Freedom Mobile Reviews 

I went to the freedom mobile kiosk in the Lambton Mall in Sarnia, Ontario. I was greeted by Rithika, who assisted me in getting a good plan with a pixel 10 phone. I travel frequently and discovered that Freedom includes data in 120 different countries, and my base data works in canada/ Us/ Mexico. She was pleasant, made sure the phone worked on the network and transferred my number from Telus. After a week of service, i have not had any issues with network connections. Iam very happy so far. ( and saving money every month)

Disgusting company worst on the planet

Beware of Freedom home internet as they may seem to have great prices but when their mo plan is up they don’t contact you they put you back in the expensive rate as they don’t have statements on line or by mail you don’t know until you check your credit card. It can take up to two to three hours waiting on line to talk to someone and they don’t have a chat only for their mobile
phone accounts. Right now I am trying to cancel but have waited 3 hours up to now and 1 hour this morning and 2 hours yesterday and still no answer. I have got a contract plan with Cogeco for $44.99a mo plus tax no installation fee.Right now Freedom put my charge up to 62.15 incl tax with out contacting me NOT a good deal. There are other companies out there that have better customer service and good prices.

I have been an on and off customer for 5 years. Honestly, Freedom will always have competitive prices considering the current Canadian market.

On the other hand, self-service and automated support systems are broken.
Agents are even worse with many being plainly rude to the extent of refusing to identfy their names or hanging up on customers.
Stores are exclusively sales-focused lacking access to support systems and can only suggest to call the support line bringing us back to the first problem and the loop keeps going on and on.
The extent of incompetence and evident lack of accountability are indicators for a bigger problem within this sector not only this service provider.

Tried activating generic voice mail. Seems like option unavailable. Frustrating after many attempts. Only to find out it does not exist. Also signed up after being told 5G speeds would be available. Only sometimes. And not in most places. Had many more problems.....Would not recommend this company .

Save your time and headache. Don't try to sign up for Internet with freedom. Very bad service. If I can give - 3 star I would. 3 days in a row I called to get the technician to come, the guy with strong accents answered and promised that the technician will come, and never come. And when I called back, she said there's no record of the the technician will come. What the heck? 3 days in a row. When I called yesterday to cancel my service I had to wait for almost two hours and no one answered so I hang up. Bad customer service. Before I even started to get the service I had to cancel it because of all the stress it caused I greatly regret I signed up for it. But it's over now. I go to other company.

Very bad experience
I suggest to all don't take plane or use freedom
The reason is that , i take mobile phone with freedom and also take freedom insurance for my mobile
I am paying my mobile insurance from last year to freedom, but now my mobile is not working good, so called the
Company, they always says somebody will call you , now it became more than an month nor I receive an update from company
So I recommend don't use or purchase plan of mobile phones with freedom

Dealing with this company is infuriating. First told me they had service in my area and the didn't have full coverage. It was spotty not getting calls. Then I changed providers and they charge me another month without any way to get my money back. They proceed to tell me I had to wait tell the next billing cycle to get a refund. This was unacceptable. I will never recommend this company.

Freedom internet ‘s customer service is the worst and somehow manages to worsen each year. Poorly managed and trained customer service staff , who are too lazy to help and continuously pass the customer to another rep. Will terminate my service with Freedom now.

Would have given them "0". Freedom starts out as a wonderful cell phone program until it's time to upgrade. Their plan and phone prices are brutal high. They'll try and rip you off down the ways, you wait and see!! And they're rude on top of that!

I had bad experience with freedom mobile, after I signed a contract with Freedome mobile and paied for my new line, the next bill was extra not similar to the contract, i signed.
from my experience, you need to be careful before signing your contract and you need to be carefully follow up your bill for the next months because customer services is not convenient the call centre are overseas agents who are not confident to answer your inquires.

ABSOLUTELY DISGUSTING SERVICE!! 0 Stars ! One is too many !
No ownership of mistakes from provider!
Departments don’t communicate with each other! Different information from different call center representatives regarding the same damn account !!!
LEAVE ! RUN ! Better to overpay for stable, reputable companies such as Rogers and Bell than these clowns !!

Ali was informative and listened to what we wanted and provided best options, did all the setup and made us feel comfortable and confident with our purchases. Would highly recommend. Thanks June & John

After 15 years with them, they changed their system and as a result canceled my service on my birthday. Even though it was their coverage problem, they still double charged and over charged me on my last bill. I deleted my visa from their auto payment system and they still went ahead and over charged me for the last month. Now I have credit pending in the mail and you can avoid this b.s.

I was charged roaming data fees every day while traveling outside Canada, even though Data Roaming was turned OFF on my phone the entire time. My phone also shows 0 B of roaming data used.
When I contacted customer service, I was told that "Turning off data roaming will not stop the charges, it just affects the network." This statement is misleading. I was also told that I needed to put my phone in Airplane Mode to avoid charges.
I have traveled outside Canada many times before and have never had to use Airplane Mode to avoid roaming data charges. Turning off Data Roaming should prevent the use of roaming data.
I still have not received a clear explanation of how I was charged for roaming data when Data Roaming was disabled and my device shows 0 B of roaming data usage. The daily charges may seem small ($0.60–$0.75 per day), but they add up and the lack of explanation is frustrating.

I have been a customer of Freedom since their inception in Canada. Currently, their customer service is based in the Middle East, and the representatives there are quite rude and disrespectful towards customers. It feels like a complete waste of time.

Don't know what they are doing I placed an order for a phone and I got an order confirmation with no information or details of what's going on. I thought I provided a login details for getting in and getting information. I found out that wasn't the case. I just spent 30 minutes with customer care and they don't really understand what's going on. Not sure I'm going to continue activating the phone because it's probably one of the worst business I've ever seen

This company is very bad in service, make problems for them customers, increase payments for ghen services, but befor telling - we promise it s will be frozen and never goes up.
Several times make double charge for same service, and after what no make refunds. I recommend anybody not use this company , if you want save your money and healf.

I had a great customer service experience with Freedom Mobile. The representative who assisted me was professional, patient, and genuinely cared about resolving my concern. They went above and beyond to help and made the entire process smooth and stress-free. Special thanks to”Maryam”for the outstanding support!”

Very disappointed at Freedom Mobile. Been with them for years. Went to upgrade our hardware and the deception began.
On the phone for over an hour and at the end was going over the Docusign contract. They said activation fee would be waved on both phones. $90 since doing it on line.
Noticed on the contract it was still charged. When asked about this the rep said it would be refunded $10/month for 9 months. Really!! Said they would phone back on June 12 th when fees will no longer be applied. Even the monthly charges were more than quoted. I said don’t bother and purchased phones directly from Apple.