Freeola & GetDotted Reviews 372

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers consistently praise the service for being friendly, quick, and budget-friendly, often highlighting the knowledgeable support staff. People appreciate the efficiency of installations and the professionalism of engineers, noting that everything is left neat and tidy. Reviewers also value the quick response times and helpful explanations received, feeling that the company is genuinely on their side. However, some customers were dissatisfied with service outages, particularly regarding email and website hosting, which caused significant business interruption and inconvenience. These individuals reported issues with vague status updates and a lack of clear information on service restoration. A few other people also felt that the website builder was awful and that the company's transparency regarding service limitations, especially for "free" offerings, was lacking.

What people talk about most

Service

People report ambiguous experiences with service. Many customers praise the excellent, friendly, quick, and... See more

Website

Consumers find website experiences to be ambiguous. Some reviewers report significant issues with domain... See more

Response time

Reviewers mention ambiguous feedback about response times. Some customers praise quick replies, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yet again service outage - really not good enough for businesses dependent on online sales, and again no emails. This is now twice within 6 months and would indicate Freeolamail is not a reliable prov... See more

Company replied

Rated 5 out of 5 stars

Such a friendly, quick, budget-friendly and knowledgeable service! So refreshing to have a call answered within seconds and to speak to someone who instantly knows what you're talking about. Just had... See more

Company replied

Rated 5 out of 5 stars

I use Freeola for my domains and my Broadband and wouldn't go back to anyone else for either. I've never had any problem lsnwothbusage and most importantly their customer service is second to one.... See more

Rated 5 out of 5 stars

Freeola has hosted two sites for me for very many years. Always extremely reliable. On the very few times I've had to ask for help - usually when it wasn't even their problem, they've been very quick... See more


Company details

  1. Internet Provider
  2. Internet Service Provider
  3. Web Hosting Company

Information provided by various external sources

Freeola is a UK internet service provider offering high-quality, low-cost internet services. Whether you're a business, club or family, setting up your website and email for everybody is easy. It costs just a few pounds each month with Freeola’s fast, reliable, unlimited services. We even include free email and unlimited web-site options with some of our products or broadband packages. In addition to web hosting and email on all of your devices, Freeola offers an easy-to-use website builder complete with unlimited hosting, a set of top-class internet security products and a worldwide webmail platform. Plus, don't miss our broadband connections without commitment, superfast broadband with unlimited data, and cheap domain names from GetDotted.com (part of Freeola).


Contact info

4.1

Great

TrustScore 4 out of 5

372 reviews

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Rated 5 out of 5 stars

Great Customer Service

I've been with Freeola for nearly 25 years. I've had very few problems in that time, but when I've needed their customer service it's always been unbeatable for speed, efficiency and going above and beyond the call of duty.

July 24, 2024
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Rated 5 out of 5 stars

Trusted and good value

I like and trust freeola to provide me with good value web site / domain services. I have used them for a long while and they have never let me down. On the one occasion I had a technical problem, support were very knowledgable and helpful to resolve my issue

August 6, 2024
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Rated 5 out of 5 stars

Great email and hosting services

Great email and hosting services with tools suited to my (limited) level of competency. Support experiences have always been great. Swift response from people who, refreshingly, actually know what they’re talking sbout!

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

A very satisfied Freeola customer for 30 years!!

I have been a very satisfied customer of Freeola for more than 30 years - for our own domain name and email accounts and also setting up a website.

What makes Freeola brilliant is that there is always a friendly voice at the end of the phone when you have a query, who can sort any problem you might have.

August 6, 2024
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Rated 5 out of 5 stars

Always prompt service….

Always prompt service….
and great value for domain addresses and broadband and VoiP options
It’s a pity that fibre isn’t available in my road yet as a superfast network connection would make the package complete

August 6, 2024
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Rated 5 out of 5 stars

Over 10 happy years and counting.

I have been with freeola for over 10 years using thier hosting services. Every problem i have had, most due to my own inexperiance, they have been extremely helpful and swift in tjeir responce.
I would not hesitate to ecommend them.

August 6, 2024
Unprompted review

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