Fraser & Co Reviews 

Extremely poor experience with Fraser & Co as a tenant, especially with agent Fajer Ali and Marissa McIntosh in Accounts. The level of incompetence, slow communication and poor administration throughout this tenancy has been unacceptable.

I joined the tenancy on 20 July 2026, but my deposit details were not properly registered as they legally should have been. I only received the deposit information on 9 September, and the tenancy agreement was not provided until 10 August, after the tenancy had already started.

After a fire on 8 September left the property uninhabitable, we were initially told alternative accommodation would be covered, only for this to be withdrawn. They informed us that all repairs would be completed by 16 September, however, after multiple follow-ups, they only organised contractors to view the premises on 16 September. Then, on 16 September, we were told repairs would not take place for several months until after the insurance claim was processed and were forced to surrender the tenancy, leaving us to find accommodation at very short notice.

Additionally, Fraser & Co collected excess payments from us during our tenancy and this discrepancy was not identified by the Agent and would not have come to light if I had not discovered it myself. The Accounts team, namely Marissa McIntosh assured that a refund would be made on 2 September. However, she was unreachable by email and phone call until 16 September, when I was told the refund had been processed and would arrive within 2–3 working days. Despite repeated follow-ups, it remains unpaid.

Overall, an extremely stressful experience caused by poor communication, incompetent administration and failure to resolve issues promptly. I would not recommend this agency and would urge prospective tenants to exercise caution when engaging with this agency.

My experience with Omid has been very positive. He supported me throughout the process from the viewings to communication with solicitors. Overall easing the natural stress that comes with finding a new place.

I had a great experience with the estate agency. The service was excellent from start to finish, and Nazim was especially helpful throughout the process. He was professional, friendly, responsive, and made everything straightforward and stress-free.

I really appreciate the time and effort he put in to help me. I would definitely recommend Nazim and the team to anyone looking for a reliable and professional estate agent. Great service!

I bought a flat with the help of Zuzanna, who really understood what I was looking for and helped me to make me right choice.

The process was very straightforward with her. I bought off plan, and had to wait around 1.5 years until the flat was built. I am grateful that Zuzanna was available throughout this entire time and helped from the beginning until we crossed the finish line.

Thank you Zuzanna for all your help. For me this was my first property and now became a home, which made it extra special!

Efficient and handles issue without too much landlord actions.

Remzi was very knowledgeable, informative, and professional. He found the right buyer and was instrumental in getting the transaction completed...our many thanks!

We had the unfortunate situation of having to terminate a tenancy before it even started, after the buyer of a property we were selling through another agent pulled out at the very last moment. This made an already stressful process even more difficult.
Throughout the whole situation, Nazim was by far the most accommodating, understanding, and patient person we dealt with. He handled everything with professionalism and, most importantly, with genuine understanding of our circumstances. His approach made a very stressful situation considerably easier to manage, and we are extremely grateful for his help.
This is also not the first time we have worked with Nazim. He was managing the property we are currently selling around six years ago.
We would have no hesitation in recommending Nazim and, if the opportunity arises in the future, we are confident that we will seek to work with him again.

Fajer was particularly responsive, attentive and helpful in managing my tenancy, thanks!

Professional and prompt! I wish there were more options for tenants around flexible payment schemes but overall Our Fraser and Co letting agent Robert was extremely helpful in navigating the crazy rental market in London!

One of the worst experiences I've had with a letting agency. The after-sales service was extremely poor - slow responses on fixing thins, unrealistic promises, and a clear lack of communication between the sales and account management teams.

We were asked to move out so the apartment could be sold, which caused significant inconvenience. After we had already made arrangements and secured a new place, we were then asked if we could stay because the sale had fallen through.

To make matters worse, a water account was opened under my partner's name after we had left the property. We only discovered this much later and had to spend time proving that we had moved out long before and that my partner had never previously held an account with the water company - and of course Fraser & Co did nothing about this.

If you can, I would strongly recommend avoiding this agency.

Pamela has been a pleasure to work with, with speedy and reliable comms that have made our move as smooth as possible.

Awful customer experience. Awful company. Don't trust.

Robert made our move to Hendon seamless and was very helpful throughout the process. He guided us at all points and was always available and answer our questions. Highly recommended !!

After having dealt with plenty of estate agencies in London, our experience with this one is by far the worst.
Unfortunately, we had to stick with them for 5 years, so I can provide a good back up of their disastrous service and incompetency.
For the record - we NEVER skipped or delayed a rent payment and treated the property and the communal development areas with extreme care.
There were repeated water leaks (due to the poor building pipework materials) which did not flood the whole flat just because we worked several days doing all and beyond to prevent it, bailing out water nonstop with buckets, moving furniture out of the water reach, removing carpets, etc
Nevertheless, this caused major inconveniences due to humidity and inevitably carpets being ruined.
It took the agency LONGER THAN A YEAR to replace ONLY ONE of the damaged carpets- their excuse: they "could not" reach out the landlord
After endless emails for 2 and a half years chasing for a compensation as the Habitation clauses of the agreement had been unfulfilled, the promised compensation NEVER ARRIVED.
We finally moved out from the flat leaving it in an immaculate estate (as per their check out inspector), and the agency still wanted to deduct the charges for the expired smoke detectors, which are only the Landlords responsibility (as per legislation). - We were without smoke detectors for some months even though this had been immediately reported and a risk for health and safety.
They are not only not knowers of very basic tenancy legislation/regulations, but their inefficacy and lack of assistance when any issue arises is outrageous at least.
Not via email, not by phone and not even booking an in-person appointment with a branch manager (as we did, having to request a half day off work) this agency is uncapable of sorting any small problem or one of a relevant magnitude.
This impacted our peace of mind for years as the house was a mess during weeks in several occasions, and their only response was ALWAYS: "we cannot get hold of the landlord"
The refund of the full deposit had to be disputed as well through TDS for the same reason.
It took them more than 3 MONTHS! to return the deposit and they completely ignored our constant chasers for the promised compensation, which finally never arrived.
All this said - please do yourself a favour and chose a different estate agency.

Robert helped me find a flat i really like, really quickly. Smooth process. Thank you !

Pamela is attentive and responsive, answering any questions I’ve had and making the process smooth and easy from start to finish

Throughout my renting process, Robert Bizgan was incredibly communicative. I had an excellent experience finding my new flat. He promptly answered calls and emails, keeping me informed about everything. From my application and followed up on all maintenance issues immediately after I moved in.

Highly recommend Fraser & Co.
Thank you so much Robert you are an excellent agent, reliable and professional.

Fraser & Co did a fabulous job in helping with the completion process and the team was super helpful and patient in answering my questions. And right after the completion, they also managed to rent my unit out within a short period of time. Kudos to Clare and Nazim! And I'd highly recommend them to you!

Omid really helped us through every step of the process which really helped as first time buyers. He was always available for questions and responded quickly with informative answers which made the whole process much easier. He also recommended lawyers and brokers who we have used and found helpful.

Fajer Ali is efficient, prompt and helpful. I am impressed and grateful to receive consistent professional property management support of this high standard .