FreightPros Reviews 

256
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Overpriced, no responses on the ads that you post. All the drivers are with SAP record and a lot of violations.

Rated 2 out of 5 stars

Competitive prices. I did a terminal to terminal shipment from Grand Rapids, MI to Fort Smith AR. Both are decent sized cities with many many freight terminals. They did not tell me until after I h... See more

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Rated 1 out of 5 stars

Worst company I have ever had the pain of doing business with. They are deceitful, unethical, and lie directly to you. We were overcharged for services not received and when we tried to dispute, they... See more

Company replied

Rated 1 out of 5 stars

I do not recall even using this company to ship anything at all but somehow i get 275 removed from my bank account when if i shipped anything, it would have been 6 months prior to recieving this extra... See more

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1.7

Bad

TrustScore 1.5 out of 5

256 reviews

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1.7

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(256)

1 review in the last 12 months

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Rated 5 out of 5 stars

5 Star Company!

We have been using Freight Pros for a few years. It is very easy to choose a shipping company to meet our specific needs. If any kind of problem comes up, Freight Pros resolves the situation quickly and efficiently. 5 Star company all the way around!!

January 12, 2021
Unprompted review
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Rated 1 out of 5 stars

cheep price To start and then a charge you double Wouldn't use unless you want to get ripped off

Give you a cheap price to get their foot in the door And then A month Half later they charge you Almost double The price Would not use them

November 13, 2020
Unprompted review
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Reply from FreightPros

Hi Don. We're sorry you did not have a positive experience with our company. I looked at your account and found that the information you provided us when we quoted this was inaccurate; The weight was off by over 100 lbs and we were told this was delivering to a business when in fact it was a residence. The increase in weight and residential fees were communicated to you by our team prior to being invoiced. As a broker, we rely on you (our customer) to provide accurate information about shipments up-front, and rates do sometimes change if that information changes. If you have any questions, feel free to reach out to our team again.

Rated 1 out of 5 stars

I went with Freight Pros 2 weeks ago

I went with Freight Pros 2 weeks ago. My shipment quote said 3+ days to deliver. I stupidly booked with them. They picked up when scheduled and trucked my goods to Atlanta that same day. I thought good deal, they are moving it. My shipment proceeded to sit in Atlanta day after day for another 7 days. I was told to get it delivered within 7-10 days I had to pay a time critical charge of another $859 dollars. I had already paid $810 dollars to ship it up to Boston from Florida. No one would help me, they just said it was backlogged and they have marked it hot but unless I paid, they would not be able to do anything. They said they lacked drivers. I spent 800 plus dollars for my shipment to be delivered in 10 days. The quote said 3-5 days. I am extremely disappointed. My tracking number is 223903415. I contacted customer service at least 10-15 times and they said they could not do anything unless I paid the extra 800 dollars to make it time critical. Had I done that, I would have paid 1700 dollars to get my shipment there in 10 days.

June 15, 2020
Unprompted review
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Reply from FreightPros

Hi Angie - We are sorry you had such a bad experience with this carrier. ABF typically has a good on time delivery rate, but it looks like in this case, the terminal was truly backed up. In the LTL shipping world, all transit times are estimates. If we know something is time-critical before we book it, we can add a Guaranteed service to help prevent situations like these.
Next time you have a time-critical shipment, please let us know up front so we can make sure your original quote aligns with the service you need. Again, we're really sorry this ended up such a poor experience for you.

Rated 5 out of 5 stars

Astounding service

Very good price and I want to said say many thank to Eric Zapata , he is very helpful and his service to me was astounding, I am deaf and he went out of his way to make me feel comfortable with my object and he took good care of me and my truck. The company is very lucky to have someone like him

June 11, 2020
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Rated 1 out of 5 stars

I had Freightpros Hired and PAID for a…

I had Freightpros Hired and PAID for a job which required 5 ,48 ft trailers to deliver freight from California to Florida. The day the materials where supposed to be picked up, Ryan @ Freightpros called and said he made a mistake but could do it for an ADDITIONAL 10000.00, after I already paid 17499.00 for the quote he gave me and Fully Paid the week prior...I am very displeased with this Company as I already paid a company to come down and set up the machine that was supposed to be delivered by Freightpros, not to mention I had to send out notice to all my vendors that we would be closed for a week to install machine..

June 3, 2020
Unprompted review
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Reply from FreightPros

Hi Mike, I'm very sorry for the hassle with all of this. I did confirm that your credit card was fully refunded immediately, and I'm working with your sales rep to get more details about what happened so we can make sure to avoid similar situations in the future.

Rated 1 out of 5 stars

Freight pros/Meridian Logistics fraudsters extraordinaire.

Freight pros/Meridian Logistics fraudulently charged my credit card an additional $678 for services they originally quoted me $878 for and the kicker is that these services were never performed by Estes freight lines, after confirming with Estes that they never even made a claim to freight Pros for the service it appears freight Pros are thieves. After approx. leaving 13 messages for several different employees and not one single returned call I am now in the process of fighting these charges with my credit card company. Next stop is the Attorney General, these people are crooks run fast and run far before you even think of using these fraudsters to ship your freight. If they spent as much time following up on customer complaints as they do writing these lame excuses they probably wouldn't have such a poor online presence. Another lame excuse from one of the many crooks @ Freight Thieves in 3...2...1

May 31, 2020
Unprompted review
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Reply from FreightPros

Hi Ken, I'm sorry you had a negative experience with FreightPros. We emailed you to notify you of the additional fees on 1/15/20 and you did not reply until 3/17/20, over 2 months later. We always give our customers a chance to dispute additional charges before we charge for them, but this dispute was entered too late to be able to get a successful resolution from the carrier.

