The only thing I would like to change is to be able to see what damages other people have put down on the trailer. Can't see the use of me puting down damages that you are alredy aware of. Othervi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Next level experience. Booking, unlocking via bluetooth, bringing back, all hassle free and easily done in your phone. The value is incredible. I used to rent from the gas station before, but the pric... See more
Company replied
Great first experience, although the dedicated trailer wasn’t present. Nothing customerservice couldn’t handle: I was quickly designated to a available trailer (thanks Luc!). On leaving the original... See more
Company replied
I have rented trailers with them a couple of times and 90% percent of the times it works perfect. Sometimes they are little bit dirty or have minor issues. The app is great! Make sure to take pic... See more
Company replied
Company details
Written by the company
Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- www.freetrailer.dk
4.8
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy good and cheap
Easy good and cheap. Not often you get all three!
Freetrailer is great
July 18, 2026
Unprompted review
Reply from www.freetrailer.com
Hi DB,
Thank you for your review.
We're delighted to hear that you found Freetrailer easy, affordable, and reliable. We love your comment that it's not often you get all three. That's exactly the experience we strive to provide, and we're thrilled that we delivered.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
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Very smooth
Very smooth, easy to understand, easy to use! Have used several times, will use it again, and recommend to others
July 17, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Marie,
Thank you for your review.
We're delighted to hear that you've had such smooth experiences with Freetrailer. It's great to know that you find our service easy to understand and easy to use. Your continued trust and your recommendation to others mean a great deal to us.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
It is easy to hire the trailer
It is easy and suitable to hire trailer through my trailer
July 16, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Esaw,
Thank you for your review.
We're delighted to hear that you found it easy and convenient to rent a trailer through our app. Making the rental process simple and accessible is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Chris,
Thank you for your review.
We're delighted to hear that you found our service easy and simple, and that the trailer was well maintained. We work hard to keep our trailers in great condition while making the rental process as smooth as possible.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
Easy and good price
Easy and good price. Install app in advance and keep drivers license ready by pick-up.
July 15, 2026
Unprompted review
Reply from www.freetrailer.com
Hi M.Wannin,
Thank you for your review.
We're delighted to hear that you found our service easy to use and good value for money.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
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Great service
Great service. I even. Got surprised when I received a refund when not using all the hours I booked the trailer for.
July 15, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Henrik,
Thank you for your review.
We're delighted to hear that you had a great experience with our service. We believe our customers should only pay for the time they actually use, and we're glad you appreciated this feature.
We hope to see you again soon.
Best regards,
Freetrailer
Easy and super cheap rental
July 14, 2026
Unprompted review
Reply from www.freetrailer.com
Hi ,
Thank you for your review.
We're delighted to hear that you found our rental service easy and affordable. We work hard to make trailer rental simple, convenient, and great value for our customers.
Thank you for choosing Freetrailer.
Best regards,
Freetrailer
Great app and easy to use instructions
Great app and easy to use instructions. Very comforting to have a phonenumber in case of difficulty. I will use this again.
July 14, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Pernilla,
Thank you for your review.
We're delighted to hear that you found our app and instructions easy to use. It's also great to know that having access to our support team gave you extra peace of mind. We're always here to help if needed, and we're pleased to hear that you'll be using Freetrailer again.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
Just like always is fast and good…
Just like always is fast and good service 😍
July 14, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Alan,
Thank you for your review.
We're delighted to hear that you continue to have fast and positive experiences with Freetrailer. Your continued trust means a lot to us, and we're pleased that our service continues to meet your expectations.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
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Reply from www.freetrailer.com
Hi Johan,
Thank you for your review.
We're delighted to hear that you found our service very easy and convenient. Making trailer rental simple and accessible is exactly what we aim for, and we're glad you had a positive experience.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Very easy to use!
July 13, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Torkel,
Thank you for your review.
We're delighted to hear that you found our service very easy to use. Providing a simple and convenient rental experience is exactly what we strive for, and we're glad everything worked smoothly for you.
We hope to see you again soon.
Best regards,
Freetrailer
6-stars! Excellent!
Brilliant system! $5 for reservation, $7 for insurance and only after 3 hours $5/hour. Overtime is charged at same rate, undertime is even refunded. Clean system, clean trailers, clean app. Absolutely recommended! Treat these guys nice!
July 13, 2026
Unprompted review
Reply from www.freetrailer.com
Hi PW,
Thank you for your review.
We're thrilled to receive your fantastic feedback. It's wonderful to hear that you enjoyed both the concept and the flexibility of our pricing. We're also delighted that you found the app, the trailers, and the overall rental process clean and easy to use. Your recommendation and kind words truly mean a lot to us, and we especially appreciate your encouragement to other customers.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Perfect service
July 13, 2026
Unprompted review
Reply from www.freetrailer.com
Hi kisanet29,
Thank you for your review.
We're delighted to hear that you had a perfect experience with our service. Your kind words mean a lot to us and motivate us to keep delivering the best possible experience for our customers.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
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Super easy to rent😃
July 13, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Anders,
Thank you for your review.
We're delighted to hear that you found renting with Freetrailer super easy. Making the rental process simple and convenient is exactly what we aim for, and we're glad you had a great experience.
We hope to see you again soon.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Benno,
Thank you for your review.
We're delighted to hear that you had such a great experience and found everything easy from start to finish. Providing a simple and hassle free rental experience is exactly what we strive for.
We hope to see you again soon.
Best regards,
Freetrailer
Works like a charm!
July 13, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Federico,
Thank you for your review.
We're delighted to hear that everything worked like a charm! Making trailer rental simple, reliable, and convenient is exactly what we strive for.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Calle,
Thank you for your review.
We're delighted to hear that you had a great experience with Freetrailer. It's especially rewarding to know that you would recommend our service to others. Your support means a lot to us.
Thank you for choosing Freetrailer.
Best regards,
Freetrailer
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Reply from www.freetrailer.com
Hi Peter,
Thank you for your review.
We're delighted to hear that you enjoyed the Freetrailer concept and that you were happy with both the trailer and the service. It's great to know that everything went smoothly and met your expectations.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
Not just simple and convenient
Not just simple and convenient, their customer service is absolutely spot on. Quick, helpful and friendly. Thanks!
July 13, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Gustaf,
Thank you for your review.
We're delighted to hear that you found our service simple and convenient, and we're especially pleased that our customer service made such a positive impression. Providing quick, helpful, and friendly support is something we truly value, so your kind words mean a lot to our team.
Thank you for choosing Freetrailer.
Best regards,
Freetrailer
Faulty trailer.
The trailer I was given had a faulty electrical adapter and could not be connected. I returned the trailer but could not get the working one parked next to the faulty without a charge for "extra hours"... After 30 minutes this was resolved.
July 13, 2026
Unprompted review
Reply from www.freetrailer.com
Hi,
Thank you for your review.
We're sorry to hear about the issue with the electrical adapter and the inconvenience it caused. We understand that this was frustrating, especially when you had to spend extra time getting access to another trailer.
We appreciate you taking the time to share your experience, as feedback like yours helps us continue improving our service.
Best regards
Freetrailer
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