Been with Freestart for years but had no functioning email for over 4 weeks now and the effect its having an my business is terrible. Legal documents are not being received having an impact on my clie... See more
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We did have problems initially with getting this mobile friendly site up and running, it has only been running very recently and there have still been some teething problems. But I have to say tha... See more
Company replied
The web site is not as good as I had hoped nor is their commitment. our website is still not working correctly despite numerous phone calls. Five phone calls to get our Facebook and Twitter links ad... See more
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I can never get onto my website control panel without endless hassle. We apparently have to change our password every three months. However, everytime I go on it it says my login details are not ac... See more
Company details
Written by the company
Website Builder - Freestart empowering you to build your website anytime, anywhere and from any computer
Contact info
12 Lord Street, WN1 2BN, Wigan, United States
- 08447747777
- admin@freestart.com
- www.freestart.com
1.9
Poor
251 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Thank you Megan Freeman
Anything I needed was done in a flash!
What a helpful person.
Forever in your debt!!!!
Thanks again
February 22, 2016
Unprompted review
Reply from Freestart plc
Michael
Thank you so much for the kind words to one of our exceptionally talented design team, Megan. I will make sure that we pass these lovely words on from you.
It's fantastic to hear about individual members of staff that make a difference to our customers and their experience with us and we are very lucky to have such a wonderful team here and think it's important that individuals are rewarded for excellent service.
Thanks again Michael and should you need any further help or assistance please do not hesitate to contact us!
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
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Megan and Liam have made the switch seemless.
So far, so good.The switch over of my Domain name and the new site develpment has been seemless. I am happy to say that all worries/concerns that I had about changing from one company to another (freestart), have been smoothed away by them.
February 17, 2016
Unprompted review
Reply from Freestart plc
Angela
Thank you so much for the kind review. We understand that most of our clients have worries and concerns when moving over from another provider as it is the unknown and a lot of our clients have had bad experiences in the past with other providers.
With this in mind we do have systems in place to ensure that we make the transition as smooth as possible and it's great to know that this has worked well.
We are looking forward to building a strong relationship with you moving forward and helping you gain online success.
Kindest Regards
Janette Wynn
any occasion cakes
great service, amazing design when renewing it. very happy customer.
February 15, 2016
Unprompted review
Reply from Freestart plc
Hayley
Thank you for the lovely review and we are glad you are happy and can see you have been with us a number of years - thanks so much for your continued custom!
I know you will be aware of this by now but please do give us a call should you need anything at all and we look forward to continuing our great business relationship.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Prompt, friendly and professional support
Moving from another supplier, and looking to take on the responsibility for performing the maintenance of the website ourselves. We were nervous at first, but the support that we have received has consistently been of a high standard. Our questions are answered promptly and in full, at a level commensurate with our experience.
February 12, 2016
Unprompted review
Reply from Freestart plc
Thank you so much for the kind review.
We are so glad that you have been able to embrace the maintenance of your website with our help and we're here throughout your online journey - not just at the beginning.
It's great to hear that you feel that your questions are answered not only quickly but correctly.
Please do not forget where we are if you need any help or advice.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Great service
Love this company as they do what they say. There is no hard sell and they have a genuine interest in their clients.
I have been dealing with Megan Freeman, who built my website. She did a brilliant job and is always available for advice.
The after sales care is great unlike other companies who just want to sell their product then leave you to flounder.
I would recommend freestart to anyone wanting a website.
February 12, 2016
Unprompted review
Reply from Freestart plc
Thank you so much for the kind words.
We're thrilled you are so happy with the website and also the service. Our main aim is to ensure we provide a fantastic product but with an equally fantastic service!
Please remember we are here whenever you need us so do not hesitate to call for help with the website whether it being using our system or general online advice!
We look forward to continuing to work with you.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
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Footer construction
The staff are very efficient, approachable and knowledgeable. Their product knowledge is wonderful and their pleasant manner is great, especially for someone like me, whose knowledge of computers and websites is limited. Thanks.
February 11, 2016
Unprompted review
Reply from Freestart plc
Delia
Thank you so much for the kind review.
