I ordered boxes for mooving and they were mishandled and came in bad condition. Order came way earlier than the said time and I was still at work. the person I was on the phone with com unicated well,... See more
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See what reviewers are saying
This delivery was to our summerhouse at a time we were not there to meet in person. So I was a bit anxious but that was no need. From the "booking" we got all information needed, also during the tra... See more
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Honestly the best shipping experience ever. The tracking was super accurate and said that the package would be delivered withing a 2 hour timeslot and it did. And the shippper rolled the 125kg package... See more
Company replied
I recently used this freight forwarding company to deliver some very heavy gardening equipment, and I couldn’t be happier with the service. The delivery arrived exactly on time, and I was kept inf... See more
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Company details
Written by the company
I Danske Fragtmænd trækker vi på mere end 100-års erfaring. Vi ved, at effektiv transport med høj leveringskvalitet skaber konkurrencemæssige fordele. Det er ikke uden grund, at 40.000 erhvervskunder har valgt os som deres transport- og logistikpartner. Det gør os blandt andet til Danmarks største transportør af stykgods, og vi leverer overalt i Danmark fra dag-til-dag med stor fleksibilitet. Men vi kan også så meget andet. Danske Fragtmænd tilbyder et komplet sortiment af logistikløsninger til både små og store virksomheder inden for alle brancher. Det krydrer vi med en lang række IT-servicer. Heriblandt er vores totalløsning WebFragt med online booking og integrerede IT-løsninger så som Consignor. Vi tilbyder også fuld sporbarhed og dokumentation med Track & Trace og miljørapporter.
Contact info
Tomsagervej 18, 8230, Åbyhøj, Denmark
- 7252 7252
- info@fragt.dk
- www.fragt.dk
4.0
Great
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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A colorful mess
I have now finally after 3 attempts received the two buckets of paint which I had ordered. 3 attempts over 3 weeks, has naturally been causing issues on my hand. Frustration at the company I bought the paint from, as they had to re-supply De Danske Fragtmænd with new paint every time they broke the buckets.
Part of the frustration could maybe have been removed if DF, had bothered to ring the door bell and tell me what had happened, instead of just dropping bits of the order.
August 18, 2023
Unprompted review
Reply from Danske Fragtmænd A/S
Hello Håvard,
Thank you for the feedback. It means a lot that you are taking the time to respond.
We are very sorry to hear about your negative experience. We understand your frustration. It is not our usual practice to ring the doorbell, which might be the reason the driver did not do so. However, we do acknowledge that it would have been good customer service.
We hope you have a good day.
Best regards,
Marcus, Danske Fragtmænd
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Reply from Danske Fragtmænd A/S
Hej Hans
Mange tak for roserne. Vi sætter stor pris på din feedback og er glade for at læse, at du oplevede en hurtig levering og har været tilfreds med vores Track & Trace. Rigtig god sommer.
Med venlig hilsen
Lykke, Danske Fragtmænd
Honestly the best shipping experience…
Honestly the best shipping experience ever. The tracking was super accurate and said that the package would be delivered withing a 2 hour timeslot and it did. And the shippper rolled the 125kg package all the way to the door
July 5, 2023
Unprompted review
Reply from Danske Fragtmænd A/S
Dear Nadía Helga
Thank you for your amazing review of our company, Danske Fragtmænd, on Trustpilot. We are thrilled to read that you had the best shipping experience ever.
We take great pride in providing accurate tracking information to our customers, and we're delighted that it allowed you to anticipate the delivery within a precise 2-hour timeslot. Ensuring timely and reliable deliveries is of utmost importance to us.
We're also glad to hear that our shipper went the extra mile by rolling the 125kg package all the way to your door. Our dedicated team of professionals is committed to providing exceptional service and making the delivery process as convenient as possible for our customers.
Your positive feedback is highly appreciated and serves as a great motivation for us.
Have a nice day.
Best regards
Henriette, Danske Fragtmænd
The driver went to an wrong address and decide to not deliver
The driver went to an wrong address, he didn't even try to call me, and then returned to their warehouse. They ask the sender to pay again for another delivery attempt, after many debate, they realised it was their mistake and they decided to make it up, but however they cannot locate the consignment, they will have to try again in the day after.
Since they "try" to deliver on day 1, it has been 3 days passed, and I am not even sure where my delivery is, now my vacation is coming to the end, and I didnt even receive the materials for my renovation. All of these absurd started with a "mistake" which is totally avoidable, I just could not help to ask, why didn't you call me when you are already in my neighbour's place??
June 6, 2023
Unprompted review
Reply from Danske Fragtmænd A/S
Hej
Hello
We apologize that we initially tried to deliver your package at the wrong address. We have just over 40,000 deliveries on a daily basis, which is why we cannot call the recipients that we do not meet at home. This is the reason why we have not contacted you by phone. Of course, this does not change the fact that we have been at the wrong address, and we are naturally sorry for that. Have a nice day.
