We had to call Franke out to look at a boil tap that was not producing boiling water despite only having been in about 15 months. The engineer who came out was absolutely brilliant and the fault was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We had an issue when our builder lost an adapter for the 43mm pipe when replacing our sink drain. I rang Franke and spoke to Natalie. Well, she couldn’t have been more helpful. She searched her... See more
Company replied
We needed a replacement boiling water tank. This was sent through for fitting but upon arrival of the technician Stuart, he walked us through more options. They made sense technically, and financiall... See more
Company replied
Very quick response to my emails, replacement part sent immediately, and due to good design, was easy to fit. This was my second Franke tap & would recommend them due to long lasting quality products... See more
Company replied
Company details
Written by the company
Our journey starts from the heart of every home - the kitchen. Here, we cook, eat and spend time together, and more often than not, all of these things occur at once. We have been inspired for over 110 years by Swiss craftsmanship and precise engineering, and we combine durability and high quality with intuitive design to offer you genuine solutions for your home, as opposed to just products. Customers that have purchased a Franke product outside the United Kingdom can find their local Franke company in their country by going to: https://www.franke.com/gb/en/home.html and choosing your country in the top navigation, or alternatively please feel free to contact us and we can help wherever possible.
Contact info
MIOC, Styal Road, M22 5WB, Manchester, United Kingdom
- 0161 436 6280
- ks-info.gb@franke.com
- www.franke.com
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
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Excellent service for boling water tap repair
Dan is excellent. He has visited us many times and knows our system well. Always professional, knowledgeable and helpful, answering our queries wiht patience and insight. We have full confidence in him.
April 22, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing such wonderful feedback! We’re delighted to hear that your experience with us and of course with Dan was so positive.
At Franke, our goal is to provide exceptional products and service, so it’s fantastic to know we’ve met your expectations. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for taking the time to leave your review!
Best regards,
The Franke UK Team
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Excellent service
Cody was very knowledgable and diagnosed the problem straight away and replaced the parts required
He was very polite and explained everything to us
Excellent service
April 21, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're really happy to hear you had such a great experience with Franke and with Cody. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
All the best,
The Franke UK Team
Warranty Claim
I have a Franke Rotaflow tap that suddenly developed a leak from the base of the spout just behind the nylon washer. I contacted Franke and sent both a photo and a copy of my receipt. Franke's response was excellent within four days of my initial query I received a new spout in the post. Great service !!!!
April 22, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience—it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Great service from booking to carrying out the job.
Booking a service at Franke for my hot water tap was very easy. I had quick clear communication to get it booked in. Martin turned up on time and carried out the service quickly and efficiently with a couple of parts replaced. Its not cheap but its worth it for the great service.
April 21, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to leave such a lovely review!
We’re delighted you feel the Maintenance Package offers real value. We pride ourselves on providing a high standard of service and long‑term peace of mind, so it’s great to hear you feel the value reflects the level of care and support we provide.
Thanks again for sharing your experience with us!
Warmest wishes,
The Franke Team
Martin rang me in a good convneint time…
Martin rang me in a good convneint time He was well organised and clearly knew what he was doing.
A slight problem came up but he resolved it before leaving us.
April 21, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're so pleased to hear about your experience and truly grateful you took the time to share it with us.
All the best,
The Franke UK Team
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Cody was an excellent representative…
Cody was an excellent representative for you organisation, helpful , friendly, informed and enthusiastic .
April 20, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words about Cody - what a pleasure to read! 😊 We're really happy to hear you had such a great experience with Franke.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
excellent service from start to finish
excellent service from start to finish, booking an appointment, arriving on time and knowledgeable technician, 5 star service all round
April 16, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're really happy to hear you had such a great experience with Franke.
We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot. If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
All the best,
The Franke UK Team
Fault that had accurred on my hot tap
The engineer Cody who came out was brilliant.
He asked me questions about the fault !
