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Rated 5 out of 5 stars

Was looking to buy Yardleys Lavender Talcum powder for my elderly mother. The average price on the Internet for this product, including Amazon, was about £8.00. Found it for under £5.00 on FragranceMa... See more

Rated 2 out of 5 stars

Ordering process was easy enough. However, received an email to say product was out of stock and a refund had been made. Disappointing as the price was right. To avoid upsetting customers - link the... See more

Rated 5 out of 5 stars

I have been ordering from this website for about 3 years now - I love their W7 nail varnishes. Their standard delivery is the quickest out there. If they haven't got something in stock they email... See more

Rated 3 out of 5 stars

My order was delivered quickly but one of the items ordered was missing. It was out of stock even though it was in stock when I ordered it??Fragrance Mad did provide a refund without explaining which... See more

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3.7

Average

TrustScore 3.5 out of 5

385 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Extremely efficient service

I would definitely recommend this company and will be using them again in future. I have been searching for a particular favourite perfume of mine and was delighted that it was so reasonably priced and in stock-especially at this busy time of year. thank you fragrance mad 😃

January 3, 2016
Unprompted review
Rated 5 out of 5 stars

Happy customer here

Fast delivery, items packed well and saved a good few bob on high street prices. Will def use again, especially for xmas perfume shopping!!

December 28, 2015
Unprompted review
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Rated 5 out of 5 stars

Fantastic service

Ordered orla kiely perfume few days before Christmas and was delivered in time for Christmas, great prices great service

December 24, 2015
Unprompted review
Rated 5 out of 5 stars

Efficient and reactive fast

I made a mistake or my computer did, and I was in line to receive what I did not want. Rang the office and Sandra stopped the wrong delivery and replaced it with what I wished to buy.
Mostly with other suppliers when the order is wrongly stuck in the computer - that's it. The rigmarole to make a correction is daunting.
Not so with Fragrance Mad - should be renamed Fragrance Caring

December 21, 2015
Unprompted review
Rated 3 out of 5 stars

Good service, but suspicous on the content

100ml Orla Kiely EDP
+ Delivered promptly, and product was an excellent price.
- Box was damaged internally & was not cellophane wrapped; have reservations on whether this perfume is the genuine article

December 21, 2015
Unprompted review
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Rated 5 out of 5 stars

Excellent

I will always buy locally if I can find a product at a reasonable price and available. However, Fragrance Mad's price was such a great bargain and their website easy to use and the product was delivered, well packaged, within a few days. I will certainly be using them again.

December 1, 2015
Unprompted review
Rated 2 out of 5 stars

Shame the item they were selling was not in stock!

Bought a great priced perfume only to be refunded the next day and an email sent saying the product was not in stock. Very disappointing and extremely poor business to not be aware of their own stock before selling to the public. Poor - first experience of this firm and will not be using this site again.

November 30, 2015
Unprompted review
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Rated 3 out of 5 stars

Great value for money but communication could be improved.

My order was delivered quickly but one of the items ordered was missing. It was out of stock even though it was in stock when I ordered it??Fragrance Mad did provide a refund without explaining which item was not sent. I would have appreciated being told that the item was not available prior to delivery to give me a chance to order an alternative instead of having to place another order. It was not worth paying the delivery charge for just one item. The communication of any order issues can be improved.

November 30, 2015
Unprompted review

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