FreeAgent Reviews 2,829

Got up and running with no previous accounting software experience. So that is good. Some features are quite hard to find so it was a case of using AI to query some things.

Great software that I've trusted for years! Support is fantastic and genuinely helpful. I tried running Xero alongside FreeAgent, wondering if it might be better - I closed off the Xero account after a couple of months - FreeAgent is much better!

Great application 👍

As a first time business owner its nice to have everything in one place.
Still getting to grips with everything but so far so good.

Very happy with software. Easy to use and can be integrated with banks to update transactions feed automatically.

Been using FreeAgent for several years now and really appreciate how relatively easy it's made managing finances and submitting returns from the start, and how 'deep' it's functionality seems to go the more I look. What's prompted this particular review is I'd been struggling with one technical aspect (an old payroll and moving to cash basis) and eventually resorted to phoning the support number. Have to admit it was as much a last resort and I wasn't expecting much (distant call centre, lots of time explaining the problem, and no solution) but was blown away by the opposite - the support was beyond exceptional. The person who took my call immediately understood the problem including the very text of the screens I was looking at, then explained clearly and convincingly what options were available, and the exact implications of each and how significant they might be in future scenarios. To really put the icing on the cake, they also then quickly liaised with a colleague to confirm how they could work within the FreeAgent provisions to help me even further.

Not only did the call handler have a deep understanding of FreeAgent, but they also showed excellent knowledge of accounting more generally, in order to relate the two and explain things in real-world outcomes. I honestly felt as though I was talking to a personal accountant whose sole focus was to explain the options and their pros and cons, and in a truly friendly, competent and inspiring manner. No amount of money seems able to buy this quality and extent of support anywhere else these days, I was truly blown away by it at the time and for days afterwards (and still am!) Thank you doesn't come close.

Great, so simple, much better than quickbooks. Had a query and it was resolved quickly via live chat and support. Everything is so much better already.

It charged me eventhough I am a Natwest customer and the subscription is supposed to be free. Company house did not accept the microaccounts extracted, but it was accepted last year. The help said it’s only for bookkeeping and I need to use other software like Quickbooks. I received this information too late after I had paid the subscription and uploaded all the bank statement one by one, because it would not let me login to the Natwest Bank account for automatic bank feeds. The help was not useful.

Extremely helpful

I think it's a great tool. Easy to use, allowing hmrc returns directly from the platform really helps. The staff are always helpful for queries. Although they can advise, they are able to direct and reassure use of the tool. They help you understand key things needed to be done.

Freeagent notified me that my account would be closed, yet failed to provide any reason for this decision. I challenged the closure and explicitly requested clarification, but no explanation was ever given.

Providing notice while refusing to justify the decision is not transparency — it is avoidance. When a company takes action that directly impacts a customer and then refuses to explain why, it raises serious concerns about fairness, accountability, and customer treatment.

Based on this experience, I would strongly caution anyone considering their services.

The customer service rep knew exactly what I needed and the issue was sorted.

Very good for accouting purposes, they respond straight away when there's a question about what to do next.

We purchased an annual subscription and paid for the full year upfront. Unfortunately, the experience was very disappointing.

The bank synchronisation with Revolut was poor and unreliable. Not all accounts synced properly, transactions were often missing, and the connection was inconsistent. This defeats the whole purpose of using accounting software.

The interface itself is inconvenient and confusing. Many basic tasks are not intuitive and take far more time than they should.

The biggest issue came when we cancelled the subscription. Access to the platform was terminated immediately, yet no refund was provided for the remaining unused months of the annual plan. This feels unfair and unprofessional.

Due to poor functionality, unreliable bank sync, and an unacceptable cancellation policy, I cannot recommend this software to anyone.

Very helpful and friendly. Gillian followed up with useful links on an email. Went a little bit further to help me.

I wish there is a way to attach receipts to the invoice. Maybe there is a way I wish I knew how to it will be so much better

I consider myself reasonable IT and Business savvy but I am not a finance professional. When I was asked to take on the role of Treasurer of a Charitable organisation, I was a bit apprehensive but relieved to learn that the organisation was adopting FreeAgent as its account tool, as I had heard good reports on this product.
The product itself is reasonably intuitive so I was able to grasp the basics quickly, but when I have run into any problems, the level of support offered by FreeAgent is second to none. From the initial contact with "Ruby the Robot", which I consider the best in the business, through online chat to dedicated E-Mail exchanges, the support service is exemplary and never comes over as condescending to my rudimentary knowledge of the finance business.
I am now able to tackle my role with more confidence in the knowledge that FreeAgent Support will help me out with any further queries, no matter how trivial they might appear to a Finance professional.
I highly recommend FreeAgent

Good really happy with it help a lot

I have just completed two migrations to FreeAgent from SAGE - one Limited Company and one Sole Trader. It was a bit daunting as I have been using Sage for over 30 years, since before it was even called Sage - it was called Sovereign in the 1980s. The migration had its challenges, because FreeAgent works in a very different way from SAGE, which is a very straight double-entry system using Nominal, Sales and Purchase Ledgers. FreeAgent does not use Ledgers, (except maybe behind the scenes, ) and most of the functionality is automated and rigid. This means less flexibility, but much easier to grasp and operate - you don't need accountants training to operate it, and the interface is much more intuitive. A clean start depends on transferring your Trial Balance from SAGE to FreeAgent Opening balances EXACTLY - no ifs or buts. The Opening Balances have to match SAGE to the last penny, or a mysterious suspense account will appear to handle the discrepancy, but with no clue as to where the error comes from. Fortunately, the support from FreeAgent is first class - I called them half a dozen times, and the phone was always answered within 30 seconds by someone (a real human) who knew what they were talking about, and knew what I was talking about, even when I had made errors. Knowledgeable, helpful, straight to the point, and if they did not know the answer to a difficult question they went to find out. Also good follow up. I came to rely on them to keep me on track. Recommended.

Used the Free offer” Remarkable 5 Star Service