FreedomVoice Reviews 

2,437
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being exceptionally patient, friendly, and extremely knowledgeable when guiding users through complex setup processes and unusual requests. Many people highlight that the communication platform is straightforward to use, making daily account management, number updates, and service reactivation smooth and efficient for businesses. Some reviewers were not happy with specific technical problems and overall support reliability when dealing with urgent operational matters. Consumers specifically mentioned experiencing long hold times, unreturned callback promises from supervisors, and ongoing difficulties with the performance of the fax service.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting knowledgeable and helpful support... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful and efficient support... See more

Service

Consumers find service to be positive, highlighting great value and professionalism. Reviewers frequently... See more

User experience

People report positive experiences with user_experience, finding the setup process straightforward and easy... See more

Response time

Users describe positive interactions with response_time, highlighting quick answers and fast callbacks within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable an... See more

Rated 5 out of 5 stars

The representative, Mercy S., was extremely attentive to what needed to be done. She went the extra mile to resolve my issue on the spot and made sure everything was perfect. Mercy found creative so... See more

Rated 5 out of 5 stars

I have no experience with this type of system so very much a novice. The manual is a bit overwhelming however I was advised to start with the five step quick start which was helpful. We don't need all... See more

Rated 5 out of 5 stars

When the customer service answered my call he was friendly and courteous. I had an unusual request and he handled it without having to transfer me from one rep to the next. My customer service rep Chr... See more


Company details

  1. Phone and Internet Service
  2. Internet Service Provider

Written by the company

Since 1996 we have led the way as a proven business telecom provider, reliably serving over 200,000 entrepreneurs and small businesses. We are dedicated to helping our customers build their professional image and connect through innovative technologies to save time and money they can devote to addressing their audience and growing their reach.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(2,437)

172 reviews in the last 12 months

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Rated 5 out of 5 stars

Patience is a virtue

Technology makes me nervous so when explaining my problems ,I'm not always very clear and concise. But your representative was not only knowledgeable but patient and kind.

June 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Customer Service Experience

The customer service experience I received was stellar and I appreciate how far above and beyond Titus went to help me with my support call. Support is the pillar of most business and Freedom Voice understands that very well. Thank you again for the wonderful service.

June 5, 2025
Unprompted review

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