FragranceNet Reviews 

123,416
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 26,262 reviews, reviewers overwhelmingly had a great experience with this company, often sharing wonderful feedback about their purchases. People love finding wonderful name-brand fragrances at remarkably affordable prices and genuinely appreciate the secure packaging that keeps items safe. Orders usually arrive very quickly, and consumers frequently mention that browsing and shopping on the website is simple and extremely convenient. Some reviewers were not happy with the delivery process, noting unexpected shipping delays or frustrating issues when receiving their packages. A few consumers also mentioned receiving damaged items or experiencing frustrating communication problems when trying to track their shipments online.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and authentic... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and early arrivals... See more

Price

Reviewers highlight positive aspects of price, noting that authentic fragrances are offered at fair,... See more

Order

Clients share positive opinions on order, highlighting the fast shipping times, great prices, and the overall... See more

Quality

Reviewers mention positive feedback about quality, highlighting genuine fragrances and fair prices. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering was easy; really good selection....especially nice inventory of hard-to-find, older and discontinued fragrances. Prices are very good, items clme VERY securely wrapped and sealed;doesn't take... See more

Company replied

Rated 5 out of 5 stars

I've ordered several scents over the years. They have always come quickly, well packed, and as described. Discounts are often the best online with an absolutely massive selection including many niche... See more

Company replied

Rated 5 out of 5 stars

Fast shipping & accurate shipping. The only place I have found that has my perfume in a 5 oz size for a good price! This is my signature scent I get compliments all the time! I’ve been told I smell li... See more

Company replied

Rated 5 out of 5 stars

Great company to purchase your fragrances from! I had issues with the delivery of my order & reached out to them. They right away corrected the wrong even though it was no fault of their own. Price... See more

Company replied


Company details

  1. #21 of 57 best companies in Perfume Store
  2. #18 of 35 best companies in Cosmetics and Perfumes Supplier
  3. #18 of 61 best companies in Cosmetics Store
  4. #18 of 34 best companies in Flavours, Fragrances and Aroma Supplier
  5. #8 of 54 best companies in Hair Product Store

About FragranceNet

Written by the company

Founded in 1997 with a vision to make luxury fragrance and beauty products accessible to everyone, FragranceNet.com embarked on a mission to help individuals feel confident and beautiful. Our core belief is that everyone deserves to experience luxury beauty products at affordable prices.

We have shipped over 30 million packages and generated over $3 bullion in sales of designer beauty products. Our operations have grown to include multiple warehouses and four flagship retail stores.

Our extensive inventory boasts over 40,000 genuine designer brand name perfumes, cologne, makeup, skincare, haircare, aromatherapy and candles, all offered at more accessible prices.

100% Genuine Brand Name Products

We only carry genuine brand name perfumes, colognes and beauty products.

All of the products showcased throughout FragranceNet.com are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO imitations or knock-offs. We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns, please feel free to contact us. 1-800-727-3867 or 631-582-5204 or info@fragrancenet.com.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

123K reviews

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4.5

All reviews

(123,416)

26,929 reviews in the last 12 months

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Rated 1 out of 5 stars

The package delivery was delayed and no…

The package delivery was delayed and no tracking information.

August 15, 2026
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Reply from FragranceNet

We sincerely apologize that your original package was not received and for any inconvenience this may have caused. We take concerns like this very seriously, as customer satisfaction is our top priority. Upon review of your account a member of our customer service team was contacted and a replacement order was processed and delivered. We will forward your comments to the appropriate department to improve our shipping services and enhance the customer experience. We appreciate your patience and understanding.

Thank you,

Customer Service

Rated 1 out of 5 stars

I have been buying cologne from…

I have been buying cologne from fragrancenet and the shipping is fairly slow and the packages show up in very poor condition. One package was open and I an surprised the cologne was still in the box. Today I got my order, but there was only packing paper. No cologne, no product info... like they uasally send with an order. Only paper. My order consisted of one bottle of cologne. And they could not pull this off. I will never buy from this company again.
The order number is: #FM 118574 tracking # 9400150206217829710727
Product: New York Blue Eau De Toilette. Coach blue. 1 bottle 3.3 Oz tester.

I sent photos of the empty box and I sent photos of the open box that was thrown on our porch from a previous order. Things continue to get worse with this company.

August 14, 2026
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Reply from FragranceNet

We sincerely apologize for the condition of your recent order and for any inconvenience this may have caused. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. We understand your frustration and appreciate your loyal business. Please update this review with the order that was received with the missing item so we may further assist and make this right.

Thank you,

Customer Service

Rated 5 out of 5 stars

Ordering and shipping was great

Ordering and shipping was great. The product was also great and delivery was quick and exactly what I ordered! Will definitely order again.