He explained everything he had done to rectify.
I also asked him a question and he rectified that problem too.
10/10 and more than pleased with the service I received.
April 16, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience Franke, and especially with Cody!
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Stuart was incredibly knowledgable…
Stuart was incredibly knowledgable about the products and took time to go through various options with me and ensure that I had the best product for our requirements. He left everything very tidy once his work was done.
April 17, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words about Stuart - what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
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kitchen tap ID and maintenance instructions
Helped me identify my kitchen tap, recommend spare parts and explained precisely how to fit with confidence.
April 16, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review!
We're so pleased to hear about your experience ,and thank you for taking the time to share it with us.
All the best,
The Franke UK Team
Thank you Franke for your consistently…
Thank you Franke for your consistently friendly and responsive support.
Martin, the engineer, always calls ahead with an ETA, and on his latest visit he promptly diagnosed the fault and resolved it by replacing a part.
It’s reassuring to deal with a company that clearly cares about its customers and takes pride in delivering reliable service.
April 16, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're so pleased to hear about your experience and thank you for taking the time to share it with us.
All the best,
The Franke UK Team
Spare part fitting
Quick response after telephoning for a service/repair. Fixed a date and Cody the service technician arrived promptly telephoning in advance with a time on the day. Very satisfied with problem solving and explanation . Very satisfied
April 9, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience, it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
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Franke instant hot water appliance
Franke responded in the way anyone would wish and our engineer, Cody, turned up on time and was polite, explained what he was doing to just the right level and replaced the water heater quickly and with no fuss.
Our only mild observation is that it took about a fortnight’s lead in time during which time we were reduced to using our old kettle! A quicker turnaround would have scored a faultless full marks from us
April 13, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you very much for taking the time to leave us such a thoughtful review. We’re delighted to hear that Cody provided a punctual, polite and efficient service, and that he explained the work clearly and completed the replacement with minimal disruption.
We also appreciate your comments regarding the lead-in time. We understand how inconvenient it can be to manage without hot water and note your feedback carefully. We are always looking for ways to improve the service we provide, and customer insight such as yours helps us identify where we can do better.
Thank you again for choosing Franke and for sharing your experience with us.
Warm regards
The Franke UK Team
Stuart was fantastic
Stuart was fantastic, 2nd time he has helped me, he provides great advice and information to help you make an informed decision on the options. He is very professional, efficient and tidy!
April 10, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing such wonderful feedback, and in particular for your kind comments about Stuart! We’re delighted to hear that your experience with us was so positive.
At Franke, our goal is to provide exceptional products and service, so it’s fantastic to know we’ve met your expectations. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for taking the time to leave your review!
Best regards,
The Franke UK Team
The engineer was charming
The engineer was charming, friendly, highly competent about both the products and the fitting and set-up. Sorted out our issue and offered great advice. Really happy with the service provided.
April 8, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words, what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Warranty repair
Easy to get an appointment. The engineer (Mike) kept me updated on his timings. Repair was done quickly, tidily, and full explanations were given.
April 13, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review! We're really happy to hear you had such a great experience with Franke.
We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot. If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
All the best
The Franke UK Team
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Quick and efficient first class…
Quick and efficient first class service. I had a query on what spout to fit to my kitchen tap. Natalie replied by return with the details, where to buy and how to fit. Would recommend this company as very helpful.
March 26, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're so pleased to hear that you had a great experience, it really means a lot to us.
All the best,
The Franke UK Team
Excellent service and your technician…
Excellent service and your technician was friendly and very efficient. Thank you
April 13, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review!
We're so pleased to hear about your experience and thank you for taking the time to share it with us.
All the best,
The Franke UK Team
The installation of our new boiling…
The installation of our new boiling water tap was perfect! Very quick, easy and answered all questions. Product is exceptional.
April 8, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're so pleased to hear about your experience, and thank you for taking the time to share it with us.
All the best,
The Franke UK Team
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