We're so glad you find the service meets your needs as obviously we want to help people make their online life easier!
Don't forget the support is ongoing so if there is any help or advice you may need please do not hesitate to contact us and we will be more than happy to help.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Great Experience
This Is my second website with Freestart, this time I had a domain but needed a completely new website, I provided text and photos and here we are again another new bright website for my other business.
I would recommend freestart to any one who needs a website for a small business. The team are great to deal with. Well done! You all deserve a gold star.
Lee at Findaskipper
February 11, 2016
Unprompted review
Reply from Freestart plc
Lee
Thank you so much for your lovely review. We are so happy that you are glad with both your websites from us and it's great to be able to help you gain a strong online presence for your business.
It's great to know you would recommend us to others and do let us know if you do this as we do have a refer a friend scheme!
Thanks once again and I will personally make sure they all get a gold star!
You know where we are if you need anything.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
The service was professional and efficiently carried out.
The Freestart web design concept is comparatively easy to understand and customer support service, paramount to back up any on going issues, knowledgeable and very friendly.
There is an inherent issue with the new platform, in my opinion, that is the inability to enlarge a product to view it as an individual item. My business is selling photographic prints and the new hover facility does very little to enable a potential customer to view an image larger in full detail.
The e-commerce facility works very well and provides a detailed email confirmation of any new order placed.
In terms of value for money I would rate Freestart very highly.
February 9, 2016
Unprompted review
Reply from Freestart plc
Tony
Thanks for the review, it is much appreciated. I am glad that you find the support we offer as part of the package to a high standard and am glad you find our system easy to use as ease of use and excellent customer support are part of our core mission statement!
I have noted the feature request for enlargement of photos on the new e-commerce system and because, as you are probably aware, the development of our product is all done within our offices I have forwarded this feedback to our development team to take a look at for you.
Thank you so much once again for the great feedback and we look forward to continuing working with you to achieve online success.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
getting greedy
we have been with Freestart for few years, i wont say anything about all the delay in doing what they said will do after taken money as most of you know what i mean, also I wont say anything about the phone calls we get to get more money for all sort .
.My problem is I only wanted to go with freestart as they told me I can upload my listing from Ebay to site direct which it worked for about 4 months then stopped, after many called was promised it will be sorted, anther 6 months gone and more payment made by me for anther better website, phone app, etc etc etc etc etc don't mind paying as long as I get what I want. last straw was today , a call from a very nice lady saying yes Ebay listing can be done now but we want £700 a site ( I have two sites with freestart )
again I must say I only chose you freestart because you told me I can upload my shop on ebay so why do I have to pay £1400.
very disappointed and feeling let down
January 12, 2016
Unprompted review
Reply from Freestart plc
Talal
My apologies that you have felt the need to write a review like this. After looking into this as an individual case and listening into the calls and looking into the communication back and forth I can see that indeed you were quoted the amount stated but this also included an upgrade to your e-commerce website as well as the ebay import included in this as part of the package.
Therefore in the case I am going to personally speak to the development team and find out what costs would be involved in being able to pull the information for you from ebay and will come back to you within the next 24/48 hours.
I am concerned as the ebay listing historically has only ever been in test mode with certain clients and from the history on your account I need to be able to see if this was working then what has prevented this to suddenly stop.
I can see that you have indeed been offered upgrades to your account which you have purchased and additional products which are all live on file - if you are struggling accessing these I will confirm with you in my communication how to access these.
I look forward to catching up with you in the next 24/48 hours and hope to resolve any issues you may have.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
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Quick friendly and efficient
I have been impressed with Freestart's quick, friendly and efficient service. Amy Connah in particular helped me a great deal to set up my new website. Nothing was too much trouble for her and I am very happy with the result.
January 11, 2016
Unprompted review
Reply from Freestart plc
Tracy
Thank you so much for the lovely review and I have congratulated Amy on a job well done! I am glad you have the website set up and running and I am thrilled you found the help with set up to a high standard - as this is what we specialize in, hopefully making your life as easy as possible.