Best regards
Henriette, Danske Fragtmænd
Reply from Danske Fragtmænd A/S
Hej Søren
Vi beklager meget, at emballagen var skadet på din vare. Vi behandler altid vores kunders varer med respekt, men ind i mellem kan der ske fejl. Vi er jo blot mennesker. Vi kan ikke se, at der er oprettet nogen reklamationer på din forsendelse, så vi formoder, at til trods for skade på emballagen, så var der ingen skade sket på din vare. Fortsat god dag.
Med venlig hilsen
Henriette, Danske Fragtmænd
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If it could be 0 stars
If it could be 0 stars, it would be.
Delivery of pellets (full 900KG pallet) was just left on the road, right next to the letbane crossing. Very dangeous place to leave it when they could have left it at the end of the driveway.
April 18, 2023
Unprompted review
Reply from Danske Fragtmænd A/S
Hi Mark
We are sorry that you have had a bad experience with Danske Fragtmænd. The waybill does not state where our driver must place your item. That is why he puts it on the curb, as stated in our terms of business. For future deliveries, we would recommend that you make a note of delivery wishes. Have a nice day.
Best regards
Henriette, Danske Fragtmænd
Reply from Danske Fragtmænd A/S
Hej Csaba
Thank you for your kind feedback. We are very pleased to hear that our service and quality have met your expectations. Have a lovely day.
Best regards
Henriette, Danske Fragtmænd
The worst delivery service on the…
The worst delivery service on the DK market
April 13, 2023
Unprompted review
Reply from Danske Fragtmænd A/S
Hi
We are sorry to read that you had a bad experience with Danske Fragtmænd. Perhaps you could elaborate on your experience and attach a waybill number. It's hard to follow up without this. Thanks in advance.
Best regards
Henriette, Danske Fragtmænd
They lie and you can't contact them (update)
This is bs! I was waiting for delivery from Bauhaus through Danske Fragtmænd. It was supposed to arrive today. Me and my bf are both home, we have a doorbell, we have a dog. We are frequently out (to smoke). Not a sign of delivery. So I check track and trace and there's a note from 1 hour(!) earlier that nobody was home! This is a lie!
And the best part - there is no phone number to talk to a person and get any sort of help.
Avoid at all cost and I will be calling Bauhaus, too to complain about the delivery firma.
EDIT (15-04-2023): Dear Henriette, if it was delivered the first time but to the wrong address(it wasn't, I spoke to the neighbour) then why would I have 2 delivery numbers and confirmation that it was delivered on the second occasion? Surely the neighbour would simply hand me the package? My two tracking numbers DG8xxx98 and AV9xxx62(which I can share with you if you give me an email address, I also have screenshots) - you can still check both on track and trace.
April 3, 2023
Unprompted review
Reply from Danske Fragtmænd A/S
Dear Mira
We are sorry that you have had a bad experience with Danske Fragtmænd. We can see in our systems that our driver has made an error scan and that the item has been delivered to your neighbor by mistake. We are very sorry for the inconvenience. We wish you a nice weekend.
Best regards
Henriette, Danske Fragtmænd
Dear Mira
As we wrote to you on friday, we are sorry that you had a bad experience with Danske Fragtmænd. No one is lyeing. We made a mistanke, which we are very sorry for. We can see that you have received you goods on the 5 April. Have a nice sunday.
Best regards
Henriette, Danske Fragtmænd
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Reply from Danske Fragtmænd A/S
Hi KF
Thank you so much for your positive review. We value that alot. Have a nice evening.
Best regards
Henriette, Danske Fragtmænd
A package I ordered was not delivered due to "working conditions", now they require an additional fee?!
A package I ordered was not delivered due to "working conditions" according to Danske Fragtmænd's tracking website. They never rang the doorbell and are now keeping the package at some depot 40 KILOMETERS from my house (I live in Copenhagen). Now they are saying I need to pay a fee for them to attempt another delivery.
This is awful service and downright criminal behaviour.
Update: Danske Fragtmænd claimed they could not deliver the package due to roadworks in my street (there are no road works in my street). Then, going through the company I ordered my package from, they did a second delivery attempt which was succesful. The rude driver however did not speak a word Danish or English, and did not understand how a doorbell works. Instead, he insisted I would go downstairs to the street and pick it up off the floor next to his truck.
Somehow, Danske Fragtmænd manages to be an even worse delivery company than PostNord, which I have to admit, is quite the achievement.
March 13, 2023
Unprompted review
Reply from Danske Fragtmænd A/S
Hi John
Would you please up-date with a freight number, so we can look in to the case. Thank you.
