Frenchbeautyhub Reviews 

Love the products, excellent service, thank you so much!

Scam! They never shipped my 200$ order and stopped answering my emails.

Shipped efficiently. Easy ordering experience

Excellent resource for hard to find European products. Package was sent well insulated, everything arrived as expected. Will definitely shop here again.

Fast shipping to the US. I was able to great a beauty product that was otherwise unavailible.

Took a little while to get moving from Europe to the USA but arrived without issue

I purchased a $28.50 sunscreen from French Beauty Hub and paid $19.73 for shipping plus $4.27 in taxes at checkout, for a total of $52.50.

Weeks after my order was delivered, I received a separate bill from FedEx for another $47.90. That's nearly 168% more than the price of the product itself!

Only $1.40 of that bill was actual customs duty.

At NO POINT during my purchase was I made aware that I could be responsible for additional fees after delivery. I found no warning on the product page, during checkout, or in my order and shipping confirmation emails.

Had I known that a $28.50 product could result in another $47.90 bill after delivery, on top of nearly $20 in shipping, I obviously would not have placed the order.

When I contacted French Beauty Hub thinking this was simply in error, they said they were “sincerely sorry that these additional fees came as an unexpected surprise.” But that's EXACTLY the problem.

Customers should be clearly informed of potentially significant additional import and carrier fees BEFORE they make a purchase, not surprised with them weeks after their order arrives. People deserve to know the true cost of any purchase before checkout.

Unless French Beauty Hub changes their checkout process to clearly and prominently warn customers about these potential additional charges, in my personal opinion, they are not "sincerely sorry" about misleading their customers at all.

Ordered on 10 August, did not ship until 29 August.

Shipping was very delayed but i would still order again

I ordered from these guys beginning of June and still haven’t seen my order. Wrote a review and they contacted me to say they would do something about my order and then nothing. So now I don’t have my order and I just get messages saying they will do something and they do absolutely nothing. Do not buy from them they are really bad at this.

They always respond to trustpilot and then do nothing so not doing that again its a waste of my time.

Total waste of money - Really frustrating experience and bad customer service. I ordered an item that took a month to arrive. After two weeks I emailed to say I no longer needed the item. They refused to refund and said it would be leaving their depot soon. Very annoying. It took another week to be posted and another week to arrive. I posted it back not knowing that there would be a 36euro charge on top of postage once it arrived in Belgium. If I pay that the return will have cost more than the item so not worth it...so now I have paid for the item and return postage, won't get a refund and don't have the item either. DO NOT BUY FROM HERE!!!

Great product. Understandably long wait. Hard to keep track where product is but not horrible.

Great product. Great shipping and communication.

Loved everything except the total for shipping was about $20 higher since FedEx billed me for fees , I assume tariffs, but this should have been built into the price.

Although ordering from France takes a bit longer, it is well worth the weight to get quality products that I cannot get in the United States! They are always excellent packaged well and quality is just awesome. I am always pleased with my order. I will continue to be a customer for a very long time. Thank you for your commitment to quality customer service.
Mrs Deetzah Jantz

bsolutely terrible customer service…
Absolutely terrible customer service and a very disappointing experience.
Both times I ordered from this website, I had a terrible experience.
The first time, it took almost 3 months to finally receive my product, after a lot of delays and stress. Unfortunately, I decided to give this company another chance and placed my second order on June 1, 2026.
It has now been months, and I still have not received my order. I have contacted customer service numerous times, but instead of actually resolving the issue, they keep passing me from one person to another and telling me that my case has been “escalated” or is “being followed up.”
I have sent multiple emails and have not even received a proper response. I am still waiting for either my product or my refund.
Honestly, this has been an extremely frustrating and stressful experience. The customer service is terrible, communication is extremely poor, and there is no proper follow-up.
After having this experience twice, I definitely do not recommend this company.
Update: FrenchBeautyHub has responded to my review asking for my order number. I have already provided Order #157545 multiple times, along with my tracking number LY943660875DE and details of my previous follow-ups. Unfortunately, I still have not received my sunscreen or my refund. I am still waiting for a concrete resolution

I was able to order a contact lens solution I cannot get in the US. I am looking forward to exploring more products. Shipping was fast and my items were well packed.

Replying to the companies reply .
Your apology seems insulting as you have not responded with any coherent information to the many many emails that I have sent you including one sent yesterday . All you had to do was deliver the product as agreed .Or contact me with with some truthful relevant facts .
To others reading this , please , please , shop elsewhere.This company is appalling .You do not need to take my word for it .There are many many 1 star reviews stating the same .
Avoid

UPDATE – September 7, 2026
I placed Order #150250 with French Beauty Hub on April 14, 2026. Nearly five months later, I still have not received the product I paid for.
I have repeatedly contacted the company by email and WhatsApp and have made numerous attempts to resolve this directly with them. I originally did not even want a refund—I wanted the product and was willing to wait.
After nearly five months, however, I have given up. I have now formally requested a full refund.
What is most concerning is that after posting my original review, I discovered many other customers describing very similar experiences involving extremely long delays, poor communication, undelivered orders and difficulty obtaining refunds.
I wish I had read these reviews before ordering.
Based solely on my own experience, I cannot recommend purchasing from French Beauty Hub. I will update this review again if and when my refund is actually received.

UPDATE — AUGUST 30: STILL NO RESPONSE
After posting this review, I also contacted French Beauty Hub through WhatsApp with my order number and explained again that I do not want a refund — I simply want the product I paid for.
Now five days later, I have received no response here and no response on WhatsApp.
French Beauty Hub: Order #150250. Please have a real person contact me and tell me whether you have Osmo Soft in stock and can ship it. I have been waiting since April 14.
I will gladly update this review when my order is actually shipped and I receive a valid tracking number.

I JUST WANT MY ORDER! — Order #150250

I ordered Osmo Soft on April 14, 2026. More than four months later, I still have not received it. I have contacted French Beauty Hub repeatedly and have even received an automated message suggesting that my order was delivered, but no one has provided me with a tracking number. Items were never received!!!!

I do not want a refund. I want the product.

Osmo Soft is difficult for me to find in the U.S., which is why I ordered it from French Beauty Hub in the first place. If it is now available, please simply ship my order and send me the tracking number.

I would be very happy to update this review as soon as French Beauty Hub resolves this and gets my order to me.

Order #150250

Still waiting.

This company has told me that it is "sincerely sorry" for its failure to resolve my issue, which is that I paid for two items and they shipped me one. Their sincere apologies always indicate that they are looking into the matter and will respond promptly. This has gone on for months. They are clearly just hoping I'll go away. I will not. But if you haven't purchased from this company yet, DO NOT. Unless you want to get on the merry-go-round of false promises and lack of follow-through.

French Beauty Hub, if you see this, my order number is #156983. Don't ask me for it again. Please issue my refund for the unshipped product immediately.