Thanks once again for the feedback and we look forward to working with you and getting some online success!
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
outstanding
Well Megan and Suzanne and the rest of the dedicated team what can I say, you have been a brilliant support thank you you are all an asset to Freestart thank you so much for your professional attitude to my many questions and queries and for answering and replying to my emails so promptly.
December 16, 2015
Unprompted review
Reply from Freestart plc
Amanda
Thank you so much for the kind review - it's great to hear such positive feedback - especially about individual team members.
The dedicated customer design liaison team has been put in place to ensure the build of your website is smooth and I am so glad that this has worked well for you and you feel that you have had a prompt service! This is what we aim for.
We welcome you on board as a customer and look forward to working together with you to maximize your online success
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Happy in the end
Originally had a website with Wix - where I built my own site and I could make changes as and when.
I was called by Freestart and decided to give them a go. It took a while to get the website looking how I wanted it to. It has been a bit strange having to get used to not being able make changes as I please.
Megan has been brilliant persevering with me until I felt my site was right.. brilliant support, quick and fast replies when needed.
Thanks Freestart
December 2, 2015
Unprompted review
Reply from Freestart plc
Hi There
Thanks so much for the review - we appreciate clients taking the time to give us feedback on our services and products.
I am so glad you are now happy with the end result of your site and we agree that Megan is fantastic as one of web designers! Please do remember we can provide help and support on how to make changes to your website through your very own control panel so please do not hesitate to contact us should you need any help or guidance. Just call our support team as it's all included in your package.
Thanks once again for your time it's much appreciated and we look forward to working with you to help you get online success!
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Service Levels
Been with them for some time but since they got larger their service has declined except for regular calls to add another service or a charge for adding something. Have fell off the chart and they are now asking for fees for optimisation, Facebook entry, mobile phone apps etc ..As well as a charge for upgrading to a template used by newer customers
Have advised I want to go to another smaller supplier where I can get a contact to speak to and am now informed that they want £25.00 per domain to transfer , which was not the case when I left the last company to go to them.
Will have to contact nominet to get advice as I am led to understand that they are permitted to make a nominal charge but not multiply it for every domain.
November 30, 2015
Unprompted review
Reply from Freestart plc
Peter
Many thanks for your time on the phone today, it was much appreciated as I know you are busy.
As we discussed I have emailed you my direct details to ensure that should you need any help or advice you can contact me directly.
I must apologize for the inconvenience caused by the wrong information being provided and please do not hesitate to contact me when the time is right to be able to help.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
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Amazing service
Thanks to Mike and I have a shiny new website cost to me a quarter of the price along with marketing support thank you very much.
November 17, 2015
Unprompted review
Reply from Freestart plc
Hi Francine
Thanks so much for the kind review regarding the service, the product and the price to your business.
We are over the moon that you are happy and welcome you on board as a Freestart customer.
Please don't forget now you are up and running with us the help and support does not stop there, included in your package is telephone support - meaning you can contact us for any help or advice in how to get the most from your website with us.
We look forward to a long and prosperous business relationship.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Changeover of website
Liam was very helpful and explained very well. I was a little disappointed with the draft sent through which had not taken on any of my comments. This has to be re-done several times by the design section. The price offered is very competitive and I look forward to seeing how we perform since changing from another provider.
November 13, 2015
Unprompted review
Reply from Freestart plc
Neil
Thanks for the reply and I am glad you found your initial consultation with Liam helpful. I am sorry you have found the initial preview of your website dis-satisfactory.
I can now see from our records that you have been working with the design team and that a preview has been sent out which I hope will meet with your approval.
Please do not forget that we are here should you need us and telephone support is included within your package as standard so if you need any help getting the most out of your website with us, please do not hesitate to contact us.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Ecstatic over my new website
I am over the moon with my new website, once I saw the website up and running I had a grin like a Cheshire cat. The team at freestart were great and very patient with me with all of my questions. I didn't really need to worry as have a great website now. Should you need a website then I would highly recommend FREESTART. Thanks to all of the team from Lee @ Tranquil Moments Domestic Services.