Best regards
Henriette, Danske Fragtmænd
God information og kontakt ved…
God information og kontakt ved leveringen
January 10, 2023
Unprompted review
Reply from Danske Fragtmænd A/S
Hej Hanne
Mange tak for roserne, de er meget værdsatte. Vi er glade for at høre, at du har haft en god oplevelse med en af vores chauffører. Fortsat god dag.
Med venlig hilsen
Henriette, Danske Fragtmænd.
I asked to deliver the palette under my…
I asked to deliver the palette under my carport. There was a clear and easy way to use a forklift and hide the wood. Customer service is a disaster.
January 2, 2023
Unprompted review
Reply from Danske Fragtmænd A/S
Hi Krzysztof
We are very sorry that our driver hasn't placed your shipment as desired. We must do better next time. I wish you a good day.
Best regards
Ruben, Danske Fragtmænd.
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delivery driver very helpful
delivery driver very helpful in ensuring the wood was placed just where we needed it and not just at the roadside :-D
December 28, 2022
Unprompted review
Reply from Danske Fragtmænd A/S
Hi John
Thank you very much for the compliments, they are much appreciated. We are happy to hear that you had a good experience with one of our drivers. Have a nice day.
Yours sincerely
Henriette, Danske Fragtmænd
Not a great service
First I recieved an sms saying that my delivery would be between 13-16. At 10am they called my doorbell, and said it was here. I pressed the opener for the main door, and waited but heard nothinhg more. I later discovered that they had left my delivery just inside the main door on the 1st floor, and I live on the 3rd floor. The delivery was heavy, ad I struggled with getting it up even though we have a lift. It would have been so much easier for the delivery driver to take it up in the lift with his trolley. Not a great service....
November 22, 2022
Unprompted review
Reply from Danske Fragtmænd A/S
Hej Espen
Vi beklager meget, at vores chauffører ikke har placeret din vare som ønsket. Det må vi gøre bedre næste gang. Fortsat god dag.
Med venlig hilsen
Henriette, Danske Fragtmænd.
Most terrible delivery service in the…
Most terrible delivery service in the country. It is a scam.
I was at home with my plummer since we have water damage. I'm standing in my front yard when I get a text saying they have just been there, but nobody was at home. This is a lie, since I'm actually standing there and they have not been there, and no delivery car has been there.
I contact them, and they say they never put it on the car, it was an error scan. What 3 error scans? Not really believable. Now they want me to come to their warehouse to pick up my Bollinger Champagne, or I need to request a new delivery from the seller. New delivery? They said they never delivered the it in the first place, it wasnøt on the car.
Too many lies, not trustworthy at all. I will look carefully at sellers and choose sellers that will ship with GLS, PostNord, Burd, DAO365 or other reliable delivery services.
October 26, 2022
Unprompted review
Reply from Danske Fragtmænd A/S
Hej Nikolaj
Vi beklager meget den service, du i første omgang har modtaget. Fejlen er naturligvis vores, og derfor sender vi din vare til dig UB. Vi underskylder ulejligheden.
Rigtig god weekend.
Med venlig hilsen
Henriette, Danske Fragtmænd.
Levering precis til tiden.
September 30, 2022
Unprompted review
Reply from Danske Fragtmænd A/S
Hej Peter
Mange tak for din positive feedback. Vi er glade for at høre, at du har været tilfreds med din levering. Fortsat god dag.
Med venlig hilsen
Henriette, Danske Fragtmænd.
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Fin information om fragten fra start…
Fin information om fragten fra start til slut, med levering som lovet
September 8, 2022
Unprompted review
Reply from Danske Fragtmænd A/S
Hej Pierre
Mange tak for din positive feedback. Vi er glade for at læse, at du har været tilfreds med vores service og kvalitet. Rigtig god weekend.
Med venlig hilsen
Henriette, Danske Fragtmænd.
Terrible service
They showed up at our door unannounced and before time.
I was not at home, so they offer to deliver the day after. Never happened and, when I contacted them, I am told that I have to order AND PAY for a new delivery.
See below their own description of the poor service they offer.
NOTE: The time "estimated" was a 4 hours slot!!
September 3, 2022
Unprompted review
Reply from Danske Fragtmænd A/S
Dear Diego
We are sorry to hear that you had a bad experience with Danske Fragtmænd. However, our timeslut is an estimate, it state that very clearly in our Track & Trace. Our driver only came 7 minutes before our estimate. Futhermore we are not obligated to call a recipient before a delivery. Your sender should have informed you of that. Lastly when we have to make a redelivery , we will off-cause need to get paid for the service. Have a nice day.
Best regards
Henriette
Good service
August 8, 2022
Unprompted review
Reply from Danske Fragtmænd A/S
Hej Kenneth
Mange tak for din tilbagemelding. Det er godt at høre, at du har været tilfreds med vores service og kvalitet. Fortsat god dag.
Med venlig hilsen
Henriette, Danske Fragtmænd.
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