Next level experience. Booking, unlocking via bluetooth, bringing back, all hassle free and easily done in your phone. The value is incredible. I used to rent from the gas station before, but the pric... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got the trailer from Elgiganten, Kungens Kurva. The trailer was in great shape and everything from Securitas wire to lock and Light worked great. Easy to fetch and return, since the parking position... See more
Company replied
Great first experience, although the dedicated trailer wasn’t present. Nothing customerservice couldn’t handle: I was quickly designated to a available trailer (thanks Luc!). On leaving the original... See more
Company replied
So increadibly smooth! Easy to find the nearest trailer of the kind we needed and good instructions in the app how to pick up and return. Also simple to add one extra hour when we realized we needed... See more
Company replied
Company details
Written by the company
Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- www.freetrailer.dk
4.8
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from www.freetrailer.com
Hi Luis Alberto,
Thank you for your review.
We're happy to hear that you found our service easy to use and convenient. We work hard to make the rental process as simple and seamless as possible.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
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Excellent service
Excellent service. Trailer in good condition, good app.
July 25, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Steffen,
Thank you for your review.
We're delighted to hear that you had an excellent experience with Freetrailer. It's great to know that you were happy with both the condition of the trailer and the app. Providing a reliable and easy to use service is always our goal.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Steyn,
Thank you for your review.
We're delighted to hear that you had a great experience with Freetrailer and that everything worked well. Providing a smooth and reliable rental experience is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Often totally fine trailers for a good price
I have rented trailers with them a couple of times and 90% percent of the times it works perfect. Sometimes they are little bit dirty or have minor issues.
The app is great! Make sure to take pictures before and after so you don't end up needing to pay for something that you didn't break
I usually skip insurence wich make it really cheap. I payed about 4€ for 3 hrs just now.
July 25, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Marcus,
Thank you for your review.
We're delighted to hear that you have had many positive experiences with Freetrailer and that you appreciate our app, the affordable prices, and the overall rental process. We also appreciate your honest feedback about occasional minor issues. Our goal is always to provide well maintained trailers, and feedback like yours helps us continue improving.
We appreciate your continued support and hope to see you again soon.
Best regards,
Freetrailer
Conveniently placed trailers and easy…
Conveniently placed trailers and easy to use app make hiring these trailers fairly seamless. Recommended.
July 25, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Gregor,
Thank you for your review.
We're delighted to hear that you found our trailer locations convenient and our app easy to use. Making the rental process as seamless and accessible as possible is exactly what we strive for. We truly appreciate your recommendation.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
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Reply from www.freetrailer.com
Hi Godfrey,
Thank you for your review.
We're delighted to hear that you had a great experience with Freetrailer. Providing a simple, reliable, and convenient rental experience is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Easy acces.👍🏼 pretty cool with…
Easy acces.👍🏼 pretty cool with Bluetooth lock 🔒😁
July 24, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Joven,
Thank you for your review.
We're delighted to hear that you found the access easy and enjoyed the convenience of our Bluetooth lock solution. We aim to make the rental experience as simple and user friendly as possible, and we're glad you had a great experience.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
App didn’t work at the time of pick up
App didn’t work at the time of pick up. No help was offered when phoning the helpline. Very disappointing experience and service
July 24, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Cecilie,
Thank you for your review.
We're very sorry that you experienced technical issues with the app at the time of pick-up. We can see that our colleague informed you that this was caused by a technical issue in the app, which unfortunately was not something that could be resolved at the time. Our Tech Team is already aware of the issue and is working on a fix.
We sincerely apologize for the inconvenience and disappointment this caused.
Best regards
Freetrailer
Great service and quality
July 23, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Kadir,
Thank you for your review.
We're delighted to hear that you were happy with both our service and the quality of our trailers. Providing a reliable and smooth rental experience is exactly what we strive for, and we're glad you had a great experience with Freetrailer.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
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Reply from www.freetrailer.com
Hi Helder,
Thank you for your review.
We're delighted to hear that you had a really good experience with Freetrailer. Providing a simple, reliable, and convenient service is exactly what we strive for, and we're happy to know that we met your expectations.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Easy and cheap!
July 23, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Cissi,
Thank you for your review.
We're delighted to hear that you found our service easy and affordable. Making trailer rental simple and accessible at a great value is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
It was easy and very good service
July 23, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Tadesse,
Thank you for your review.
We're delighted to hear that you found our service easy to use and that you had a great experience. Providing a smooth and reliable rental process is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Mathias,
Thank you for your review.
We're delighted to hear that you found our service easy, smart, and perfect. We always aim to make trailer rental as simple and convenient as possible, and we're happy that you had a great experience.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
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easy and quick pick-up of trailer
easy and quick pick-up of trailer
and very convieniently located right next to the builders merchant
only small negative comment is that app requires you to enter your drivers licence #
not the best thing to do on a mobile phone while standing next to the trailer in bright sunlight
so would be better if first booking alerted new users to this seperate from and BEFORE the actual collection of the trailer ;-)
July 23, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Michael,
Thank you for your review.
We're delighted to hear that you found the pickup process quick and easy and that the trailer's location next to the builders merchant was convenient for you.
We also appreciate your constructive feedback about entering your driver's licence number during collection. We'll be sure to share your feedback with our team as we continue improving the user experience for new customers.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Everything went perfect
Everything went perfect! Very cheap en easy to rent.
July 23, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Fransois,
Thank you for your review.
We're delighted to hear that everything went perfectly and that you found our service both affordable and easy to use. Making trailer rental simple, convenient, and great value for our customers is exactly what we aim for.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Easy process of renting
Easy process of renting, great customer service.
July 22, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Sebastian,
Thank you for your review.
We're delighted to hear that you found the rental process easy and that you had a great experience with our customer service. Providing a smooth and straightforward rental journey with helpful support is something we always strive for.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
It was quick and easy
July 22, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Rauhan,
Thank you for your review.
We're delighted to hear that you found the rental process quick and easy. Making trailer rental simple and efficient is exactly what we aim for, and we're glad you had a smooth experience.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
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Simply great onboarding + use
Simply great onboarding, super easy UI, good condition of trailer.
July 22, 2026
Unprompted review
Reply from www.freetrailer.com
Hi PLJ VP,
Thank you for your review.
We're delighted to hear that you had such a great experience from the very beginning. It's wonderful to know that you found the onboarding process and app easy to use, and that the trailer was in good condition. We always aim to make the entire rental journey as smooth and straightforward as possible.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Baali,
Thank you for your review.
We're delighted to hear that you found our service very good and smooth. Providing a simple and hassle free trailer rental experience is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Hege,
Thank you for your review.
We're delighted to hear that you found our service easy and affordable. Making trailer rental simple, convenient, and accessible is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
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