Freeola & GetDotted Reviews 372

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers consistently praise the service for being friendly, quick, and budget-friendly, often highlighting the knowledgeable support staff. People appreciate the efficiency of installations and the professionalism of engineers, noting that everything is left neat and tidy. Reviewers also value the quick response times and helpful explanations received, feeling that the company is genuinely on their side. However, some customers were dissatisfied with service outages, particularly regarding email and website hosting, which caused significant business interruption and inconvenience. These individuals reported issues with vague status updates and a lack of clear information on service restoration. A few other people also felt that the website builder was awful and that the company's transparency regarding service limitations, especially for "free" offerings, was lacking.

What people talk about most

Service

People report ambiguous experiences with service. Many customers praise the excellent, friendly, quick, and... See more

Website

Consumers find website experiences to be ambiguous. Some reviewers report significant issues with domain... See more

Response time

Reviewers mention ambiguous feedback about response times. Some customers praise quick replies, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yet again service outage - really not good enough for businesses dependent on online sales, and again no emails. This is now twice within 6 months and would indicate Freeolamail is not a reliable prov... See more

Company replied

Rated 5 out of 5 stars

Such a friendly, quick, budget-friendly and knowledgeable service! So refreshing to have a call answered within seconds and to speak to someone who instantly knows what you're talking about. Just had... See more

Company replied

Rated 5 out of 5 stars

I use Freeola for my domains and my Broadband and wouldn't go back to anyone else for either. I've never had any problem lsnwothbusage and most importantly their customer service is second to one.... See more

Rated 5 out of 5 stars

Freeola has hosted two sites for me for very many years. Always extremely reliable. On the very few times I've had to ask for help - usually when it wasn't even their problem, they've been very quick... See more


Company details

  1. Internet Provider
  2. Internet Service Provider
  3. Web Hosting Company

Information provided by various external sources

Freeola is a UK internet service provider offering high-quality, low-cost internet services. Whether you're a business, club or family, setting up your website and email for everybody is easy. It costs just a few pounds each month with Freeola’s fast, reliable, unlimited services. We even include free email and unlimited web-site options with some of our products or broadband packages. In addition to web hosting and email on all of your devices, Freeola offers an easy-to-use website builder complete with unlimited hosting, a set of top-class internet security products and a worldwide webmail platform. Plus, don't miss our broadband connections without commitment, superfast broadband with unlimited data, and cheap domain names from GetDotted.com (part of Freeola).


Contact info

4.1

Great

TrustScore 4 out of 5

372 reviews

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Rated 5 out of 5 stars

I've been with quite a few domain…

I've been with quite a few domain hosts, many were flaky, hard work, freeola have always been responsive, very few issues, to be honest, and have become considerably better over the years.
I think I have 10-15 domains, and three websites, and more to do, there's been no hitches.
Good value, too!

September 27, 2023
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Rated 5 out of 5 stars

Having been with freeola for 16 or 17…

Having been with freeola for 16 or 17 years now, I always found support staff to be friendly and helpful. No waiting and trying for hours to get through. I have always been speaking some within minutes. BTW, I believe yesterday to have been only the 4th or 5th time I've need to ring. Thanks freeola!

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

5 Star Freeola !!

Freeola are professional and have hosted a number of my web sites, the helpdesk team are always friendly and helpful.
Five star service, reliability and great value for money!!

July 12, 2024
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Rated 5 out of 5 stars

Two Decades of Great Service

I have been using Freeola for 20 years.
In all that time I have had no issues with the delivery of their services.
The response to queries is immediate.
I have no qualms recommending Freeola

August 7, 2024
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Rated 5 out of 5 stars

10 plus years of great service

10 plus years of their hosting my domains and emails. Only 2 minor problems in that time, one of which was my fault. Resolved quickly after contacting their help/support team. Will stay for the long term due to reliability and support given. Oh, and the pricing is very fair for the service given.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Freeola are always ahead of the game

Freeola are always ahead of the game, early and well informed information regarding price increases, any service outages and their pricing is incredibly competitive and reasonable for email client and web hosting.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

I receive regular update emails

I receive regular update emails. I have an automatic renewal for my domain which is discounted when I choose a longer term.
I have always found Freeola to be a reliable company to deal with.

August 7, 2024
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Rated 5 out of 5 stars

Have been with Special Reserve/Freeola…

Have been with Special Reserve/Freeola for many years. Their service in all areas has been excellent at all times. Customer service is exemplary and second to none for 'going that little bit further'. Thoroughly recommend Freeola and GetDotted.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have used Freeola for many years and they have always provided an excellent and affordable service. The U.K based support is very friendly and helpful. I have never been tempted to go elsewhere.

August 7, 2024
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Rated 5 out of 5 stars

Been with Freeola so many years

Been with Freeola so many years and have had very few problems. Service has been very reliable, to the extent I have not had to contact the help line. THe cost is reasonable.

August 7, 2024
Unprompted review

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