The only thing I would like to change is to be able to see what damages other people have put down on the trailer. Can't see the use of me puting down damages that you are alredy aware of. Othervi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Next level experience. Booking, unlocking via bluetooth, bringing back, all hassle free and easily done in your phone. The value is incredible. I used to rent from the gas station before, but the pric... See more
Company replied
Great first experience, although the dedicated trailer wasn’t present. Nothing customerservice couldn’t handle: I was quickly designated to a available trailer (thanks Luc!). On leaving the original... See more
Company replied
I have rented trailers with them a couple of times and 90% percent of the times it works perfect. Sometimes they are little bit dirty or have minor issues. The app is great! Make sure to take pic... See more
Company replied
Company details
Written by the company
Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- www.freetrailer.dk
4.8
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
easy and quick pick-up of trailer
easy and quick pick-up of trailer
and very convieniently located right next to the builders merchant
only small negative comment is that app requires you to enter your drivers licence #
not the best thing to do on a mobile phone while standing next to the trailer in bright sunlight
so would be better if first booking alerted new users to this seperate from and BEFORE the actual collection of the trailer ;-)
July 23, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Michael,
Thank you for your review.
We're delighted to hear that you found the pickup process quick and easy and that the trailer's location next to the builders merchant was convenient for you.
We also appreciate your constructive feedback about entering your driver's licence number during collection. We'll be sure to share your feedback with our team as we continue improving the user experience for new customers.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
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Everything went perfect
Everything went perfect! Very cheap en easy to rent.
July 23, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Fransois,
Thank you for your review.
We're delighted to hear that everything went perfectly and that you found our service both affordable and easy to use. Making trailer rental simple, convenient, and great value for our customers is exactly what we aim for.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Easy process of renting
Easy process of renting, great customer service.
July 22, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Sebastian,
Thank you for your review.
We're delighted to hear that you found the rental process easy and that you had a great experience with our customer service. Providing a smooth and straightforward rental journey with helpful support is something we always strive for.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
It was quick and easy
July 22, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Rauhan,
Thank you for your review.
We're delighted to hear that you found the rental process quick and easy. Making trailer rental simple and efficient is exactly what we aim for, and we're glad you had a smooth experience.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Simply great onboarding + use
Simply great onboarding, super easy UI, good condition of trailer.
July 22, 2026
Unprompted review
Reply from www.freetrailer.com
Hi PLJ VP,
Thank you for your review.
We're delighted to hear that you had such a great experience from the very beginning. It's wonderful to know that you found the onboarding process and app easy to use, and that the trailer was in good condition. We always aim to make the entire rental journey as smooth and straightforward as possible.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
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Reply from www.freetrailer.com
Hi Baali,
Thank you for your review.
We're delighted to hear that you found our service very good and smooth. Providing a simple and hassle free trailer rental experience is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Hege,
Thank you for your review.
We're delighted to hear that you found our service easy and affordable. Making trailer rental simple, convenient, and accessible is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Good service
Good service, not 100% free but cheap and seamless experience.
July 21, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Not A Banana,
Thank you for your review.
We're happy to hear that you had a good experience with Freetrailer and found the service affordable and seamless. While some rentals include optional services such as rental insurance, and charges for more rental hours, our trailers can actually be rented free of charge fr a few hours by using Direct Pickup and opting out of the optional insurance.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Easy to use.
July 21, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Halvor,
Thank you for your review.
We're delighted to hear that you found our service easy to use. Making trailer rental simple and convenient is exactly what we strive for, and we're glad you had a positive experience.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
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Reply from www.freetrailer.com
Hi Frank,
Thank you for your review.
We're delighted to hear that you found our service easy to handle. Making trailer rental simple and convenient is exactly what we aim for, and we're glad you had a smooth experience.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Very easy and convenient
July 21, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Per,
Thank you for your review.
We're delighted to hear that you found our service very easy and convenient. Making trailer rental simple and accessible is exactly what we strive for, and we're glad you had a positive experience.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Great quality trailer
Great quality trailer; process was somewhat complicated but clear if you trust the system
July 20, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Monique,
Thank you for your review.
We're delighted to hear that you were happy with the quality of the trailer. We appreciate your honest feedback regarding the process. While our system may feel a little different at first, we aim to make each step clear and straightforward once you get familiar with it.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Excellent!!!
July 20, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Fredriz,
Thank you for your review.
We're delighted to hear that you had an excellent experience with Freetrailer. Your positive feedback means a lot to us and motivates us to continue providing a simple and reliable service.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
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Fantastic service all along
Super easy to use, reliable trailers and great customer service. Can highly recommend
July 20, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Jazz,
Thank you for your review.
We're delighted to hear that you had such a fantastic experience with Freetrailer. It's great to know that you found our service easy to use, our trailers reliable, and our customer service helpful. Your recommendation means a lot to us.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Simple and cheap
July 20, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Anders,
Thank you for your review.
We're delighted to hear that you found our service simple and affordable. Making trailer rental easy and accessible for everyone is exactly what we aim for.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Linda,
Thank you for your review.
We're delighted to hear that you found our service easy to use and great value for money. Making trailer rental simple, convenient, and affordable is exactly what we strive for, and we're glad you had a positive experience.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Easy to use thanks
July 18, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Martin,
Thank you for your review.
We're delighted to hear that you found our service easy to use. Making trailer rental simple and convenient is exactly what we strive for, and we're glad you had a great experience.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
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Perfect app.
July 18, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Volkan,
Thank you for your review.
We're delighted to hear that you think our app is perfect. We work continuously to make the rental experience as simple and convenient as possible, so it's great to know you had a positive experience.
We hope to see you again soon.
Best regards,
Freetrailer
Highly recommended!
Easy to use the app. The pickup was smooth and the instructions were clear. The trailer was in hood condition and they have a good routine for checking the condition of it!
July 18, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Anand,
Thank you for your review.
We're delighted to hear that you had such a positive experience with Freetrailer. It's great to know that you found the app easy to use, the pickup process smooth, and the instructions clear. We're also pleased that the trailer was in good condition and that you appreciated our routine for checking and documenting the condition of our trailers.
Thank you for your recommendation. We hope to see you again soon.
Best regards,
Freetrailer
Great first experience
Great first experience, although the dedicated trailer wasn’t present. Nothing customerservice couldn’t handle: I was quickly designated to a available trailer (thanks Luc!).
On leaving the original tennant of ‘our’ trailer crossed us: it’s all depending on the user’s courtesy, I guess…
July 18, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Geert,
Thank you for your review.
We're delighted to hear that your first experience with Freetrailer was a positive one. We apologise that your assigned trailer was not available when you arrived, but we're pleased that our customer service team, was able to quickly find a suitable solution for you. We'll be sure to pass on your kind words.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
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