FreedomVoice Reviews 

2,436
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the dedicated support team for being exceptionally patient, friendly, and extremely knowledgeable when handling setup questions. Everyday people note that representatives take their valuable time to provide clear explanations, ensuring that even complicated processes feel easy and completely stress-free. Some reviewers were not happy with certain technical features, mentioning that the online system or fax services frequently failed to work properly. A few other people also felt that customer support could be inconsistent, noting long hold times, unhelpful responses, and frustratingly unreturned callbacks from representatives.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as knowledgeable, kind,... See more

Staff

People report positive experiences with staff, highlighting helpful, kind, and knowledgeable representatives.... See more

Service

Customers consistently note positive experiences with service, highlighting a general consensus of... See more

User experience

Users describe positive interactions with user_experience, highlighting that everything was really... See more

Response time

Consumers find response time to be exceptionally positive, highlighting quick callbacks and fast answers to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable an... See more

Rated 5 out of 5 stars

The representative, Mercy S., was extremely attentive to what needed to be done. She went the extra mile to resolve my issue on the spot and made sure everything was perfect. Mercy found creative so... See more

Rated 5 out of 5 stars

I have no experience with this type of system so very much a novice. The manual is a bit overwhelming however I was advised to start with the five step quick start which was helpful. We don't need all... See more

Rated 5 out of 5 stars

When the customer service answered my call he was friendly and courteous. I had an unusual request and he handled it without having to transfer me from one rep to the next. My customer service rep Chr... See more


Company details

  1. Phone and Internet Service
  2. Internet Service Provider

Written by the company

Since 1996 we have led the way as a proven business telecom provider, reliably serving over 200,000 entrepreneurs and small businesses. We are dedicated to helping our customers build their professional image and connect through innovative technologies to save time and money they can devote to addressing their audience and growing their reach.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(2,436)

171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

The Customer Service representative…

The Customer Service representative that I spoke to was extremely polite and helpful. She was very knowledgeable and her willingness to help complete my task was extremely appreciated.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

John was my Customer Service…

John was my Customer Service Representative who is very knowledgeable, professional and kind. He quickly expedited my order with the utmost courtesy and professionalism! He made my day by being a kind, knowledgeable , professional PERSON and I want HIM to know to just keep up the good work! You never know how you made someone feel in the moment just by simply being kind, professional, knowledgeable, patient, respectful etc..! Thank you John! Blessings to you

February 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Best Customer Service Experience

f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable and made a complex setup feel easy. No stress, no confusion—just pure professionalism. I give her 1,000 stars! I’m launching my new company, E Blast Cleaning, and thanks to her, my 'front office' sounds like a million dollars. Ask for her by name👏☺️

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer care


Great customer care ! I needed to change my credit card number on file and was able to do that quickly with a very experienced representative.

February 17, 2026
Unprompted review
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Rated 5 out of 5 stars

It's service after the sale that matters

When the customer service answered my call he was friendly and courteous. I had an unusual request and he handled it without having to transfer me from one rep to the next. My customer service rep ChristianDavid was very knowledgeable. I can say after my call I was extremely happy with customer service. I would highly recommend Freedom Voice Services.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Your service does not work

Your service does not work. I should not have to uninstall and reinstall your app just to make phone calls. Despite multiple calls to support, I am repeatedly told a supervisor will call me back that has never happened.I do not have time to wait around for callbacks that never come. This phone is critical to my work helping fire victims, and people cannot reach me because your service is unreliable.I am paying for a service I cannot use and receive nothing from. This is unacceptable.
Either fix this immediately, issue a credit/refund, or cancel my service without penalty. I expect direct contact, not another ticket that goes nowhere.

February 10, 2026
Unprompted review

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