FreightPros Reviews 

256
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Overpriced, no responses on the ads that you post. All the drivers are with SAP record and a lot of violations.

Rated 2 out of 5 stars

Competitive prices. I did a terminal to terminal shipment from Grand Rapids, MI to Fort Smith AR. Both are decent sized cities with many many freight terminals. They did not tell me until after I h... See more

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Rated 1 out of 5 stars

Worst company I have ever had the pain of doing business with. They are deceitful, unethical, and lie directly to you. We were overcharged for services not received and when we tried to dispute, they... See more

Company replied

Rated 1 out of 5 stars

I do not recall even using this company to ship anything at all but somehow i get 275 removed from my bank account when if i shipped anything, it would have been 6 months prior to recieving this extra... See more

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1.7

Bad

TrustScore 1.5 out of 5

256 reviews

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1.7

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(256)

1 review in the last 12 months

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Rated 5 out of 5 stars

Freight Pros went above and beyond to…

Freight Pros went above and beyond to help me get a delayed shipment to a customer on time. The nation wide carrier we selected was not at all helpful but when Freight Pros started asking the questions they got answers in a timely manner. Beyond pleased with the communication and customer service!

September 12, 2019
Unprompted review
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Rated 5 out of 5 stars

Eric @ FreightPros has been a great…

Eric @ FreightPros has been a great help with securing our shipments. This is the 2nd time I have used FreightPros with Eric as my contact and it has been a smooth and easy process both times. He is great with helping me weigh out my options and choosing the best option for my shipment as my shipments vary. Thank you Eric!

August 28, 2019
Unprompted review
Rated 5 out of 5 stars

We love working with FreightPros

We love working with FreightPros! Chad is on it with every shipment and there anytime we have a question! We appreciate all of the support we recieve with each shipment it has been refreshing. Highly recommened them to any business small or large to assist with your freight shipping needs.

August 22, 2019
Unprompted review
Rated 5 out of 5 stars

With a plethora of freight brokers to…

With a plethora of freight brokers to choose from, FreightPros has stood above the rest. The one-on-one, dedicated service that I consistently receive from Eric Zapata ensures that my company continues the partnership. His response time and attention to detail is second to none. I always feel like I am a priority when I call or email and believe I'm getting the lowest price. Keep up the great work/service.

August 21, 2019
Unprompted review
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Reply from FreightPros

Thanks for the feedback, Andrew! We're excited to continue working with you.

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Rated 1 out of 5 stars

Freight pro's promised a pickup that…

AMMENDMENT: Freight pros knew exactly what they were picking up days in advance but still chose to commit, take payment, and not even email when the plan went south. Still Junk! Still horrible communication. They are just a middle-man they have no skin in the game. They get paid on the odd chance that it goes as planned and that's good enough for them

Freight pro's promised a pickup that was really going to get us out of a jam caused by another shipping company. We scheduled, paid, then, they never showed up. Was our first and last time using freight pros.

August 7, 2019
Unprompted review
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Reply from FreightPros

Hi Daniel, I'm sorry this pickup didn't go as requested. It looks like this shipment was oversized and needed a special type of truck with swing doors, which unfortunately this particular carrier didn't have available until the next day. We cancelled this shipment and refunded your card immediately upon your request.
We work with 60+ other LTL carriers; I'll make a note to not use this carrier on your account in the future. Again I apologize for the frustration!

Rated 1 out of 5 stars

Horrible service through central…

Horrible service through central transport! DO NOT WASTE YOUR TIME!

July 18, 2019
Unprompted review
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Reply from FreightPros

Hi Russell. This pickup certainly did not go as planned and I apologize for the frustration! As soon as you let us know you wanted to cancel, we refunded your card immediately.
This pickup was made difficult due to a limited access location with low power lines-- the driver of a full-sized truck did not feel confident he could safely navigate his truck in the area, so unfortunately the pickup was postponed until this carrier had a smaller truck available.
At FreightPros, we work with 70+ LTL carriers, so we'll absolutely make sure we don't use Central Transport at this pickup location in the future!

Rated 5 out of 5 stars

These folks make my business possible

I build agricultural equipment on a small scale and ship it to all corners of the country (and some fairly inaccessible locations) in odd-sized crates. Trying to get my own quotes I was looking at lots of $1000+ numbers and spending time on hold with reps who had no interest in my tiny volumes. The Freight Pros team has consistently gotten me quotes in the $400-$600 range nationwide and has booked my shipments on at least five different carriers to find the cheapest option to each location.

Eric always sends quotes within a day and is willing to deal with my customers' frequent requests to change delivery locations or request new quotes after months of delay. I once delivered a crate to a freight terminal an hour away only to discover that they had no ground-level forklift to unload my trailer. I called Freight Pros and in ten minutes they had me booked on a different carrier in the same town for the same rate. I never expected to find this level of personalized customer service in the freight world. I would recommend them to anyone.

June 12, 2019
Unprompted review
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Reply from FreightPros

We really appreciate the positive feedback and are thrilled to find out that Eric and our team have been able to provide you with outstanding service at a competitive price! We think we can provide a lot of value to customers like yourself who don't have extremely high freight volume, but still have important shipments for their businesses. We strive to build a partnership with our customers and we are eager to continue helping our businesses grow together by delivering exceptional support and innovative solutions to the many issues that can arise in the wild world of freight!

