Frankfurt Airport Reviews 

I am at a loss of FRA’s ability to spoil almost every flight I take - arriving or departing. Let me start with the security checks - one of the most aggressive, unfriendly, openly discriminating staff. I just can’t believe how in this day and age the Fraport company and their staff get away with such blatant behavior. They shout at you, they look at you as if you are a criminal. And on top that of it every passenger pays 14 € security charge: Fraport can look at AMS, CPH, ARN or CDG or any other airport apart from LHR for inspiration how to deploy customer friendly approach to security lanes. Total disgrace, despite having latest scanners installed.
Arrivals T1 : every time the plane arrives on remote stand there is either no bus or no stairs ready… just a disaster if you are a connecting passenger, often 20 + min wait till disembark.
Baggage reclaim: complete disaster: more often than not the waiting time is 30+ min. I just can’t understand how Fraport can’t get this right.
Also toilets are stinky and dirty, yet Fraport charges some of the highest passenger fees. I would avoid this airport if I could but it is a total monopoly so there is no alternative.
OVERALL a huge embarrassment for Germany, Hesse and Frankfurt. Shame, shame, shame.
The shareholders of Fraport - the City of Frankfurt and the State of Hesse should take action as this airport is actually their face, first impression of millions of passengers.

The absolute worst airport I have ever had the displeasure to fly through. Unpleasant and unhelpful staff, literal MICE in the corridors which staff say are normal, even that they walk on restaurant tables at night!! Came out t of the staffs own mouths!! Different rules in different check throughs, bad signage so you have a hard time knowing where to go, and absolutely too big. Frankfurt airport is hell on earth and all the staff act like the devil.

Year after year, Frankfurt Airport disappoints. Traveling this time via Doha, it is hard to believe how outdated Frankfurt Airport's infrastructure is. Non-functioning escalators, poor signage, many shops opening only at 6AM, limited staff, currently no sky train, shuttle bus stations in the freezing cold, gate waiting areas like from the 80s, and so on and so on. Compared to many airports in SE-Asia and the Middle East, Frankfurt Airport is at least 20 years behind and feels more like a maze than an international travel hub.

Very rude staff , doesn't guide you , people skip the line they notice but tell the other person to still wait , staff makes you regret even asking them a questions by far the worst airport staff ive seen in the whole Europe actually get a grip.

If you value your time and money, avoid any shipping route that passes through Frankfurt, Germany. My parcel (SHUA7763947591 via Nova Post) has been held indefinitely by German Customs at Frankfurt Airport since 23 Dec 2025 with zero communication and zero accountability.
​The government service here is utterly incompetent and creates a massive bottleneck for international trade. It is a "black hole" where property disappears into bureaucracy. I strongly advise businesses and individuals to bypass Germany entirely and use more efficient European hubs. Their "service" is a deterrent to global commerce. Avoid at all costs.

Michael Meier

Delayed flight because of frost at 0 degrees celsius, whilst others can operate at -30. Lost luggage for 40 people at the next awarded flight. Very slow security check even for families with small babies. This is not the first time at this airport. Avoid Frankfurt airport and Lufthansa if you have any chance, it is a disaster every time.

Still waiting for my luggage... By the belt.. For more than 1hours already... Nothing is happening, no information, no staff.. Who is responsible for planning here? Disaster!!

Extremely rude staff at security. Seemingly archaic scanning technology needing to remove everything from your bag when every other major airport seems to have progressed with newer scanners. Not an experience you want when you're groggy and trying to connect from an long flight with a short layover.

Everything smells greasy and the AI commercials create an extremely cheap feeling. There are no colors and simply put, it's a depressing place. Worst airport experience of my life and it's not even close.

Today I had the pleasure again to fly into the worst international airport I know. No signage, hardly any toiletsand not a single clock in sight. It’s clean though in spite of hardly providing any rubbish bins. Endless hike from terminal to train stations with sometimes only one way escalator and then having to take the lift to get back.

While my family and I were walking toward our United Airlines gate, we were stopped by ICTS staff at a pop-up security checkpoint. The officer asked us the question: “Do you understand liquid and power regulations?” The question was vague, but my husband and I were able to infer the intent and responded accordingly.

However, the officer then insisted that my 10-year-old daughter also answer the question. When my daughter replied “no,” the officer continued to press her, repeatedly asking, “Do you understand my question? Do you understand English?” Her tone was rude, intimidating, and clearly distressing to my daughter.

When I requested to speak with her supervisor, Angela, the supervisor also responded in an unprofessional and unhelpful manner.

Following this, our passports were marked, and we were sent to additional screening, including a full pat-down and a detailed inspection of our belongings.

What is the purpose of asking a 10-year-old child whether she understands liquid and power regulations? Is this a required procedure, and does a child's answer have any security relevance?

Really bad layover experience:
- THE TERMINAL IS NOT PROPERLY HEATED!!! everyone sits here in winter clothing and my hands are ice cold
- Toilets, you have to clean on your own, super filthy
- Passport gates take 30 minutes for EU citizens, for others I don't even wanna imagine
- If you expect a "how are you" or even a "hi" from personnel, think again. I bought a drink and staff was like "there!", pointing to the card reader
All in all 0/5 if possible, not recommended.

Chaotic, understaffed, unorganised and rude, abrupt staff. Racist looks from one very rude member of staff. Horrible experience!

45 minutes and still in passport control. Absolutely unprofessional.
I estimate another 45 minutes.
So much for German efficiency. My wife(from EU) went straight through but now waits at the baggage reclaim for me.

Worst traveling experience ever
I had scale at Frankfurt airport, the service was too poor, while passing TSA i got stopped me and my wife for the stupidest reasons and moved us aside, they checked our backpacks manually, they stopped me because i had a "book" in my backpack which is super crazy, and they stopped my wife because she have 0.3l bottle of water which we got in the airplane and they said it triggered the system as "explosive" material, this literally dumb they just wanted to check our stuff manually and i'll consider this as an act of religious racism.

Awful staff - rude, argumentative and inefficient right from security to the coffee shops. Rudimentary knowledge of English throughout which for an international hub is unacceptable. Plus have also noticed mice running around the food court area. When I confronted a member of staff to say I had spotted a mouse her reply was what? Only one? A feeling of disorganisation and lack of pride. Couldn't wait to get out

Terrible, over zealous security and old scanning machines.

Only there for a connecting flight and it was more effort than it was worth. Absolute dump of an airport. The only other airport I've tried in German was Berlin, which was just as bad.

Avoid at all costs.

Staff unhelpful, ridiculous culture of queuing unreasonable lengths of time for passport control. Lack of willingness to assist. A combination of passport control taking close to 1 hour, security check on luggage being operated by snails and little recognition of anybody being in any rush is a bad mix for any airport.

What’s happening!!! Section A: You used to be such a pleasure to visit. Your bus drivers are rude. Your pretzels stale, your bratwurst reheated and served with ketchup!! Now that’s enough to cause a rebellion. Maybe hire people who care about their jobs and the food they serve and are versed in the rules of common courtesy!