Freelancer Reviews 

19,906
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 3,226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the dedicated support team is exceptionally professional, extremely polite, and consistently guides new users very smoothly through the entire onboarding process. People really appreciate how quickly helpful agents resolve technical difficulties and answer any complex questions with great patience, clear communication, and dedication. However, some reviewers were not happy with customer support response times when experiencing urgent problems, communication gaps, or unexpected delays. A few users also noted ongoing challenges regarding account access, platform changes, and technical issues that made getting timely professional assistance quite difficult.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, professional, and friendly... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being helpful,... See more

User experience

Users describe positive interactions with user experience, highlighting helpful support and smooth onboarding... See more

Service

Reviewers highlight positive aspects of service, praising the safe and professional environment along with an... See more

Response time

Customers had positive experiences with response time, noting that issues were often resolved in less than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was face problem about my contest prise money. after i talk freelancer support they quickly solve it. I am happy to work here freelancer . com they are friendly and cooperative also support assistan... See more

Rated 5 out of 5 stars

I’m currently working on an hourly project that was accepted at $12 CAD/hour for 40 hours per week. However, my Freelancer time tracker was still capped at 10 hours per week, even after I had... See more

Company replied

Rated 5 out of 5 stars

I have few problems Lance B assist me and let me know the solution 100 percent satisfied with the experience. thanks again Lance B

Rated 5 out of 5 stars

I would like to especially thank Danette O for her excellent support and guidance throughout the onboarding process. She explained everything clearly and professionally, making the entire process smoo... See more

Company replied


Company details

  1. Business to Business Service

Written by the company

Ten-time Webby award-winning Freelancer.com is the world’s largest freelancing and crowdsourcing marketplace by total number of users and projects posted. Over 24 million registered users have posted more than 12 million projects and contests to date in over 950 areas as diverse as website development, logo design, marketing, copywriting, astrophysics, aerospace engineering and manufacturing. Freelancer Limited is listed on the Australian Securities Exchange under the ticker ASX:FLN.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

20K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(19,906)

3,131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a good experience with the…

I had a good experience with the Freelancer.com support agent who helped me through the profile verification process. She took time to understand my situation, explained available options clearly, plus helped me figure out how to continue with my existing profile.

The support was professional, patient, responsive, plus useful throughout the process. I especially appreciated the help regarding my individual profile, business licence, verification requirements, plus keeping my existing work history.

Thank you for the support and guidance.

September 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Lance B

Lance B. was helpful, professional, and clear throughout the support process. He documented my concerns accurately, confirmed that the contest cancellation would not negatively affect my account, and explained the outcome clearly. I appreciate his assistance.

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

I was face problem about my contest…

I was face problem about my contest prise money. after i talk freelancer support they quickly solve it. I am happy to work here freelancer . com they are friendly and cooperative also support assistant are very friendly and cooperative.

September 6, 2026
Unprompted review
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Rated 5 out of 5 stars

It was a great experience

It was a great experience, I was very nervous at the first but the Barry sir was so good He makes me feel very comfortable answering all the questions. Overall good experience with him!

September 4, 2026
Unprompted review
Rated 2 out of 5 stars

I have experience in data entry job…

I have experience in data entry job work from home can I work with you

September 5, 2025
Unprompted review
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Reply from Freelancer

Thank you for your feedback! We noticed your review was negative and wanted to check if it might have been submitted by mistake. We would greatly appreciate it if you could consider updating your feedback, or feel free to contact us if you need any further assistance. Thank you!

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Rated 5 out of 5 stars

A Professional and Valuable Platform for Freelancers

I have had a very positive experience with Freelancer.com. The platform has helped me connect with clients from different countries, participate in professional projects, and build valuable working relationships.

I appreciate the way Freelancer.com provides a structured environment for communication, project management, payments, file delivery, and freelancer protection. I have also found the support team helpful when I needed clarification regarding platform policies and the correct way to handle project-related matters.

The platform has played an important role in developing my freelance career and giving me access to opportunities that I would not easily find elsewhere.

There is always room for improvement in any large platform, but overall my experience has been positive and professional. I appreciate the service and hope Freelancer.com continues improving the experience for both freelancers and clients.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Scarlet for helping me out fr.

First time Freelancer user and trust me, it was a lot but all thanks to the support staff. Scarlet was really helpful. Had my funds locked due to security issues. Lol, I thought it would take days to be resolved only for resolution to come in less than 10 minutes. Thanks team.

September 5, 2026
Unprompted review
Rated 1 out of 5 stars

I being payed attention to and was…

I being payed attention to and was wonderful

September 5, 2026
Unprompted review
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Reply from Freelancer

Good day!

We've sent an RFI(Request for Information) to you so that we may be able to dig deeper regarding your concern. Kindly respond the RFI.

Alternatively, we'd like to suggest that you contact us at support@freelancer.com, and tell our chat agent or indicate on your ticket that you already have a Trustpilot review and that you’re instructed to contact them for assistance. Give them the exact issue that you have here, so we can have an easier way to connect and sort your queries.

Hope to hear from you soon.

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Rated 5 out of 5 stars

Penny was really helpful with my issue

Penny was really helpful with my issue. She understood my concern right away and resolved everything quickly and correctly. She was very kind, patient, and professional throughout the whole process. I really appreciate the support and the way she handled my case. Thank you so much, Penny!

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

the support was good

the support was good, but onboarding..bids,0 bids for users that dont pay alot to get ranked and verified, seems like alot of bots in the website and not much actual work to be given..

September 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Professional DevOps and Cloud Solutions

Experienced DevOps and Cloud Engineer specializing in AWS, Azure, GCP, Kubernetes, Docker, Terraform, CI/CD, Linux, automation, monitoring, and production infrastructure. I focus on reliable deployments, cloud optimization, security, scalability, and long-term infrastructure support.

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

I was working on a workbook for Sunday…

I was working on a workbook for Sunday School, Christian education. I wanted it to look polished and professional. I was assured they could accomplish that. After a week of back and forth changes and adjustments and $600. it was still a mess. Honestly it wasn't that complicated...I just wanted ares highlighted in blue and every time they came back black. I finally sent her a blue balloon clip art. I ordered a proof copy and it was awful. I am not sure she spoke English well enough to do what I was asking. Every time I asked her to fix something, she said it was done, but wasn't. What a waste of money.

August 24, 2026
Unprompted review
Freelancer logo

Reply from Freelancer

We’re sorry to hear about your experience.

We've sent an RFI(Request for Information) to you so that we may be able to dig deeper regarding your concern. Kindly respond the RFI.

Alternatively, we'd like to suggest that you contact us at support@freelancer.com, and tell our chat agent or indicate on your ticket that you already have a Trustpilot review and that you’re instructed to contact them for assistance. Give them the exact issue that you have here, so we can have an easier way to connect and sort your queries.

Hope to hear from you soon.

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