The only thing I would like to change is to be able to see what damages other people have put down on the trailer. Can't see the use of me puting down damages that you are alredy aware of. Othervi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Next level experience. Booking, unlocking via bluetooth, bringing back, all hassle free and easily done in your phone. The value is incredible. I used to rent from the gas station before, but the pric... See more
Company replied
Great first experience, although the dedicated trailer wasn’t present. Nothing customerservice couldn’t handle: I was quickly designated to a available trailer (thanks Luc!). On leaving the original... See more
Company replied
I have rented trailers with them a couple of times and 90% percent of the times it works perfect. Sometimes they are little bit dirty or have minor issues. The app is great! Make sure to take pic... See more
Company replied
Company details
Written by the company
Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- www.freetrailer.dk
4.8
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Electric fault repaired
Last time I used the trailer I reporter electrical problems and nok it was repared 🙂
July 7, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Mads,
Thank you for your review.
We're pleased to hear that the electrical issue you reported last time had been repaired before your next rental. Thank you for taking the time to report the problem, it helps us keep our trailers in good condition for everyone.
We appreciate your feedback and hope to see you again soon.
Best regards,
Freetrailer
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Excellent
Rented a trailer multiple times already. Very convenient and well-priced. Only had an issue once, which was resolved well by their customer service.
July 7, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Dani,
Thank you for your review.
We're delighted to hear that you've chosen Freetrailer multiple times and that you find our service convenient and well-priced.
It's also great to know that when you did experience an issue, our customer service team was able to resolve it to your satisfaction.
We truly appreciate your continued trust and look forward to helping you again.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Thomas,
Thank you for your review.
We're happy to hear that you found our service easy to use. Providing a simple and convenient experience is one of our main goals, and we're glad we could deliver.
We look forward to helping you again in the future.
Best regards,
Freetrailer
Super easy!
July 7, 2026
Unprompted review
Reply from www.freetrailer.com
Hi M,
Thank you for your review.
We're delighted to hear that you found our service super easy to use! Making trailer rental simple and convenient is exactly what we aim for.
We appreciate your feedback and hope to see you again soon.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Tony,
Thank you for your review.
We're delighted to hear that everything worked just fine for you! We appreciate your feedback and are glad we could provide a smooth and reliable experience.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
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Reply from www.freetrailer.com
Hi Paul,
Thank you for your review.
We're happy to hear that you had another problem-free experience with us. It's great to know that we continue to provide the reliable service you expect.
We look forward to helping you again next time!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Semuon,
Thank you for your review.
We're delighted to hear that you find our app useful and that you've had a great experience with it.
Your feedback means a lot to us, and we're happy we could make your trailer rental easy and convenient.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Mark,
Thank you for your review.
We're delighted to hear that you found our service to be an easy solution and that you appreciated our selection of trailers.
We work hard to offer convenient options for a variety of transport needs, and it's great to know that this made a difference for you.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Kasia,
Thank you for your review.
We're happy to hear that your experience was good and met your expectations. Providing a reliable and straightforward service is exactly what we strive for.
We appreciate your feedback and hope to see you again soon!
Best regards,
Freetrailer
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Reply from www.freetrailer.com
Hi Gaute,
Thank you for your review.
We're so pleased to hear that you like the concept and that it worked perfectly for you. Your kind words and support mean a lot to us.
We look forward to helping you with your next rental!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Wahid,
Thank you for your review.
We're happy to hear that you had a positive experience with our support team. Providing quick and helpful assistance is something we strive for, so it's great to know we could help when you needed us.
We appreciate your feedback and hope to see you again soon.
Best regards,
Freetrailer
All went smooth and hassle free
All went smooth and hassle free. Had to change pick up time, no problem, flexible. Excellent trailer and self-service.
July 3, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Carsten,
Thank you for your review.
We're delighted to hear that everything went smoothly and hassle-free. It's great to know that changing your pickup time was easy and that you appreciated the flexibility of our service.
We're also pleased that you were happy with the trailer and the self-service experience.
We look forward to helping you again next time!
Best regards,
Freetrailer
Super smooth experience
Super smooth experience. Support helped me change booking within 5 minutes because connector adapter was missing.
July 3, 2026
Unprompted review
Reply from www.freetrailer.com
Hi VL,
Thank you for your review.
We're delighted to hear that you had a smooth experience with us. It's great to know that our support team was able to quickly help you change your booking when you discovered the connector adapter was missing.
We're always here to help when unexpected situations arise.
Best regards,
Freetrailer
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Super intuitive app, great service
Super intuitive, the app walks you through every step. I have used their services 3 times already in 2 different countries and I absolutely love the concept and the quality of the service.
July 3, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Adrian,
Thank you for your review.
We're thrilled to hear that you've had such a great experience with our app and service. It's wonderful to know that you've successfully used Freetrailer in two different countries and that you enjoy both the concept and the quality of the service.
We truly appreciate your continued support and look forward to helping you again in the future.
Best regards,
Freetrailer
Great service!
I always use freetrailer. Good variety of trailers in many locations. Good prices and quick to hire thru the app
July 3, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Bilförsäkring,
Thank you for your review.
We're delighted to hear that you enjoy using Freetrailer and appreciate the wide selection of trailers, our many pickup locations, and the convenience of booking through the app.
It's great to know that our service continues to meet your expectations.
Best regards,
Freetrailer
Brand new trailer
Brand new trailer, lot of space on the parking lot, the App worked with no problem. Recommend this trailer
July 2, 2026
Unprompted review
Reply from www.freetrailer.com
Hi JTO
Thank you for your review.
We're delighted to hear that you had a great experience with one of our brand-new trailers! It's wonderful to know that the app worked smoothly, the pickup location was convenient, and that the trailer met your needs. We also truly appreciate your recommendation.
We look forward to helping you again whenever you need a trailer.
Best regards,
Freetrailer
Even got money back for returning eqrly
July 2, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Klant,
Thank you for your review.
We're pleased to hear that you had a great experience with Freetrailer.
We hope to see you again the next time you need a trailer!
Best regards,
Freetrailer
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Reply from www.freetrailer.com
Hi Marcus,
Thank you for your review.
Great to hear everything went smoothly and that you'd recommend our service.
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hi Karin,
Thank you for your review.
Great to hear you found it very easy to rent a trailer.
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hi,
Thank you for your review.
Good to hear you found our service so easy to use!
Kind regards,
Freetrailer
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