FreedomVoice Reviews 

2,445
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being extremely patient, professional, and always ready to help resolve everyday issues quickly. People deeply appreciate the smooth setup process and the clear, detailed guidance provided during their phone interactions. Consumers find the platform to be very simple to use, noting that representatives make communication effortless and completely straightforward. However, some customers also noted experiencing poor support, lengthy hold times, and unhelpful troubleshooting from certain agents. A few reviewers expressed frustration regarding dysfunctional features and unreturned phone calls when seeking urgent assistance.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

Staff

Consumers find staff to be positive, highlighting professional, helpful, and knowledgeable representatives.... See more

Service

Clients share positive opinions on service, highlighting professionalism, helpful representatives, and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that everything is really straightforward and... See more

Response time

People report positive experiences with response time, highlighting fast callbacks and timely answers to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable an... See more

Rated 5 out of 5 stars

The representative, Mercy S., was extremely attentive to what needed to be done. She went the extra mile to resolve my issue on the spot and made sure everything was perfect. Mercy found creative so... See more

Rated 5 out of 5 stars

I have no experience with this type of system so very much a novice. The manual is a bit overwhelming however I was advised to start with the five step quick start which was helpful. We don't need all... See more

Rated 5 out of 5 stars

When the customer service answered my call he was friendly and courteous. I had an unusual request and he handled it without having to transfer me from one rep to the next. My customer service rep Chr... See more


Company details

  1. Phone and Internet Service
  2. Internet Service Provider

Written by the company

Since 1996 we have led the way as a proven business telecom provider, reliably serving over 200,000 entrepreneurs and small businesses. We are dedicated to helping our customers build their professional image and connect through innovative technologies to save time and money they can devote to addressing their audience and growing their reach.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(2,445)

167 reviews in the last 12 months

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Rated 5 out of 5 stars

John was very knowledgeable about the…

John was very knowledgeable about the initial setup of my 800 business account, he was able to walk my through the entire process. He was very respectful and patiently with me as this was first account opening with FreedomVoice.

September 7, 2026
Unprompted review
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Rated 5 out of 5 stars

I had an AMAZING experience with Mercy!

I had an AMAZING experience with Mercy! She was patient, professional, extremely helpful. She even found two old numbers that I thought was jist lost in the system. She was very respectful and helped me resolved all my issues. I am very pleased with her and Freedom Voice. Thank you

August 31, 2026
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Rated 5 out of 5 stars

Today

Today, I spoke with a lady.Her name was Janet and she was so very kind. She helped me set up my fax System for my company also changed the email she was very self spoken in patient. And she made my day because it wasn't going well

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I’ve been using this service since 2013. This is over a decade uninterrupted, the service is flawless, and the customer service is phenomenal. Rarely is a company as dependable as this one.

-Mk

August 19, 2026
Unprompted review
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Rated 5 out of 5 stars

I started my service today.

I started my service today.

MariaGlenda answered my call with enthusiasm. She was efficient and went right to work to answer my questions. She even provided some additional information that was helpful in my set up.

I look forward to doing business with Freedom Voice!

August 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Review

Hello, your team always have excellent customer service. My request was to cancel the service foe now. I'm not ready to use the service.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support experience

Excellent, quick, clear diagnosis of the issue. Resolved in a matter of minutes. I've been with FreedomVoice for at least eight years and have had nothing but excellent experiences with their support team!

July 29, 2026
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Rated 5 out of 5 stars

I have been having this company for…

I have been having this company for long time, but lately I had to do some changes and I ended up making everything worse, I called today and the person that helped me took the time to check extension by extension and everything else I had messed up, she fixed it all in one phone call! Thank you! My phone system is up and running! 👍👍 ⭐ ⭐ ⭐ ⭐ ⭐

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

The customer service rep was thorough…

The customer service rep was thorough in her answers, I had multiple things I needed help with and she helped me with each one with no problem. She was polite and very knowledgeable. She helped alleviate a headache I had due to these issues.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience

I had an amazing experience! The representative who helped me was incredibly kind, patient, and professional from start to finish. She took the time to answer all of my questions, never made me feel rushed, and made the entire process easy to understand. Customer service like this is hard to find these days, and she truly went above and beyond to make sure I was taken care of. Because of her, I felt confident moving forward with my business setup. Thank you for providing such outstanding service I highly recommend this company!"

July 27, 2026
Unprompted review

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