Many members of our team have talked to you via email and phone about this issue. The "13 messages" you left were with your own bank about the chargeback you filed, not from our company.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Gareth Fancher was knowledgeable in every aspect of the process from getting a quote to getting the shipment scheduled. If ever needed again I will be calling back for their excellent services.

May 20, 2020
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Rated 5 out of 5 stars

I have been using Freight Pros for my…

I have been using Freight Pros for my companies shipping needs for over a year now. No matter who I talk to on the phone, I always speak to someone who is friendly and knowledgeable in what they are doing. Freight Pros makes customer service a top priority. I would recommend this company to anyone that needs freight services; they go above and beyond.
Special shout out to Chad Minsky for all the help he has given me!

May 19, 2020
Unprompted review
Rated 5 out of 5 stars

The only transport/shipping company I will ever need

Found FreightPros luckily through a generic google search on "how to ship Freight across the US".

Me; being completely ignorant to the process was so taken back by the professionalism, communication, knowledge and ease, Eric my FreightPro representative brought to the table.

The fact that my order is on the smaller size had no impact on the lengths they were willing to go to accommodate all my requests in a timely matter saving me money all the way.

Eric Zapata and FrightPros know their business and is taking the frustration out of shipping and transport.

Thank you again!

May 8, 2020
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Rated 5 out of 5 stars

FreightPro's is easy to work with!

There are many reasons I stick with FreightPro's when I need a move to be done. Their communication and follow-up is unmatched in this industry (And we all know how archaic this industry is!). From the moment you request a quote until your shipment is delivered, they take care of you every step of the way. The entire team is on it with everything. There is no other company I trust more than FreightPro's.

May 6, 2020
Unprompted review
Rated 5 out of 5 stars

My first experience with a broker

My first experience with a broker, everything went flawless and I'm doing it again!!!!! Gareth was wonderful and very easy to do business with. This is my one stop for shipping from now on.

March 26, 2020
Unprompted review
Rated 5 out of 5 stars

A HUGE thank you to Dylan and the…

A HUGE thank you to Dylan and the FreightPros team! We had an intricate move that took several months of planning and had a lot of moving pieces, and the entire move from start to finish was flawless! We kept changing our plans and throwing in new scenarios, and FreightPros easily accommodated everything we asked for! We even had a couple of (self-inflicted) panic moments on moving day, and FreightPros was just a phone call away with every explanation we needed to get through the day. They had everything handled, even unforeseen circumstances, so our moving day truly went without a hitch. We can't thank you enough! You made a stressful day flow smoothly. Highly recommend!

February 14, 2020
Unprompted review
Rated 5 out of 5 stars

There's no I in team and the guys…

There's no I in team and the guys proved that virtue today. Clayton, Dillon and few others guided me through the already easy steps.. yet when doing anything for the first time it's helps give you confidence when you have great people around you assuring your every move.. truly pleasant experience working with you all...
Thank you

January 23, 2020
Unprompted review
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Rated 1 out of 5 stars

My Response to FreghtPros reply

My Response to FreghtPros reply. They stated here that they would get back to me and make this WORST shipping experience right. its been more than 2 weeks and ZIP no contact I'm still out 477.49, and they have my phone no. and emai.l As I stated they can not be trusted even to respond!

December 13, 2019
Unprompted review
Rated 5 out of 5 stars

I just want to say thank you

I just want to say thank you,

What a fist time impression to make!

This was my first time using your company, your employee at the drop off terminal was a super star! Extremely courteous/helpful with me, very fast and easy process to ship my business goods.

The pick up terminal was outstanding on the other end. Our folks were in and out with no delays

The items shipped were on time, no issues, this is outstanding!!!!!!!!!!!!!

You will be doing business with me again soon, Please pass along to all who needs to see this, this is what right is, this is the way you do business, this is what you do and how you do! What a way to set a first time impression!!!!!!!!

God Bless and God Speed with your business

Happy Holidays!!!!

John Roush
Roush Winery / Wine Not Painting Therapy
267-574-2220

December 9, 2019
Unprompted review
Rated 1 out of 5 stars

Worst company I have ever had the pain…

Worst company I have ever had the pain of doing business with. They are deceitful, unethical, and lie directly to you. We were overcharged for services not received and when we tried to dispute, they ignored us and ran my credit card without authorization. Team of CROOKS at freight pros.They continue to deflect and deny their fraud, but I personally witnessed their lies and deceit.

October 22, 2019
Unprompted review
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Reply from FreightPros

David: In less-than-truckload shipping, the dimensions of a shipment significantly impact the shipping cost. We trust you as our customer to provide accurate dimensions to us when requesting a quote from us. In your case, the dimensions you provided to us were inaccurate. The rate you were billed reflects the rate the carrier charged us based on the actual dimensions of your shipment after it was inspected. We always notify our customers of any additional charges and give a change to dispute if possible, but unfortunately in this case, the billed charges were accurate. If correct dimensions were provided up front, your rate would not have changed. I apologize for the frustration this caused you and your business!

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