FragranceNet Reviews 

123,183
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 26,364 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that prices are significantly lower than traditional department stores, making it wonderfully easy to find and afford favorite name-brand fragrances and beauty items. People also consistently appreciate the remarkably prompt shipping times and the careful, secure packaging that ensures items arrive safely. However, some reviewers noted occasional issues with delivery delays or frustrating tracking experiences with specific third-party shipping couriers. A few consumers also mentioned minor concerns regarding the scent strength or longevity of certain products compared to their earlier purchases. Despite these occasional setbacks, most shoppers remain deeply satisfied with their overall purchasing journey.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting authentic items, great prices,... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Price

People report positive experiences with price, often noting that costs are well below retail and unbeatable... See more

Order

Reviewers highlight positive aspects of order processes, noting that items arrive quickly, prices are... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are authentic and arrive in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s so easy to shop on Fragrance.Net for some of your favorite women’s perfumes, men’s colognes, hair products, facial products, nail products, makeup, etc. I’ve been shopping in Fragrance.Net for g... See more

Company replied

Rated 5 out of 5 stars

I ALWAYS buy fragrances through FragranceNet. Their prices and selections are phenomenal. I never pay retail prices. They also offer great discounts and sales. And (best of all) they ship quickly.... See more

Company replied

Rated 5 out of 5 stars

I have not yet been disappointed on any products or purchase. Most prices are very reasonable but I have noticed that a few on the higher end aren't much of a difference on price as I vould go to a s... See more

Company replied

Rated 5 out of 5 stars

Good amounts of products, good prices, fast delivery. Sometimes runs out of products that unfortunately I had to find in other sites. Used to buy colognes like: Higher (Dior) and also Summer (CK),... See more

Company replied


Company details

  1. #21 of 57 best companies in Perfume Store
  2. #18 of 35 best companies in Cosmetics and Perfumes Supplier
  3. #19 of 62 best companies in Cosmetics Store
  4. #18 of 34 best companies in Flavours, Fragrances and Aroma Supplier
  5. #8 of 54 best companies in Hair Product Store

About FragranceNet

Written by the company

Founded in 1997 with a vision to make luxury fragrance and beauty products accessible to everyone, FragranceNet.com embarked on a mission to help individuals feel confident and beautiful. Our core belief is that everyone deserves to experience luxury beauty products at affordable prices.

We have shipped over 30 million packages and generated over $3 bullion in sales of designer beauty products. Our operations have grown to include multiple warehouses and four flagship retail stores.

Our extensive inventory boasts over 40,000 genuine designer brand name perfumes, cologne, makeup, skincare, haircare, aromatherapy and candles, all offered at more accessible prices.

100% Genuine Brand Name Products

We only carry genuine brand name perfumes, colognes and beauty products.

All of the products showcased throughout FragranceNet.com are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO imitations or knock-offs. We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns, please feel free to contact us. 1-800-727-3867 or 631-582-5204 or info@fragrancenet.com.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

123K reviews

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4.5

All reviews

(123,183)

26,664 reviews in the last 12 months

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Rated 1 out of 5 stars

Time shipping is terrible

Time shipping is terrible

August 13, 2026
FragranceNet logo

Reply from FragranceNet

We sincerely apologize for the delay in receiving your orders and for any frustration this may have caused. We understand how important timely delivery is, and we are actively working to improve our shipping processes. We will have a member of our customer service team reach out via email for further assistance.

Thank you,

Customer Service.

Rated 1 out of 5 stars

MY DAVIDOFF EAU DE TOILETTE WAS BROKEN…

MY DAVIDOFF EAU DE TOILETTE WAS BROKEN INTO PIECES. I WILL NOT SHOP AT FRAGRANCE AGAIN.

August 11, 2026
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Reply from FragranceNet

We are truly sorry to hear about the broken Davidoff Eau de Toilette. We understand your frustration and appreciate you bringing this to our attention. We are reviewing our packaging processes to prevent this from happening again. We have issued a refund to your original payment method. We appreciate your patience and understanding, and thank you for giving us the opportunity to make this right. We will have a member of our customer service team reach out via email for further assistance.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Arrived when it was supposed to

Arrived when it was supposed to, good packaging and good price.

August 20, 2026
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Reply from FragranceNet

We are so pleased to hear that your order arrived as expected, that the packaging was good, and that you found the price to be good. We truly appreciate your positive feedback!

Thank you,

Customer Service.

Rated 5 out of 5 stars

My product shipped quickly and I got…

My product shipped quickly and I got exactly what was advertised at a wonderful price! I will be a return customer.

August 13, 2026
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Reply from FragranceNet

We're so pleased to hear that your product shipped quickly and that you received exactly what was advertised at a wonderful price! We truly appreciate your positive feedback and look forward to your return business.

Thank you,

Customer Service.

Rated 5 out of 5 stars

My package did not come even though it…

My package did not come even though it was posted as delivered I talked to a representative at fragranceNet they resent it and I just received so happy to get and how grateful I’am for help

August 13, 2026
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Reply from FragranceNet

We're so happy to hear that our representative was able to help you resolve the delivery issue and that you've now received your package! We appreciate your kind words and are grateful for your understanding.

Thank you,

Customer Service.

Rated 5 out of 5 stars

FragranceNet is so much different than the "competitors"

FragranceNet is so much different than the other outlets that we've shopped on. In addition to their prices and deals exceeding anything anyone could touch, they shipped our order the same day I placed it, and their website is extremely well organized. Customer convenience, awesome prices, and excellent service sums up our experience.

August 20, 2026
FragranceNet logo

Reply from FragranceNet

We're so happy to hear that our prices and deals exceed your expectations! It's wonderful that your order shipped the same day and that you find our website well-organized. We appreciate you highlighting our customer convenience and excellent service.

Thank you,

Customer Service.

Rated 1 out of 5 stars

Delivered in the wrong address

Delivered in the wrong address, and i trying to contact y’all, you guys never responded my email, and I lost the package and my money.

August 13, 2026
FragranceNet logo

Reply from FragranceNet

We sincerely apologize that your package was not received and that you are not satisfied with our shipping service. Your feedback is invaluable to us, as it helps us identify areas where we can improve and better serve you. We take concerns like this very seriously, as customer satisfaction is our top priority.
We appreciate your business and patience and have issued a full refund for your order back to your original method of payment.
We apologize for any inconvenience this matter may have caused.

Thank you,

Customer Service

Rated 5 out of 5 stars

Yes indeed do it again

All things all the time

August 13, 2026
FragranceNet logo

Reply from FragranceNet

We're happy to hear that you enjoyed your experience with us. We appreciate your positive feedback!

Thank you,

Customer Service.

Rated 5 out of 5 stars

Smells like success

The perfume arrived in an immediate time fashion, and I am satisfied with the final result.

August 20, 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear that your perfume arrived quickly and that you are satisfied with the final result! Thank you for your positive feedback.

Thank you,

Customer Service.

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