Freeola & GetDotted Reviews 372

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers consistently praise the service for being friendly, quick, and budget-friendly, often highlighting the knowledgeable support staff. People appreciate the efficiency of installations and the professionalism of engineers, noting that everything is left neat and tidy. Reviewers also value the quick response times and helpful explanations received, feeling that the company is genuinely on their side. However, some customers were dissatisfied with service outages, particularly regarding email and website hosting, which caused significant business interruption and inconvenience. These individuals reported issues with vague status updates and a lack of clear information on service restoration. A few other people also felt that the website builder was awful and that the company's transparency regarding service limitations, especially for "free" offerings, was lacking.

What people talk about most

Service

People report ambiguous experiences with service. Many customers praise the excellent, friendly, quick, and... See more

Website

Consumers find website experiences to be ambiguous. Some reviewers report significant issues with domain... See more

Response time

Reviewers mention ambiguous feedback about response times. Some customers praise quick replies, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yet again service outage - really not good enough for businesses dependent on online sales, and again no emails. This is now twice within 6 months and would indicate Freeolamail is not a reliable prov... See more

Company replied

Rated 5 out of 5 stars

Such a friendly, quick, budget-friendly and knowledgeable service! So refreshing to have a call answered within seconds and to speak to someone who instantly knows what you're talking about. Just had... See more

Company replied

Rated 5 out of 5 stars

I use Freeola for my domains and my Broadband and wouldn't go back to anyone else for either. I've never had any problem lsnwothbusage and most importantly their customer service is second to one.... See more

Rated 5 out of 5 stars

Freeola has hosted two sites for me for very many years. Always extremely reliable. On the very few times I've had to ask for help - usually when it wasn't even their problem, they've been very quick... See more


Company details

  1. Internet Provider
  2. Internet Service Provider
  3. Web Hosting Company

Information provided by various external sources

Freeola is a UK internet service provider offering high-quality, low-cost internet services. Whether you're a business, club or family, setting up your website and email for everybody is easy. It costs just a few pounds each month with Freeola’s fast, reliable, unlimited services. We even include free email and unlimited web-site options with some of our products or broadband packages. In addition to web hosting and email on all of your devices, Freeola offers an easy-to-use website builder complete with unlimited hosting, a set of top-class internet security products and a worldwide webmail platform. Plus, don't miss our broadband connections without commitment, superfast broadband with unlimited data, and cheap domain names from GetDotted.com (part of Freeola).


Contact info

4.1

Great

TrustScore 4 out of 5

372 reviews

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Rated 5 out of 5 stars

A great service from Freeola

I’ve used Freeola for my 2 domains and multiple email addresses for many years. I’ve never had any problem at with it, the email forwarding works flawlessly.

August 6, 2024
Unprompted review
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Rated 5 out of 5 stars

I've been a Freeola customer for about…

I've been a Freeola customer for about 18 years and have always been impressed with the service. I still have one of my original five addresses when I had a business before I retired and I am still pleased with it.

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Love this company - Superb support team

Would highly recommend.

Have been with Freeola since the very beginning when they were started as the internet arm of the Special Reserve games shop over in Sawbridgeworth. Some 30+ years ago.

Have never had a reason to leave. They host my domains, websites, email for both personal and business as well as providing my home broadband. They are well priced and provide a good service. Am a fussy sod so for me to stay this long - they must be doing something right!!

Only issues I’ve ever had are with broadband - and their support team were supremely quick in helping me locate the issue. Which turned out to be a cabling issue at my house.

Yes you could probably get cheaper. Some slap dash no support outfit ;-) But with Freeola you’re buying into a knowledgeable team who can help and support your internet endeavours.

June 20, 2024
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Rated 5 out of 5 stars

Reliable Service

Reliable, economical, supportive and helpful. Have been a customer for over 15 years and no plans to change.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Have been with Freeola for many years

Have been with Freeola for many many years and have found their service to be second to none. The tech guys are excellent as are customer services. Replies are always prompt and accurate. We buy all of our domain names through Get Dotted too - again fast service. Highly recommended.

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Stress-free domain hosting

I've been with Freeola for over 20 years and have not had a single problem or issue in that time. Their communications are clear and timely, keeping me up to date on any actions I need to take to keep my domains and associated email addresses secure and functioning well.

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

25 years of great service

Always had great service from Freeola in about 25 years. I have several domain names hosted by Freeola and many email addresses at low cost.

August 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent company!

I have my website, my email pro service and most recently, my VOIP 'landline' telephone number all hosted by Freeola. I have been using them for various things for 24 years, and they have always provided an excellent service, and are very helpful with any enquiries or problems - not that there have been any significant problems in all that time! I can thoroughly recommend them to any prospective customers.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic…

I have been using Freeola for more than 20 years, helpful, always contactable, totally trustworthy. Would not even consider going anywhere else, no need.

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

The Freeola service was easy to set up and has worked without any problems. It is also cheaper than a landline and many other VoiP providers.

August 6, 2024
Unprompted review
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Rated 5 out of 5 stars

so far ...so good!

so far ...so good!

took my service over when Gahindi.net decided to charge stupid fees..
easy migration... oK I pay now but then now we pay for everything
Super helpful!
101% customer service

July 1, 2024
Unprompted review

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