November 12, 2015
Unprompted review
Reply from Freestart plc
Lee
Thank you so much for the review and we are so pleased that you are happy with your website, after looking at it I can see why - it looks great! We are glad to have you on board as a customer and want to stress that we are here whenever you need us regarding any questions or queries and we have lot's of patience too! Telephone support is included in your package and don't be afraid to use it!
Thanks again and we look forward to working with you to help you get success from your website.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
New Website for: Garry Hall School of Motoring.
Ryan was very helpful in setting up my new website move from Yell. Com. To Freestart Plc. He listened to my website requirements & business needs, & put them all into action.
I would recommend anyone wanting an excellent service & a great deal to contact Ryan Finch, he was very professional,
"he listened to me, then made it happen".
No hidden surprises.
100% helpful.
Thank you,
Garry Hall School of Motoring.
October 26, 2015
Unprompted review
Reply from Freestart plc
Gary
Thank you for the kind review of our services and also of our Account Manager Ryan Finch. It's really good to hear that not only have we delivered the product but also you have had the product delivered with excellent customer service, which is our main aim.
We welcome you on board as a Freestart customer and don't forget we are here to help in any way we can and our support staff will be more than happy to assist to help you make the most from the site and get more business!
Thanks once again and we look forward to working with you.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
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Excellent service
We have used Freestart for 10 years now. They host our website & last year built us a new website which is wonderful. Any problems I have had they have they have sorted. Great service many thanks.
Lara & Ashley
Rubens
Blackpool
October 9, 2015
Unprompted review
Reply from Freestart plc
Lara and Ashley
Thank you so much for your lovely review - it's great to hear from such a long standing client of ours and we are so happy that you are pleased with the new website upgrade as we have invested a lot of time and care into creating these upgrades and making our website platform the best it can be for small businesses.
It's also great to hear that you also feel that the service is of a high level as this is what we aim for as a company and is reflected in our 87% renewal rate!
Thanks so much for your continued custom and anything we can help with please do not hesitate to contact us.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
I was cold called and totally mislead.
I received a call from this company telling me they could save me money on my website, after several calls I eventually gave my card details to the salesman and I was told that I had a 28 day cooling of period. Then a few days later I telephoned to request cancellation and a refund, I was told that I should send my request by email which I promptly done, I then received a phone call to ask why I wanted to cancel. I explained and was told my refund would be processed. Two weeks later I called again only to be told that I did not cancel within the 72 hour cancellation period so I am not entitled to a refund. I am now contacting trading standards as this is totally a con.
October 2, 2015
Unprompted review
Reply from Freestart plc
Mehmet
Thank you or your review.
We have contacted you separately re your refund and we apologize for any inconvenience caused. We acquire over 100 clients per week and have an excellent reputation on handling our customer issues and queries and appreciate you bringing this to our attention.
Our renewal rate over 87% is testament to the standard of service we provide and it is a shame you have not felt this was the case.
I look forward to hearing from you directly in reply to the email communication sent.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Very Un Happy
Freestart are the worst company to deal with, you call them, they do not bother to call you back, totally un interested in you as a customer.
They have held my card details without my consent, and removed £180 from my account, without a letter or email, or invoice.
I called them , and the manager is to busy, to call back, emailed admin still nothing .
I am cancelling my web store , and now seeking advise from trading standards and the FSA .
Think before you use them
Will use social media to sprees the word
29/10 2015 As of today our website is still live , had a email from freestart admin on the 1st Oct saying the site will be cancelled. Its still live, with customers trying to order goods.
Freestart do not do as they say...rubbish service.
October 1, 2015
Unprompted review
Reply from Freestart plc
Lester
Thanks for your time today with our Customer Support Manager and I am sorry that after being a customer with us for a number of years that you have felt the need to complain.
I know from speaking to our support manager that there was a misunderstanding on our part on how you wanted to make your renewal payment and I offer our apologies for the mistake. I know we have arranged a refund of the payment for you which will be back with you over the next 3-5 working days.
Thanks again for your time and feedback and if we can be of any further assistance please do not hesitate to contact us.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
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