August 15, 2026
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Reply from FragranceNet

We're so pleased to hear that your ordering and shipping experience was great, and that the product was exactly what you ordered! We truly appreciate your positive feedback and look forward to your next order.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Had the product available

Had the product available. Fast and easy. Thank you.

August 15, 2026
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Reply from FragranceNet

We're so glad you found the product available and the process fast and easy! Thank you for your positive feedback.

Thank you,

Customer Service.

Rated 5 out of 5 stars
FragranceNet logo

Reply from FragranceNet

We appreciate your positive feedback regarding the ease of your shopping experience and the speed of our delivery. We are delighted that you are satisfied.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Came quickly and the fragrances are…

Came quickly and the fragrances are perfect!! Will be purchasing from again really soon!!

August 15, 2026
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Reply from FragranceNet

We're so pleased to hear that your order arrived quickly and that you are enjoying the fragrances! We truly appreciate your positive feedback and look forward to your next purchase.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Fast service and excellent pricing.

Fast service and excellent pricing.

August 15, 2026
FragranceNet logo

Reply from FragranceNet

We appreciate your positive feedback regarding our efficient service and excellent pricing. We are delighted to know you had a great experience with us.

Thank you,

Customer Service.

Rated 5 out of 5 stars
FragranceNet logo

Reply from FragranceNet

We are delighted to hear that you are pleased with both our product and the service you received. Your positive feedback is greatly appreciated.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Highly recommended

Great products, hard to find and discontinued perfumes are available at great prices. fast shipping, highly recommended!

August 22, 2026
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Reply from FragranceNet

We're so pleased you appreciate our great products and the availability of hard-to-find and discontinued perfumes at excellent prices! We're also delighted to hear about your fast shipping experience.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Great Fragrance Shop

Prompt and timely delivery. I've been doing business with FragranceNet for years and can say without a reason of a doubt...a fantastic fragrance shop!

August 14, 2026
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Reply from FragranceNet

We're so pleased to hear you've been a loyal customer for years and appreciate our prompt and timely delivery! It's wonderful to know you consider us a fantastic fragrance shop.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Always have great prices and fast…

Always have great prices and fast shipping. Won't shop anywhere else for my products.

August 16, 2026
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Reply from FragranceNet

We're so pleased to hear you always find great prices and experience fast shipping! We truly appreciate your loyalty and wonderful feedback.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Arrived in appropriate time

Arrived in appropriate time. Great smelling fragrance. Great pricing as well.

August 14, 2026
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Reply from FragranceNet

We're so happy to hear your order arrived promptly and that you're enjoying the wonderful fragrance and great pricing! We appreciate your positive feedback.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Great Site for Fragrances and Facial Products!

I really love that I can get my Estee Lauder and Elizabeth Arden products for such a great price. So glad I found this site.

August 22, 2026
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Reply from FragranceNet

We're so pleased to hear you love getting your favorite products at such a great price! We're glad you found our site.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Easy to order

Easy to order, got it in good time, sensibly packaged.

August 22, 2026
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Reply from FragranceNet

We are so pleased to hear that you found the ordering process easy, that your order arrived in good time, and that it was sensibly packaged. We truly appreciate your positive feedback!

Thank you,

Customer Service.

Rated 5 out of 5 stars

HAVE USED PAUL SEBASTINE FOR YRS

HAVE USED PAUL SEBASTINE FOR YRS. NOW AND HAVE HAD MANY NICE COMPLIMENTS FROM BOTH MEN & WOMEN. ALSO COMPLIMENTS WHEN I USE TOMMY BAHAMMA. ALSO THE PRICES ARE GREAT, AND DELIVERY ON TIME.

August 22, 2026
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Reply from FragranceNet

We're so pleased to hear you've been a long-time customer and receive so many compliments on your fragrances! It's wonderful that you appreciate our great prices and timely delivery.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Slam dunk for perfume

Your company is so easy to order from. They are fast and I think give the best prices anywhere!

August 22, 2026
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Reply from FragranceNet

We're so pleased to hear that you found our ordering process easy, our service fast, and our prices the best! Thank you for your wonderful feedback.

Thank you,

Customer Service.

Rated 2 out of 5 stars

Poor quality control

This is the second time I've gotten a dysfunctional travel spray I won't be buying products from the service again as quality control seems fairly limited

August 15, 2026
FragranceNet logo

Reply from FragranceNet

We sincerely apologize for the condition of your item and for any inconvenience this may have caused. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. We appreciate your patience and understanding. Please update this review with the item that was not working so we may further assist and make this right.

Thank you,

Customer Service

Rated 5 out of 5 stars

quick shipping and great price

quick shipping and great price

August 15, 2026
FragranceNet logo

Reply from FragranceNet

We appreciate your positive feedback regarding our quick shipping and great price. We are delighted to know you had a great experience with us.

Thank you,

Customer Service.

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