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Rated 5 out of 5 stars

Shipment to Houston

This was my first freight shipping experience, and because of Eric’s support and guidance, everything exceeded my expectations. As someone who is a novice, he patiently helped me navigate every phase of the process. It was a major advantage to be able to communicate directly with him. Eric treated this transaction as though it was a million dollar deal. I am very grateful to him and I intend to use Freightpros again in the near future.

June 5, 2019
Unprompted review
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Reply from FreightPros

Our goal is to make it easy enough that someone with no knowledge of freight is going to get the same high quality freight experience as someone who has shipped a thousand times, and we're overjoyed to see that was the experience you had! Eric and the rest of the team here at FreightPros look forward to helping you with your next shipment and as many more as we can!

Rated 5 out of 5 stars

FreightPros was well worth switch too

Switched to FreightPros late last year after unsatisfactory service from the broker I was using. Been very happy with the change; especially the rapid quotes and no surprises on pricing.

June 1, 2019
Unprompted review
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Reply from FreightPros

Hi Scott, thank you for your kind review. We certainly do everything we can to have transparent pricing and catch any potential fees on the front end, that way you know that the price you're quoted is the price you are going to pay! We're delighted to know that we've been able to improve on your freight experience, and we look forward to continuing that in the future!

Rated 5 out of 5 stars

It can't be this easy

It can't be this easy. I don't know how they do it but I get excellence every time. This is the easiest review I ever wrote. Thank you FreightPros!!

May 28, 2019
Unprompted review
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Reply from FreightPros

We're excited that we've been able to make this a low-effort experience for you. There are definitely a lot of potential problems in the wild world of freight, but the great thing about working with us is that we do everything in our power to take care of these issues FOR you, that way you can spend your valuable time working on your own business! We look forward to continuing to put our resources to use for you in the future!

Rated 5 out of 5 stars

Very professional and friendly staff

Very professional and friendly staff. I would and have recommended them to everyone I know. Excellent customer service, always willing to go the extra mile.

May 28, 2019
Unprompted review
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Reply from FreightPros

From the bottom of our hearts, thank you, Cindi! Over 8 years and almost 3,000 shipments later, we couldn't be happier that you're still satisfied enough with our service to recommend us to others, and we truly value the partnership that we've been able to cultivate. We look forward to continuing to grow together over the years to come! We appreciate your recommendations which have helped us grow into the company we are today, but we're excited to continue working with you to become the company we're going to become thanks to people like you and companies like Texas Foam!

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Rated 5 out of 5 stars

I LOVE THE EASE OF USING ONLINE TO SET…

I LOVE THE EASE OF USING ONLINE TO SET UP MY LTL FREIGHT. AND IF I HAVE ANY QUESTIONS I JUST CALL LORRY AND HE HELPS ME OUT. PRICES ARE GREAT TOO.

May 28, 2019
Unprompted review
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Reply from FreightPros

We're happy that you have been pleased with your online portal. We definitely think it helps to create an effortless customer experience, and we're happy to help any time you are looking for answers!

Rated 5 out of 5 stars

Immaculate Service

Immaculate Service! You guys are great!

May 28, 2019
Unprompted review
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Reply from FreightPros

Thank you very much. We strive for excellent customer service and building strong partnerships, and we're very glad to see that we've been able to do that over 30 shipments with SG Steel!

Rated 5 out of 5 stars

Reliable & consistent

We use freight pros all winter long. We always request Eric Zapata— he has been overwhelmingly helpful and willing to meet our business’ specific needs. Fast & consistent shipping. The Licorice Guy thanks freight pros and mr. zapata (and his team) for great customer service.

-Joe Kirk

May 27, 2019
Unprompted review
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Reply from FreightPros

Hi Joe, Eric is one of our senior sales executives here at FreightPros and it appears that you've seen why! We know that he and our support staff enjoy working with y'all, and we look forward to helping you out for many winters to come, and even in the summer too!

Rated 5 out of 5 stars

Great company

Easy to work with. Books trucks very fast.

May 24, 2019
Unprompted review
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Reply from FreightPros

Hi Pat, thank you for the nice words. We're excited that you have been satisfied with our partnership so far, and we look forward to helping you out on many more shipments in the future!

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Rated 5 out of 5 stars

LOVE WORKING WITH THESE PEOPLE

LOVE WORKING WITH THESE PEOPLE. THEY ARE ALWAYS ON THE BAKLL AND WE WORK GREAT TOGATHER

May 24, 2019
Unprompted review
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Reply from FreightPros

Thank you, Annette. Kory definitely enjoys working with you and agrees that we work great together. We're happy to see you have had a good experience with us, and we look forward to continuing to help you with your shipping needs in the future!

Rated 5 out of 5 stars

freight pros takes their business…

freight pros takes their business seriously and follows up on commitments

May 24, 2019
Unprompted review
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Reply from FreightPros

Thank you for the kind words. We take pride in our follow-through to make sure we provide a quality freight experience for our customers, and I'm excited to see that we're able to do that for you!

Rated 5 out of 5 stars

Eric Zapata and his team at FreightPros…

Eric Zapata and his team at FreightPros offer superior customer service. Eric has gone above and beyond with his follow-up and finding competitive rates for our small business. We have been with FreightPros for 3+ years and look forward to continuing our growth with Eric and his customer-first oriented team. We have and will continue to send business to Eric at FreightPros.

May 24, 2019
Unprompted review
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Reply from FreightPros

Eric and the rest of us here at FreightPros love working with you and we are ecstatic to continue developing our business partnership!

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