bill, then I received all my monthly bills together, then I was told I owe nearly 1000.00 pounds which I am still paying. Not happy at all.
September 27, 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 3* review.
We can see that this is due to the meter reads that we have received. We will look into this further and take your comments on board.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Always helpful if there is something …
Always helpful if there is something cannot understand
September 27, 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
I am unable to stop or reduce my direct…
I am unable to stop or reduce my direct debit as i am no longer living in the property but in France. The property is unoccupied and i still have a direct debit of £113 pm.
September 26, 2019
Unprompted review
Reply from Foxglove Energy
Dear Mr. Urquhart,
We have sent you an email in regards to your review.
Kind Regards,
Team FOX
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I have been requesting smart meters
I have been requesting smart meters, but foxgloves are not responding to my requests
September 26, 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 3* review.
We do apologise if you have not received a response as of yet.
We are looking to roll out smart meters in March 2020. Once this has been rolled out, we will make all our customers aware.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
I have been with Foxglove for over 1…
I have been with Foxglove for over 1 year and not experienced any problems with service so far.
September 26, 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Regular readings to Foxglove
We regularly send accurate readings to Foxglove but then they send us what they think is an estimated reading which doesn’t really make sense. We are also sent lots of paperwork through the post.
September 26, 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 3* review.
We would require your reading a day before your billing date to ensure that we are billing you to your exact usage.
We will look into the letters we send out to you and investigate further.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
I have never had any problems with…
I have never had any problems with Foxglove Energy.
September 26, 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
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Very long wait to get phone answered…no response
Very long wait to get phone answered then told would get email or phone call re my problem phoned back two or three times still no call back or email
September 26, 2019
Unprompted review
Reply from Foxglove Energy
Dear Mrs. Campbell,
We have arranged for one of our customer care agents to contact you in regards to your review.
Kind Regards,
Team FOX
I am happy with foxglove energy and I…
I am happy with foxglove energy and I happy to continue reading my own meters every month if it means I can avoid having a smart meter fitted.
Regards
Louis Miles
September 26, 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
They don't answer e-mails always saying…
They don't answer e-mails always saying they haven't received them, difficult to get problems sorted out, do not appear to understand what you require, unless you ring first thing in the morning you will wait ages to be connected to someone. I am still trying to get a problem sorted after 3 months!!.
September 26, 2019
Unprompted review
Reply from Foxglove Energy
Dear Alan Roberts,
We have arranged for one of our customer care agents to contact you in regards to your review.
Kind Regards,
Team FOX
It took me some time to get the account…
It took me some time to get the account set up but the promest to save me money and they saved me in five months £356 long my it continue
September 26, 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
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Excessive electricity bill when in credit
The company seems incapable of understanding that when one’s electricity bill is in CREDIT there is really no need for a monthly bill to be over £100:00.
I am considering moving to another supplier in the very near future
September 26, 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 3* review.
The way that we work out our direct debit is every gas or electricity meter has an estimated annual consumption (EAC) figure associated with it. This is given to your supplier by the energy industry, it’s not calculated or controlled by us and it can update and become more accurate if you provide regular readings.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
VERY happy i changed to Foxglove
VERY happy i changed to Foxglove. My only complaint is that as i am 89 years old I'm unable to read my meter and therefore have to.always rely on my sin in law to do it who spends alot of time abroad. It woukd be much better if someone from your company could come and and read it so many times a year.
September 26, 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you get in touch with us we are able to arrange someone to read your meter for you.
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Foxglove Energy
The whole experience of changing my energy supplier to Foxglove Energy has been excellent, easy, professional and dealing with them on the phone is always a polite and pleasant experience
September 26, 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
I have not had any problems regarding…
I have not had any problems regarding the monthly readings and information supplied.
September 26, 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
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Easy to use website for providing meter…
Easy to use website for providing meter readings.
September 26, 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Bill not the easiest to understand
Bill not the easiest to understand, eventually understood it but could be made simpler
September 25, 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
Easy to understand bills and easy to…
Easy to understand bills and easy to submit meter reading s million times better than my previous supplier highly recommend
September 25, 2019
Unprompted review
Reply from Foxglove Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or wish to make any enquiries, please do get in touch with us as we'd be more than happy to assist you.
You are able to get in touch with us by viewing the information via our new website here - https://www.foxgloveenergy.co.uk/contact/
Kind Regards,
Team FOX
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